Terms of Use

Welcome to our website (“Site”). If you continue to browse and use this Site, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our “Privacy Policy” (Privacy Policy) and “Review Policy” (Review Policy) govern SureCritic's relationship with you in relation to the Site. If you disagree with any part of these terms and conditions, please do not use the Site.

The term “SureCritic or 'us' or 'we' refers to the owner of the Site whose registered agent office is located at 844 NW 48th Street, Seattle, WA 98107. Our company registration number is available on request. The term 'you' refers to the user or viewer of the Site.

The use of this Site is subject to the following terms of use:

Information Content Provider (Your Content)

"Content" means text, images, photos, audio, video, location data, and all other forms of data or communication. "Your Content" means Content that you submit or transmit to, through, or in connection with the Site, such as ratings, reviews, messages, and any other information. "User Content" means Content that users submit or transmit to, through, or in connection with the Site. "SureCritic Content" means Content that we create and make available in connection with the Site. "Third Party Content" means Content that originates from parties other than SureCritic or its users, which is made available in connection with the Site. "Site Content" means all the Content that is made available in connection with the Site, including Your Content, User Content, Third Party Content, and SureCritic Content. You are an information content provider if you provide content to this site by any means including posting a review, providing a phone based review with permission to post via our 3rd party partners or otherwise communicating and/or delivering information to this site relating to your experience with the business or vehicle for which you are providing the information content for.

The information content you provide will be posted under the following review policy rules:

By providing content on this Site, you grant SureCritic, its affiliates, subsidiaries, and data partners a non-exclusive, license to use your content in a variety of ways including publicly displaying it, reformatting it, incorporating it into advertisements and other works, creating derivative works from it, promoting it, distributing it, and allowing others to do the same in connection with their own websites and media platforms ("Other Media"). As such, you hereby irrevocably grant us world-wide, perpetual, non-exclusive, royalty-free, assignable, sublicensable, transferable rights to use Your Content for any purpose. Please note that you also irrevocably grant the users of the Site and any Other Media the right to access Your Content in connection with their use of the Site and any Other Media. Finally, you irrevocably waive, and cause to be waived, against SureCritic and its users any claims and assertions of moral rights or attribution with respect to Your Content. By "use" we mean use, copy, publicly perform and display, reproduce, distribute, modify, translate, remove, analyze, commercialize, and prepare derivative works of Your Content.

As between you and SureCritic, you own Your Content. We own the SureCritic Content, including but not limited to visual interfaces, interactive features, graphics, design, compilation, including, but not limited to, our compilation of User Content and other Site Content, computer code, products, software, aggregate user review ratings, and all other elements and components of the Site excluding Your Content, User Content and Third-Party Content. We also own the copyrights, trademarks, service marks, trade names, and other intellectual and proprietary rights throughout the world ("IP Rights") associated with the SureCritic Content and the Site, which are protected by copyright, trade dress, patent, trademark laws and all other applicable intellectual and proprietary rights and laws. As such, you may not modify, reproduce, distribute, create derivative works or adaptations of, publicly display or in any way exploit any of the SureCritic Content in whole or in part except as expressly authorized by us. Except as expressly and unambiguously provided herein, we do not grant you any express or implied rights, and all rights in and to the Site and the SureCritic Content are retained by us.

Under Federal Law 47 USC §230, you acknowledge that you are an information content provider to this Site and as such, you are entirely responsible for the information content you provide and post. Pursuant to applicable copyright laws and the terms and conditions of the Digital Millennium Copyright Act (DMCA), you acknowledge that you have the legal ownership and/or the legal right to post the information content you’ve posted on this site. You acknowledge that we may edit or delete content that violates our review policy and grant us permission to do so if necessary. You further grant permission to fix content errors including, but not limited too spelling and grammar. You also acknowledge and grant us permission to edit or delete any personally identifiable information you may leave about other persons.

You alone are responsible for Your Content, and once published, it cannot always be withdrawn. You assume all risks associated with Your Content, including anyone's reliance on its quality, accuracy, or reliability, or any disclosure by you of information in Your Content that makes you personally identifiable. You represent that you own, or have the necessary permissions to use and authorize the use of Your Content as described herein. You may not imply that Your Content is in any way sponsored or endorsed by SureCritic.

You may expose yourself to liability if, for example, Your Content contains material that is false, intentionally misleading, or defamatory; violates any third-party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right; contains material that is unlawful, including illegal hate speech or pornography; exploits or otherwise harms minors; or violates or advocates the violation of any law or regulation.

For Content Providers to this site:

By submitting content in any form (content) to this Site, you/your:

  • are the sole author and owner of intellectual property rights in the content you submit;
  • are at least 18 years old;
  • are not affiliated with the business or product you are reviewing other than as a customer, or in the event you are, you will disclose such relationship(s) in your review; and that
  • are not affiliated with SureCritic and/or its affiliates, or in the event you are, you will disclose such relationship(s) in your review.
  • use of our site will be consistent with content ownership terms and other legal requirements as describe in these Terms of Use.
  • further agree and warrant that you shall not submit any content that:
    • is known to be false, inaccurate or misleading
    • may infringe on any copyright, patent, trademark, trade secrets or other intellectual or proprietary rights.
    • will not submit content that violates any laws, statue, ordinance or regulation

For all Users of this site:

The content of the pages of this Site is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this Site for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

“Verified by SureCritic” reviews are defined as reviews provided by Actual customers of the business for which the review is listed. “Actual” is defined as customers that reside in the businesses point of sale (pos) system, which denotes a transaction between the customer and the business.  You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

SureCritic employs an algorithm to determine which reviews show up on each review page. Our algorithm is proprietary, but takes into account such elements as verified status, length of review and other related factors. Some reviews that are verified may show up in the not recommended section and some reviews that are not verified may show up in the recommended section. Depending on algorithmic factors, reviews that once appeared in the recommended section many move to the not recommended section and vise versa. 

Your use of any information or materials on this Site is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this Site meet your specific requirements.

By submitting a review, you agree to the terms of the “Content Policy” within the Review Policy section related to posting review data. 

This Site contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics, content, etc. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this Site which are not the property of, or licensed to, the operator are acknowledged on the Site.

Unauthorized use of this Site may give rise to a claim for damages and/or be a criminal offense.

From time to time this Site may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this Site and any dispute arising out of such use of the Site is subject to the laws of the state of Washington. 


You agree to indemnify and hold SureCritic (including its parent, subsidiaries, affiliates, officers, directors, agents, and employees, contractors, sub-contractors, Licensors, partners and affiliates) harmless from any claim or demand, including reasonable attorney’s fees, made by any third party due to or arising out of your breach or alleged breach of this Agreement or the documents it incorporates by reference, or your violation of any law or the rights of a third party (including without limitation any negligent, willful, tortious or illegal conduct by you affecting a third party).