Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

285 Reviews

99% Would Recommend
Latest Review 7 days ago

Reviews


LM
Laura M.
Claremont, CA
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Laura said the staff was very friendly, helpful, courteous and professional.
This review was collected via phone interview by Customer Research Inc.

JF
JESSE F.
Pomona, CA
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2019
Great experience as always
Akbar continues to strive to perform the best customer service. Quick, easy and simple, I didnt have to call in once for a status.

JW
Jerry W.
Upland, CA
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02/04/2019
Great customer service
I have used Akbar for service for years now and have always been pleased with the quality of the work and the customer service. I have referred friends who remain customers to this date.

AC
AL C.
Montclair, CA
Mercedes-Benz C280
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2019
Great Service
I was very pleased with your service as always. Your new manager did great! These are the reasons why I keep going back. Thanks again

JS
JIMMY S.
Pinon Hills, CA
Mercedes-Benz SLK-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/29/2019
Excellent customer service
I've been to Akbar several times before and I've never had any issues with their quality of work and their customer service. I recently took my car in for a water pump repair and they gave me an excellent and reasonable estimate. The car was done very quickly and professionally. Another good thing about Akbar is that they have excellent communication skills. If you opt for it, they can text you updates on the status of the car. They also use genuine parts and non of that Chinese made garbage. Trust me I learned the hard way. In my case, they used genuine Mercedes Benz Parts. Oh and Perry, the Secretary at Akbar makes a mean peach tea! Their customer service is excellent.

BG
Bill G.
Pomona, CA
Mercedes-Benz 190E
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/25/2019
Thanks for the NEW car!
Thanks to AKBAR Service, my 26 year old Mercedes runs like a new car. I am impressed and very greatful for your good work.

KB
KULDIP B.
CA
BMW 750Li
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2019
Excellent personalized service
I have been taking my BMW 750Li for servicing / repairs to Akbar Auto for at least 4-5 years now and there is not a single time i was not satisfied with their work. Clay (manager) is very knowledgeable person and he could tell me right away the reason for smoke in the exhaust and fixed it satisfactorily at a reasonable cost. Of course owner Perry is also very nice and she is great at customer relationship. Keep up good work!

SE
Sonia E.
CA
Mercedes-Benz GL-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/23/2019 Category: Service
Spoke with George. He said that everything went smooth and the service was great.
This review was collected via phone interview by Customer Research Inc.

CP
CHRISTY P.
Upland, CA
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2019
oil Change
Great Job AS USUAL!!!

JG
JACQUELYN G.
Upland, CA
Mercedes-Benz E-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019
Great service and nice folks❤️
I’ve been going here since 2005 and they are so good and nice. Very clean shop and customer area. They take special care of your car. Reasonable prices too.

MJ
MARVELYN J.
CA
Mercedes-Benz C300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019
Trustworthy, Reliable and friendly staff.
Perry has created a very warm and friendly environment; very personable with her customers. This is a place where you would always feel that they care; because they do!

DM
Dorsey M.
San Jacinto, CA
Mercedes-Benz CLS-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
Dorsey said that she was in and out, and the gentleman there was very polite. She stated that she didn't feel like a customer, she felt more like a friend. So she had a great experience.
This review was collected via phone interview by Customer Research Inc.

WG
Wendy G.
Upland, CA
Mercedes-Benz C250
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
Spoke with Courtney. She said the business was very accommodating.
This review was collected via phone interview by Customer Research Inc.

PB
PAUL B.
Mercedes-Benz ML350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/30/2018
Great work and fair pricing
👍👍👍👍👍

RW
REME W.
Ontario, CA
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/30/2018
Simply the Best
I’ve been coming to Akbar for years...They have always taken good care of our BMW’s. Friendly service. They make you feel like family plus I think of them as family. Perry not only are you amazing person I love seeing how you absolutely love taken care of your team who works for you but also the people who come into your business. It’s always pleasure to see you. It hurts my pocket but at least your team is making me safe out on the road. Thank you.

CL
Christopher L.
Upland, CA
Dodge Charger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/22/2018 Category: Service
Christopher said they got everything done in a timely manner and his vehicle has not broken down since.
This review was collected via phone interview by Customer Research Inc.

DM
Daniel M.
Upland, CA
BMW 6 Series
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/22/2018 Category: Service
Daniel said the business is not very organized. The prices are too high.
This review was collected via phone interview by Customer Research Inc.

LA
Liz A.
Montclair, CA
BMW X3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018 Category: Service
Liz said the staff are very honest and they do great work. If they cause an issue they admit it and fix it.
This review was collected via phone interview by Customer Research Inc.

LE
LOUISE E.
Claremont, CA
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018
Fair prices, competent mechanics, knowledgeable.
My 12 year old BMW runs and performs almost like it did when it was new.. My son was very impressed when he recently needed to use my car.

RL
ROXANNE L.
Upland, CA
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018
Professional helpful & knowledgeable service with a positive vibe
Thanks to Clay & Peri for your services!

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