AJ's Auto Repair Inc

Hi Mike and Debbie - thank you for taking the time to leave your review.  I am however also unsettled as well to learn from your review that there must have been some level of miscommunication through this process.  I spoke to Mike at the front counter when he initially came in to ask if he were to leave the van with us while you were out of town, if that would be enough time to complete the recommended repairs.  I checked our history from the previous visit to see what all was recommended during your visit to us on 5/4 to ensure that the timeframe would work with parts delivery and the scope of work to be performed.  I found that four estimates were present in our system, all of them dated from that visit on 5/4, for repairs on the oxygen sensor system, the EGR system, the air conditioning system, and a cooling system service as well as a couple of new tires and alignment and asked if the goal was to get everything taken care of in that one visit or if there were just certain parts of the recommendations that you guys were wanting addressed during the visit and was told that all items were to be addressed and so I notated the appointment with "perform all estimates, customer will leave for entire week" and we proceeded with the repairs accordingly after the vehicle was dropped off at the beginning of the week.  You guys have always been awesome to work with and we all appreciate you very much, and we do our best to return the favor to you guys with honesty and good quality work that is straightforward in all aspects, so it disappoints me to hear that we missed that mark this visit, regardless of how the issue occurred, and I do not want to leave it that way.  I will be reaching out to you guys this week to discuss the situation further and see what we can do for you.  Thank you very much and talk to you soon! - Matt