The tow truck left my house just before 3pm.
Got a call from Plaza at 4:15pm telling me what was wrong, how much it will cost to repair, and that it would be ready to pick up the same day.
About 40 minutes later, I got the call that my vehicle was ready.
They are the only place I will take any of my vehicles for service.
In today’s world I find it important to support businesses that value and support the customer in this way.
I'd like to respond to this to correct some misinformation. To start with, this vehicle was towed in on the day after Christmas. Due to the holiday week, many employees were on vacation including much of the office staff. Mr. N is correct that I was on the phone when he arrived. I was speaking to another customer of ours regarding an inspeciton on his vehicle that was at our shop, and the pros and cons of repairing it. Rather than make Mr. N wait, I began assisting him while continuing my conversation. Shortly thereafter, the service manager entered the office, and took over speaking to Mr. N.
Before the vehicle was towed to our shop, Mr. N called us to inform us that the vehicle was being towed in, and that he believed there to be a problem with the ignition switch. At that time, he asked for an estimate to replace the ignition switch. The service manager wrote an estimate, and called Mr. N back.
Upon arrival to the shop, Mr. N was stated that he was not positive about his diagnosis, and wanted us to properly diagnose the vehicle. It was at this time we stated our diagnostic fee, and Mr. N signed the agreement. Our diagnosis revealed that the failure was not an ignition switch, but actually an alternator failure. The service manager wrote an estimate for repair and called Mr. N.
It is fairly common that we will discount the diagnosis if the customer chooses to have the vehicle repaired at our facility. However, this conversation was NOT had with Mr. N as he became verbally combative when we gave him our repair estimate.