We brought our Volvo in to get our new tires mounted and the alignment done because the old tires were worn on the inside. A few hours later they told us we was all set and confirmed they adjusted the alignment. It turns out the car was still tracking badly and the new tires were starting to wear on the inside again, so we brought it back. The owner, Eli, and his main man, both accused us of lying, but we could prove that they never touched the alignment. They never even put the car in the stall with the alignment machine. We didn't let them push us over and they eventually became more helpful and looked at the alignment. They noticed the ball joints were worn and we agreed to replace them before actually adjusting the alignment for real this time. The technician who did the work told us that it was severely tow-in, and that the tie rod ends had definitely not been touched previously. We have lost our trust in these guys unfortunately. If they had done the alignment the first time, they'd have caught the worn ball joints and we'd have replaced them and we'd have left happy customers. But instead they tried to fraud us.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
