Overview

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

613 Reviews

ReScore Reviews™ (4)

ReScore
Overall Rating 3.75/5Overall Rating 3.75/5Overall Rating 3.75/5rating 3.75rating 3.75
Original
Overall Rating 2.25/5Overall Rating 2.25/5rating 2.25rating 2.25rating 2.25
95% Would Recommend
100% Business Response
Latest Review 12 days ago

Reviews


Verified Customer
Jackson, TN
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Service
Libby webb
Got oil changed and a recall in less than 1 hour
Karen L., Owner Loyalty Manager from Allen Samuels Hyundai of Jackson responded on 12/06/2018

Thank you so much!

Karen Lenard
Owner Loyalty Manager
731.664.8500, ext. 2004

NN
Nicole N.
Jackson, TN
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2018 Category: Service
Great service
Quick, fast and friendly service makes you want to keep coming back
Karen L., Owner Loyalty Manager from Allen Samuels Hyundai of Jackson responded on 12/06/2018

Thank you so very much!

Karen Lenard
Owner Loyalty Manager
731.664.8500, ext. 2004

DS
Deborah S.
Medina, TN
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2018 Category: Service
Awesome service
Was in and out very quickly and the manager went over my point by point inspection with me and explained it thoroughly! Was very impressed. This time with my service
Karen L., Owner Loyalty Manager from Allen Samuels Hyundai of Jackson responded on 12/06/2018

Thanks so very much!

Karen Lenard
Owner Loyalty Manager
731.664.8500, ext. 2004

EW
Elizabeth W.
Bells, TN
2014 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2018 Category: Service
Wonderful service!
I’ve been going to Alan Vines for maintenance on my Hyundai Tucson since I bought it 1.5 years ago. (I bought the car elsewhere) They have certain days of the week for discounts. For instance, Tuesday is ladies day. My oil change is $15 cheaper than the rest of the week. Every 3rd oil change is free! My wait time is never long. They are polite folks, and Chris always explains everything if a problem is found or tells you things to be aware of on future maintenance. Good service, fair prices, nice people. No reason to take my business anywhere else!
Karen L., Owner Loyalty Manager from Allen Samuels Hyundai of Jackson responded on 12/06/2018

How marvelous to hear about your experiences with us!  We appreciate you so very much.  Thank you!

Karen Lenard
Owner Loyalty Manager
731.664.8500, ext. 2004

JG
Jodie G.
Huntingdon, TN
2016 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2018 Category: Service
good service
good friendly service
Karen L., Owner Loyalty Manager from Allen Samuels Hyundai of Jackson responded on 12/06/2018

Thank you so much!

Karen Lenard
Owner Loyalty Manager
731.664.8500, ext. 2004

MG
Mary G.
Adamsville, TN
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2018 Category: Service
Customer service and smiles
They are great and friendly! Makes me feel like my car is better taken care of at the actual dealership vs a regular auto shop.
Karen L., Owner Loyalty Manager from Allen Samuels Hyundai of Jackson responded on 12/06/2018

Perfect!  Thank you!

Karen Lenard
Owner Loyalty Manager
731.664.8500, ext. 2004

JC
James C.
Brownsville, TN
2012 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2018 Category: Service
everything was
it is clean they have you in and out in a timely manner
Karen L., Owner Loyalty Manager from Allen Samuels Hyundai of Jackson responded on 11/30/2018

Thanks so very much!

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

JC
James C.
Adamsville, TN
2016 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2018 Category: Service
Tires & service
Service folks are professional and courteous
Karen L., Owner Loyalty Manager from Allen Samuels Hyundai of Jackson responded on 11/30/2018

Thank you so much!

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

Verified Customer
Jackson, TN
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2018 Category: Service
Great Experience
Great service. Quick turnaround.
Karen L., Owner Loyalty Manager from Allen Samuels Hyundai of Jackson responded on 11/27/2018

Thanks so much!

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

TB
Tony B.
Paris, TN
2016 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/23/2018 Category: Service
Great!
This is my go to place. Fast friendly service and always helpful.
Karen L., Owner Loyalty Manager from Allen Samuels Hyundai of Jackson responded on 11/26/2018

This is perfect!  Thank you!

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

TB
Terry B.
Jackson, TN
2011 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2018 Category: Service
2011 Hyundai Elantra
I was able to get an appointment immediately.Chris the service rep treated me like a long time customer. I explained the issues & received a quote that was consistent w provide bless we where having. The final price was about $50 less than quote. Kept me updated w progress & had me out 1 hr sooner than anticipated. Very clean dealership. Was definitely treated well during my wait. In fact other folks waiting commented on their attentiveness to all customers
Karen L., Owner Loyalty Manager from Allen Samuels Hyundai of Jackson responded on 11/21/2018

Thank you so very much for your glowing comments on your service experience!  We appreciate your taking the time to let us know how wonderful we fulfilled your expectations!  See you next time!

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

BS
Benjamin S.
Olive Branch, MS
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2018 Category: Service
Fast and friendly welcome.
100, a great place to shop for a vehicle and excellent service manager Scott.
Karen L., Owner Loyalty Manager from Allen Samuels Hyundai of Jackson responded on 11/19/2018

We think so, too!  Thank you so much!

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

TB
Tammie B.
Yuma, TN
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2018 Category: Service
The service by staff
The service given by the staff, friendly, fast, respectiful
Karen L., Owner Loyalty Manager from Allen Samuels Hyundai of Jackson responded on 11/19/2018

Thank you so much!

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

Verified Customer
Jackson, TN
2015 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/17/2018 Category: Service
service call
no additional comment
Karen L., Owner Loyalty Manager from Allen Samuels Hyundai of Jackson responded on 11/19/2018

Thnak you!

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

KL
Kimberly L.
Jackson, TN
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
Review for oil change
They got me in and out in a reasonable amount of time and the staff was very friendly and made sure I had what I needed while I waited.
Karen L., Owner Loyalty Manager from Allen Samuels Hyundai of Jackson responded on 11/16/2018

Thank you so very much!

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

SB
Shannon B.
Troy, TN
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
awesome
service was amazing. We got treated with the friendly staff, they listened to me explain a situation I had with a tire alert and fixed it with no issues and we were in and out quickly. Great job!
Karen L., Owner Loyalty Manager from Allen Samuels Hyundai of Jackson responded on 11/15/2018

Thanks so very much!

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

KE
Kimberly E.
Jackson, TN
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Customer Service
I have purchased 2 new vehicles from Alan Vines and have all of my maintenance performed at the dealership. Their customer service is what keeps me coming back! Alan and Chris in service and William Bond, Hyundai sales manager, have always gone out of their way to ensure I am happy and well taken care of!
Karen L., Owner Loyalty Manager from Allen Samuels Hyundai of Jackson responded on 11/12/2018

Thank you for the wonderful compliments and for always returning to us!

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

JG
Jodie G.
Huntingdon, TN
2016 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
good service
always friendly service.
Karen L., Owner Loyalty Manager from Allen Samuels Hyundai of Jackson responded on 11/09/2018

Thank you so very much!

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

TS
Tracy S.
Huntingdon, TN
2013 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/08/2018 Category: Service
So greatful....
Great service manger very informative. Chris thanks.
Karen L., Owner Loyalty Manager from Allen Samuels Hyundai of Jackson responded on 11/09/2018

Thanks so much!

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

AP
Andrea P.
Bolivar, TN
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
The customer service.
Chris in the Hyndai service was great!
Karen L., Owner Loyalty Manager from Allen Samuels Hyundai of Jackson responded on 10/31/2018

Thank you for letting us know!

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004