Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

313 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 4.3333333/5Overall Rating 4.3333333/5Overall Rating 4.3333333/5Overall Rating 4.3333333/5rating 4.3333333
Original
Overall Rating 2.6666667/5Overall Rating 2.6666667/5rating 2.6666667rating 2.6666667rating 2.6666667
99% Would Recommend
Latest Review 7 days ago

Reviews


KS
Kevin S.
Minnesota
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2018 Category: Service
Kevin said the business provided excellent service.
This review was collected via phone interview by Customer Research Inc.

PB
PENNY B.
Pierz, MN
Honda Ridgeline
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2018
Kevin and Nelda are the best
I travel a lot for work, Nelda is always able to squeeze me in for whatever appointment I need. Kevin and his crew get me in and out really quick. They are the best!!

SL
STEWART L.
Sauk Rapids, MN
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2018
Quality Service
Great service, took my vehicle into the shop right on the appointment time. No extra waiting! Very knowledgeable staff!

SH
SANDRA H.
Foreston, MN
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/20/2018
get job done & deliver car to job site
brakes were nice & firm, not soft when applied.

MW
Matthew W.
Sauk Centre, MN
Dodge Stratus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2018 Category: Service
Matthew said the business did a really great job, like they always do.
This review was collected via phone interview by Customer Research Inc.

MJ
Mike J.
Saint Cloud, MN
Pontiac G6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2018 Category: Service
Mike said staff did an excellent job servicing his vehicle at this business. He appreciated they finished a day sooner than expected.
This review was collected via phone interview by Customer Research Inc.

JH
John H.
Minnesota
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/11/2018 Category: Service
John said the business took a lot longer than they told him they would.
This review was collected via phone interview by Customer Research Inc.

KK
KANDICE K.
Foley, MN
Dodge Avenger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2018
They always get me in when I’m in a hurry!!
Five Starr is always my first choice cuz they can usually get me in when I forget to change my oil on time. Great people!

LC
Linda C.
Minnesota
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2018 Category: Service
Linda said the staff went out of their way to help her. They even called afterwards to make sure the service was good. They really did a good job.
This review was collected via phone interview by Customer Research Inc.

OM
ORVILLE M.
Foley, MN
Buick LaCrosse
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/07/2018
The people and the shop is in walking distance
I just had my car worked on for not starting and I have some concerns on the cost.
During my life time I have worked in a gas station service shop.
NEVER when a car was towed in for not starting did we need to change oil - what is this all about ?
NEVER did we need to buy new plugs. We just sand blasted, clean, reset them & reused them.
We did a minor tune up and our work was done.
Thanks,
Orville
Nelda S. from Five Starr Auto Repair Inc responded on 01/16/2018

Hello Orville, Sorry you feel that this was not necessary for your car, back in the day that might have been the case. But because of fuel injected cars there is way more fuel preasure, and because your car was so flooded we had to pull the plugs and oil the cylinders. The plugs were so fouled they had to be replaced. The oil smelled like gas so that is why the oil was changed. If you have any other concerns please let us know. Five Starr Auto


KS
Katie S.
Foley, MN
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/06/2018 Category: Service
Katie said this business was fast. They were able to fix an issue she had been having for awhile and it was not terribly expensive.
This review was collected via phone interview by Customer Research Inc.

AL
Amanda L.
Sauk Rapids, MN
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/06/2018 Category: Service
Amanda said the staff called right away after receiving the vehicle and provided really good communication. She discovered that the repairs were going to be more expensive than she expected but the staff members really worked with her.
This review was collected via phone interview by Customer Research Inc.

TE
Tom E.
Minnesota
Cadillac CTS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/06/2018 Category: Service
Tom said the business does a really good job.
This review was collected via phone interview by Customer Research Inc.

MW
Merlin W.
Foley, MN
Dodge Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2018 Category: Service
Merlin said the staff is good. He has been going to the business for 40 years.
This review was collected via phone interview by Customer Research Inc.

SS
Sandy S.
Foley, MN
Chrysler Town & Country
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2018 Category: Service
Sandy said she is always satisfied with the business' work. The staff is friendly, and they figure out the problem right away.
This review was collected via phone interview by Customer Research Inc.

MB
MISCHELLE B.
Foley, MN
Subaru Outback
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/06/2017
1/2 life battery
Had the battery replaced on my Subaru. I was in and out quickly. Kevin and staff are knowledgeable and professional. We have created a great rapport with Five Starr since they opened. The staff has gone out of the way to accommodate our needs. Will continue to take all our vehicle needs to Five Starr!

GB
gary b.
Foley, MN
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2017
Quick and Efficient Service
Stopped in without an appointment and asked the service desk if they could look at my grand daughter's car. Kevin came from the service area and asked a few questions. Set me up with an appointment and had the car ready next day! We have recently moved to the area and were hoping to find a reputable car repair shop - Five Starr exceeded our expectations! Thanks for the quick turn around.

CA
Corinna A.
Foley, MN
Kia Sedona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2017 Category: Service
Corinna said the employees were friendly, efficient, and fast. They did everything right.
This review was collected via phone interview by Customer Research Inc.

GF
Gina F.
Minnesota
Pontiac G6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2017 Category: Service
Gina said this business was convenient and she had no issues.
This review was collected via phone interview by Customer Research Inc.

FL
Frank L.
Clear Lake, MN
Chrysler Town & Country
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2017 Category: Service
Frank said this business did a thorough job and they had reasonable prices.
This review was collected via phone interview by Customer Research Inc.