Overview

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

602 Reviews

ReScore Reviews™ (4)

ReScore
Overall Rating 3.75/5Overall Rating 3.75/5Overall Rating 3.75/5rating 3.75rating 3.75
Original
Overall Rating 2.25/5Overall Rating 2.25/5rating 2.25rating 2.25rating 2.25
95% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews


BS
Benjamin S.
Olive Branch, MS
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2018 Category: Service
Fast and friendly welcome.
100, a great place to shop for a vehicle and excellent service manager Scott.
Karen L., Customer Relations Manager from Alan Vines Hyundai responded on 11/19/2018

We think so, too!  Thank you so much!

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

TB
Tammie B.
Yuma, TN
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2018 Category: Service
The service by staff
The service given by the staff, friendly, fast, respectiful
Karen L., Customer Relations Manager from Alan Vines Hyundai responded on 11/19/2018

Thank you so much!

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

Verified Customer
Jackson, TN
2015 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/17/2018 Category: Service
service call
no additional comment
Karen L., Customer Relations Manager from Alan Vines Hyundai responded on 11/19/2018

Thnak you!

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

KL
Kimberly L.
Jackson, TN
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
Review for oil change
They got me in and out in a reasonable amount of time and the staff was very friendly and made sure I had what I needed while I waited.
Karen L., Customer Relations Manager from Alan Vines Hyundai responded on 11/16/2018

Thank you so very much!

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

SB
Shannon B.
Troy, TN
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
awesome
service was amazing. We got treated with the friendly staff, they listened to me explain a situation I had with a tire alert and fixed it with no issues and we were in and out quickly. Great job!
Karen L., Customer Relations Manager from Alan Vines Hyundai responded on 11/15/2018

Thanks so very much!

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

KE
Kimberly E.
Jackson, TN
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Customer Service
I have purchased 2 new vehicles from Alan Vines and have all of my maintenance performed at the dealership. Their customer service is what keeps me coming back! Alan and Chris in service and William Bond, Hyundai sales manager, have always gone out of their way to ensure I am happy and well taken care of!
Karen L., Customer Relations Manager from Alan Vines Hyundai responded on 11/12/2018

Thank you for the wonderful compliments and for always returning to us!

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

JG
Jodie G.
Huntingdon, TN
2016 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
good service
always friendly service.
Karen L., Customer Relations Manager from Alan Vines Hyundai responded on 11/09/2018

Thank you so very much!

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

TS
Tracy S.
Huntingdon, TN
2013 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/08/2018 Category: Service
So greatful....
Great service manger very informative. Chris thanks.
Karen L., Customer Relations Manager from Alan Vines Hyundai responded on 11/09/2018

Thanks so much!

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

AP
Andrea P.
Bolivar, TN
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
The customer service.
Chris in the Hyndai service was great!
Karen L., Customer Relations Manager from Alan Vines Hyundai responded on 10/31/2018

Thank you for letting us know!

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

WB
William B.
Selmer, TN
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/29/2018 Category: Service
Ty
Na
Karen L., Customer Relations Manager from Alan Vines Hyundai responded on 10/30/2018

Thank you!

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

Verified Customer
Paris, TN
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2018 Category: Service
Good service
Had a good experience !
Karen L., Customer Relations Manager from Alan Vines Hyundai responded on 10/29/2018

Glad you did!  Thank you!

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

Verified Customer
Selmer, TN
2012 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/24/2018 Category: Service
Great Service
Service was fast and the employees were super friendly.
Karen L., Customer Relations Manager from Alan Vines Hyundai responded on 10/24/2018

Thank you so much!

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

Verified Customer
Arlington, TN
2014 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2018 Category: Service
Great job as always
Chris and team did an amazing job as always, thank you!
Karen L., Customer Relations Manager from Alan Vines Hyundai responded on 10/24/2018

It's always a pleasure to see you in our store!  Thanks so very much!

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

DT
Dustin T.
Huntingdon, TN
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2018 Category: Service
Excellent Service
Really nice personnel and quick service.
Karen L., Customer Relations Manager from Alan Vines Hyundai responded on 10/23/2018

Thank you for your comments!

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

Verified Customer
Martin, TN
2015 Hyundai Genesis
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/19/2018 Category: Service
Owner of Vehicle
Recommend Business not service department.









Would recommend dealership, not service department.
Karen L., Customer Relations Manager from Alan Vines Hyundai responded on 10/22/2018

I'm so sorry that you feel you cannot recommend our service department.  Please allow me to assit you in any way.  Please call me at 731.664.8500, ext. 2004, at your convenience.

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

KR
Kay R.
Jackson, TN
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018 Category: Service
Alan Vines gets the repair done.
Although I waited for an hour to get an oil change, the mechanics got the work done.
Karen L., Customer Relations Manager from Alan Vines Hyundai responded on 10/19/2018

Thank you so very much!

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

CG
Cindy G.
Beech Bluff, TN
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
Friendly, fast, service
Loved the fast, friendly service
Karen L., Customer Relations Manager from Alan Vines Hyundai responded on 10/18/2018

Glad you did!  Thanks for letting us know!

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

FB
Fonda B.
Lexington, TN
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
Service Department
Chris in the service department is AWESOME
Karen L., Customer Relations Manager from Alan Vines Hyundai responded on 10/17/2018

Thanks so very much!

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

KM
Karen M.
Memphis, TN
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
CUSTOMER SERVICE AND KNOWLEGE OF THE VEHICLE
GREAT SERVICE AND CHRIS ERNEST IS SO NICE AND HELPFUL!
Karen L., Customer Relations Manager from Alan Vines Hyundai responded on 10/17/2018

Wonderful experience, thank you so much!

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

Verified Customer
Five Points, TN
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
Fast and Helpful
Every 3rd oil change free, easy to work with, what more could you want?
Karen L., Customer Relations Manager from Alan Vines Hyundai responded on 10/17/2018

We couldn't agree with you more!  Thank you!

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004