Mr. Lazarick's vehicle was brought to our vehicle after a motor vehicle accident causing substantial front end damage. After the repair, the vehicle was returned to Mr. Lazarick, and he was informed (as we inform all of our customers) that the vehicle is going to continue to run its monitoring systems, and that it is possible that he may experience a check engine light in the next few days or weeks. If this is the case, he should bring the vehicle back since any accident related issues would still be covered under the insurance claim.
The vehicle was returned to the customer on 1/26/18. That same evening, Mr. Lazarick e-mailed our body shop manager informing him that he had a check engine light. Our body shop manager responded emmediately to the customer, and asked him to bring the vehicle back on Monday to be looked at. Mr. Lazarick never arrived for his appointment.
On 2/2/18, Mr. Lazarick left this review, and also stated that he would not recommend our service due to the ongoing issues with his vehicle.
We contacted Mr. Lazarick directly to inquire why he never brought the vehicle back, and why he left a poor review. We again asked him to bring the vehicle back to us for repair. He stated that he was busy with work, and had to give them a one week notice before taking any time off. It has now been almost 2 weeks since that conversation. We have attempted to contact Mr. Lazarick on multiple occasions. Mr. Lazarick will not answer our calls, and will not return the multiple messages that have been left for him.
At this point, we have no choice but to respond to this review with these facst. We have made every attempt to resolve this situation, but Mr. Lazarick refuses to bring the vehicle back.