Overview

Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5rating 4.65

557 Reviews

ReScore Reviews™ (4)

ReScore
Overall Rating 3.75/5Overall Rating 3.75/5Overall Rating 3.75/5rating 3.75rating 3.75
Original
Overall Rating 2.25/5Overall Rating 2.25/5rating 2.25rating 2.25rating 2.25
95% Would Recommend
100% Business Response
Latest Review 5 days ago

Reviews


LD
Laurie D.
Jackson, TN
2013 Hyundai Veloster
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/13/2018 Category: Service
Good service
Overall I was pleased with my service
Karen L., Customer Relations Manager from Alan Vines Hyundai responded on 09/14/2018

Thank you so much!

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

Verified Customer
Jackson, TN
2016 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/13/2018 Category: Service
My car
Fast service, friendly techs.
Karen L., Customer Relations Manager from Alan Vines Hyundai responded on 09/13/2018

Thank you very much!

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

Verified Customer
Savannah, TN
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018 Category: Service
Great Customer Service
My service rep is always very friendly and helpful!
Karen L., Customer Relations Manager from Alan Vines Hyundai responded on 09/13/2018

Thank you so much!

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

JG
Jodie G.
Huntingdon, TN
2016 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018 Category: Service
good service
always friendly service.
Karen L., Customer Relations Manager from Alan Vines Hyundai responded on 09/12/2018

Great to know!  Thank you.

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

PT
Patricia T.
Jackson, TN
2013 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018 Category: Service
Nice place to service my car
So far I haven’t had any complaints which is a good thing and going back next week for a tune up. Good job!
Karen L., Customer Relations Manager from Alan Vines Hyundai responded on 09/12/2018

It's always a good thing!!  Thank you so much.

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

Verified Customer
Arlington, TN
2014 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Chris and team did great
As always they took great care of me and my vehicle, amazing service!
Karen L., Customer Relations Manager from Alan Vines Hyundai responded on 09/12/2018

Thanks again for your wonderful comments!

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

KH
Kaylinn H.
Newbern, TN
2015 Hyundai Genesis Co
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Friendly customer service!
Our service writer was extremely friendly and personable! We were in an out very quickly!
Karen L., Customer Relations Manager from Alan Vines Hyundai responded on 09/12/2018

Awesome to hear!  Thank you.

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

DS
Deborah S.
Medina, TN
2009 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Maintenance
Service was great and they got me in and out
Karen L., Customer Relations Manager from Alan Vines Hyundai responded on 09/12/2018

So glad it was quick for you!  Thank you.

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

DG
Diana G.
Springville, TN
2016 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2018 Category: Service
Great service advisor
Service advisor was excellent!
Karen L., Customer Relations Manager from Alan Vines Hyundai responded on 09/11/2018

Thank you very much!

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

CM
Craig M.
Jackson, TN
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Fantastic customer service
Alan vines did an amazing job and had someone drive me to work while getting my oil changed
Karen L., Customer Relations Manager from Alan Vines Hyundai responded on 09/11/2018

Thanks so very much and we're glad you took advantage of our complimentary shuttle service.

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

DK
Diana K.
Henderson, TN
2015 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
regular service with tire rotation
in and out very timely. everything was explained by service manager. very good customer service
Karen L., Customer Relations Manager from Alan Vines Hyundai responded on 09/05/2018

Great review, thank you so very much!

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

Verified Customer
Humboldt, TN
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Service on a short notice 👍👍
Service on a short notice 👍👍
Karen L., Customer Relations Manager from Alan Vines Hyundai responded on 09/05/2018

Glad we could help you out quickly!

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

ML
Micheal L.
Jackson, TN
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2018 Category: Service
They always do an amazing job
Great
Karen L., Customer Relations Manager from Alan Vines Hyundai responded on 09/05/2018

Thank you!

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

AK
Amanda K.
Brighton, TN
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2018 Category: Service
Great job
They did a wonderful job and answered all of my questions.
Karen L., Customer Relations Manager from Alan Vines Hyundai responded on 09/05/2018

Great to know, thanks!

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

TB
Tammie B.
Yuma, TN
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/02/2018 Category: Service
professionalism
Everyone had been very professional and the wait time has not been much at all. They take my vehicle back promptly and it doesn't take long for them to finish the service.
Karen L., Customer Relations Manager from Alan Vines Hyundai responded on 09/05/2018

Thanks so very much!

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

KG
Kathy G.
Milan, TN
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/01/2018 Category: Service
service work
very friendly. excellent service
Karen L., Customer Relations Manager from Alan Vines Hyundai responded on 09/05/2018

Thank you!

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

KP
Kenneth P.
Savannah, TN
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2018 Category: Service
Ken
These people know what customer service is. We were greeted at the door as the service department was closing but he stayed to assure us he would take care of our car. They called each day to tell us what was going on with our car. Thanks Chris for a wonderful experience. We will be back.
Karen L., Customer Relations Manager from Alan Vines Hyundai responded on 09/05/2018

Gosh, what a wonderful review!  Thank you so very much.

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

HH
Holly H.
Sardis, TN
2014 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2018 Category: Service
Great all Around
I always enjoy visiting Hyundai. They take great care of me and my vehicle. Chris is my main man in the service dept and is awesome. Hes friendly, funny and always takes good care of his customers..
Last time my car got serviced, my mother bought a car while we were there. Great place, great people, good service and an amazing Dog named Rex who I am very fond of also.
Karen L., Customer Relations Manager from Alan Vines Hyundai responded on 08/29/2018

Yes, I agree that Rex is such a sweet Golden Retriever!  Thank you for your review and great comments about Chris, too!

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

CC
Carolyn C.
Jackson, TN
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018 Category: Service
Service
Good service
Karen L., Customer Relations Manager from Alan Vines Hyundai responded on 08/27/2018

Thank you so much!

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

CE
Chris E.
Trenton, TN
2018 Hyundai Elantra Gt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Great service
Great service on spot Everytime
Karen L., Customer Relations Manager from Alan Vines Hyundai responded on 08/24/2018

Thanks so very much!

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004