Overview

Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64

514 Reviews

ReScore Reviews™ (4)

ReScore
Overall Rating 3.75/5Overall Rating 3.75/5Overall Rating 3.75/5rating 3.75rating 3.75
Original
Overall Rating 2.25/5Overall Rating 2.25/5rating 2.25rating 2.25rating 2.25
95% Would Recommend
100% Business Response
Latest Review about 15 hours ago

Reviews


ER
Emily R.
Middleton, TN
2014 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Great
Great

CS
Carolyn S.
Jackson, TN
2014 Hyundai Equus
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/17/2018 Category: Service
Friendly service
Service was done in timely manner
Karen L., Customer Relations Manager from Alan Vines Hyundai responded on 07/17/2018

Thank you so much!

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

TB
Tammie B.
Yuma, TN
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
People and service
I have received great service from extremely nice people
Karen L., Customer Relations Manager from Alan Vines Hyundai responded on 07/16/2018

Thank you so very much!

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

Verified Customer
Jackson, TN
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2018 Category: Service
Outstanding service department
Recently had my 2011 Sonata with a starting problem, Alan Vines solved the problem with a wire to the starter that had broken and short circuited the starter. They did a good job.
Karen L., Customer Relations Manager from Alan Vines Hyundai responded on 07/16/2018

Thank you very much!  Glad we could troubleshoot and get this repaired for you.

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

GB
Grenesha B.
Bolivar, TN
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Friendly Service
Great work
Karen L., Customer Relations Manager from Alan Vines Hyundai responded on 07/16/2018

Thanks so very much!

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

KR
Kay R.
Jackson, TN
2015 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/13/2018 Category: Service
Good service but expensive
Thank you
Karen L., Customer Relations Manager from Alan Vines Hyundai responded on 07/16/2018

I'm sorry that this maintenance was an expensive one for you.  We truly understand how some services are more expensive than other routine ones.  Thank you for your review.

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

Verified Customer
Mc Kenzie, TN
2010 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Great service and friendly
They were on top of everything when I called them about my recall and took care of everything in a few hours
Karen L., Customer Relations Manager from Alan Vines Hyundai responded on 07/11/2018

Wonderful to hear.  Thank you.

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

RG
Rollie G.
Jackson, TN
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Great Service!
My 2012 Sonata was serviced timely and efficiently. The customer service folks were very courteous. Thank you.

AJ
Annie J.
Martin, TN
2015 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Service personell.
Excellent service. Clean waiting area. Wish popcorn was in the waiting area LOL!
Karen L., Customer Relations Manager from Alan Vines Hyundai responded on 07/11/2018

Thank you so much!  Yes, feel free to enjoy our popcorn in our showroom every time you visit.

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

Verified Customer
Troy, TN
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2018 Category: Service
FIVE STARS!!
Great Service and very nice employees.
Karen L., Customer Relations Manager from Alan Vines Hyundai responded on 07/09/2018

Thank you so much!

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

WP
William P.
Mc Kenzie, TN
2014 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/07/2018 Category: Service
service is great
service is great and they explain what is going on
Karen L., Customer Relations Manager from Alan Vines Hyundai responded on 07/09/2018

Thank you so much!

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

WB
William B.
Selmer, TN
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Na
Na
Karen L., Customer Relations Manager from Alan Vines Hyundai responded on 07/09/2018

Thank you!

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

FF
Fred F.
Paris, TN
2012 Hyundai Tucson
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/06/2018 Category: Service
Where not to take your car if you expect it to be repaired.
No I said it all, I am done.
Karen L., Customer Relations Manager from Alan Vines Hyundai responded on 07/09/2018

I'm sorry that your visit was a bit lengthy.  Thank you for sharing your comments.  I will bring them to management's attention.

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

MJ
Melissa J.
Trenton, TN
2016 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Friendly
Friendly
Karen L., Customer Relations Manager from Alan Vines Hyundai responded on 07/05/2018

Thank you very much!

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

Verified Customer
Halls, TN
2016 Hyundai Elantra Gt
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/03/2018 Category: Service
Returning customer
Fast service and nice people to deal with
Karen L., Customer Relations Manager from Alan Vines Hyundai responded on 07/05/2018

Wonderful to hear, thank you.

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

TB
Thomas B.
Jackson, TN
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018 Category: Service
Excellent mechanics and customer service every time I visit
On time, very courteous, very clean environment, waiting room was great. Waiting time very short. Very professional.
Karen L., Customer Relations Manager from Alan Vines Hyundai responded on 06/29/2018

Wow!  Thank you so very much.  We deeply appreciate you as well!

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

CW
Carla W.
Humboldt, TN
2014 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018 Category: Service
Car service
So friendly
Karen L., Customer Relations Manager from Alan Vines Hyundai responded on 06/26/2018

Thanks so much!

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

Verified Customer
Jackson, TN
2015 Hyundai Genesis
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/23/2018 Category: Service
Former service man Adriel makes a difference in communication.
good job anyway!
Karen L., Customer Relations Manager from Alan Vines Hyundai responded on 06/25/2018

Thank you for sharing.  We'll work on improving that.

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

CM
Cindy M.
Dyer, TN
2016 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
It’s very convenient and they care about the customer.
I had a pleasant experience.
Karen L., Customer Relations Manager from Alan Vines Hyundai responded on 06/20/2018

Thank you so much!

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

JW
Joshua W.
Jackson, TN
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Done right
Friendly staff
Karen L., Customer Relations Manager from Alan Vines Hyundai responded on 06/19/2018

Thank you so very much!

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004