Plaza Service Center Inc.


Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

225 Reviews

98% Would Recommend
Latest Review 5 days ago
Caitlin M. on 02/20/2018
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Caitlin said she always receives good service.
Vehicle: Toyota Highlander
Category: Service
Service Date: 02/17/2018
Review Created: 02/20/2018
This review was collected via phone interview by Customer Research Inc.
Maria D. on 02/19/2018
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Maria said their communication was very good.
Vehicle: Audi Q5
Category: Service
Service Date: 01/10/2018
Review Created: 02/19/2018
This review was collected via phone interview by Customer Research Inc.
THOMAS S. on 02/16/2018
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"Keeping Old Red on the road - 1999 F-150"
Old Red - 1999 F-150 - has been my faithful workhorse for nearly 20 years thanks to Plaza's talented crew of mechanical magicians. Their ability to accurately and quickly diagnose problems, and take care of the necessary repairs makes this possible. With their help, I hope to squeeze a few more years out of her. Plaza is the best place to go for top-quality repairs and long life for your vehicles. Tom Smith
Vehicle: Ford F-150
Service Date: 02/14/2018
Review Created: 02/16/2018 07:01 AM
Alexia T. on 02/16/2018
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Alexia said they did everything in the allotted time. They did not exceed their estimate.
Vehicle: Chevrolet Equinox
Category: Service
Service Date: 01/30/2018
Review Created: 02/16/2018
This review was collected via phone interview by Customer Research Inc.
Michael S. on 02/16/2018
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Michael said the employees are fantastic, honest, conscientious, and do good work. There are no surprises with them.
Vehicle: Mercedes-Benz E350
Category: Service
Service Date: 01/23/2018
Review Created: 02/16/2018
This review was collected via phone interview by Customer Research Inc.
WILL W. on 02/15/2018
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"Professional & personable service"
I can't recommend Plaza Service Center enough. They're my go to for car service because they treat everyone like family and take the time to thoroughly explain all potential issues with your vehicle.
Vehicle: Mercedes-Benz E350
Service Date: 02/13/2018
Review Created: 02/15/2018 10:40 AM
Tom D. on 02/09/2018
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Tom said overall he received very good service and the staff are knowledgeable.
Vehicle: Ford Thunderbird
Category: Service
Service Date: 02/06/2018
Review Created: 02/09/2018
This review was collected via phone interview by Customer Research Inc.
Bob C. on 02/05/2018
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Bob said his experience was outstanding. The staff were efficient, it was cost effective, and timely.
Vehicle: Honda Accord Cpe
Category: Service
Service Date: 01/03/2018
Review Created: 02/05/2018
This review was collected via phone interview by Customer Research Inc.
Dianne M. on 02/03/2018
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Dianne said she appreciates that the facility took her in without an appointment.
Vehicle: Saab 9-3
Category: Service
Service Date: 01/31/2018
Review Created: 02/03/2018
This review was collected via phone interview by Customer Research Inc.
Hogan L. on 02/02/2018
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Hogan said after his visit to this business his vehicle had some new issues that were not an issue before he took the vehicle in for service,
Vehicle: Subaru Impreza Sedan
Category: Service
Service Date: 01/29/2018
Review Created: 02/02/2018
This review was collected via phone interview by Customer Research Inc.
Tim C. at Plaza Service Center Inc. responded on 02/13/2018

Mr. Lazarick's vehicle was brought to our vehicle after a motor vehicle accident causing substantial front end damage. After the repair, the vehicle was returned to Mr. Lazarick, and he was informed (as we inform all of our customers) that the vehicle is going to continue to run its monitoring systems, and that it is possible that he may experience a check engine light in the next few days or weeks. If this is the case, he should bring the vehicle back since any accident related issues would still be covered under the insurance claim.

The vehicle was returned to the customer on 1/26/18. That same evening, Mr. Lazarick e-mailed our body shop manager informing him that he had a check engine light. Our body shop manager responded emmediately to the customer, and asked him to bring the vehicle back on Monday to be looked at. Mr. Lazarick never arrived for his appointment.

On 2/2/18, Mr. Lazarick left this review, and also stated that he would not recommend our service due to the ongoing issues with his vehicle.

We contacted Mr. Lazarick directly to inquire why he never brought the vehicle back, and why he left a poor review. We again asked him to bring the vehicle back to us for repair. He stated that he was busy with work, and had to give them a one week notice before taking any time off. It has now been almost 2 weeks since that conversation. We have attempted to contact Mr. Lazarick on multiple occasions. Mr. Lazarick will not answer our calls, and will not return the multiple messages that have been left for him.

At this point, we have no choice but to respond to this review with these facst. We have made every attempt to resolve this situation, but Mr. Lazarick refuses to bring the vehicle back.

SUSAN G. on 01/28/2018
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"Great Service"
It is so nice to be able to take your car in for service and know they are going to do what is needed, and not do things you don't need. Very professional, friendly and knowledgeable staff.
Vehicle: Honda Accord Cpe
Service Date: 01/26/2018
Review Created: 01/28/2018 04:11 AM
Nancy F. on 01/25/2018
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Nancy said the staff did a good job.
Vehicle: Oldsmobile Cutlass Supreme
Category: Service
Service Date: 01/22/2018
Review Created: 01/25/2018
This review was collected via phone interview by Customer Research Inc.
Ted Z. on 01/25/2018
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Ted said the overall service was good. He would recommend this business.
Vehicle: Nissan Altima
Category: Service
Service Date: 01/23/2018
Review Created: 01/25/2018
This review was collected via phone interview by Customer Research Inc.
Mike T. on 01/22/2018
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Mike said this business did a great job and a fair assessment of his vehicle.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 01/10/2018
Review Created: 01/22/2018
This review was collected via phone interview by Customer Research Inc.
Lois N. on 01/22/2018
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Lois said the employees did a good quick job.
Vehicle: Lexus RX 350
Category: Service
Service Date: 01/16/2018
Review Created: 01/22/2018
This review was collected via phone interview by Customer Research Inc.
Roberta P. on 01/20/2018
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Roberta said the service was really good and the employees were thorough.
Vehicle: Honda Accord Sdn
Category: Service
Service Date: 01/18/2018
Review Created: 01/20/2018
This review was collected via phone interview by Customer Research Inc.
James T. on 01/18/2018
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James said this business is the best. Everyone was pleasant to work with, and they were timely with their repairs. They were all pleasant people.
Vehicle: Buick LaCrosse
Category: Service
Service Date: 01/08/2018
Review Created: 01/18/2018
This review was collected via phone interview by Customer Research Inc.
Nolan L. on 01/13/2018
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Nolan said he was satisfied with the business.
Vehicle: Chevrolet Cruze
Category: Service
Service Date: 01/11/2018
Review Created: 01/13/2018
This review was collected via phone interview by Customer Research Inc.
William M. on 01/10/2018
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William said this business arrived within 35 minutes of his initial phone call. Their response time was great. He left a big oil mess in the parking lot where he was, and they did a great job cleaning it up.
Vehicle: Ford Escape
Category: Service
Service Date: 01/03/2018
Review Created: 01/10/2018
This review was collected via phone interview by Customer Research Inc.
Clement L. on 01/04/2018
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Clement said the staff was good, and they know what they're doing.
Vehicle: Jeep Wrangler
Category: Service
Service Date: 12/29/2017
Review Created: 01/04/2018
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 225 in total