Overview

Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5rating 4.65

586 Reviews

ReScore Reviews™ (4)

ReScore
Overall Rating 3.75/5Overall Rating 3.75/5Overall Rating 3.75/5rating 3.75rating 3.75
Original
Overall Rating 2.25/5Overall Rating 2.25/5rating 2.25rating 2.25rating 2.25
95% Would Recommend
100% Business Response
Latest Review about 11 hours ago

Reviews


CG
Cindy G.
Beech Bluff, TN
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
Friendly, fast, service
Loved the fast, friendly service

FB
Fonda B.
Lexington, TN
2018 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
Service Department
Chris in the service department is AWESOME
Karen L., Customer Relations Manager from Alan Vines Hyundai responded on 10/17/2018

Thanks so very much!

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

KM
Karen M.
Memphis, TN
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
CUSTOMER SERVICE AND KNOWLEGE OF THE VEHICLE
GREAT SERVICE AND CHRIS ERNEST IS SO NICE AND HELPFUL!
Karen L., Customer Relations Manager from Alan Vines Hyundai responded on 10/17/2018

Wonderful experience, thank you so much!

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

Verified Customer
Five Points, TN
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
Fast and Helpful
Every 3rd oil change free, easy to work with, what more could you want?
Karen L., Customer Relations Manager from Alan Vines Hyundai responded on 10/17/2018

We couldn't agree with you more!  Thank you!

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

TM
Tashica M.
Jackson, TN
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Great Service!!!
Chris was very efficient and even got me in 15 mins before my scheduled appointment. He was professional and detailed! Every question I had he answered it with ease! I was told my car would take majority of the day to fix but I dropped it off around 745 and they had me ready by 1030, that’s what I call great customer service!
Karen L., Customer Relations Manager from Alan Vines Hyundai responded on 10/17/2018

Fabulous!  Thank you!

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

CH
Cornelius H.
Tiptonville, TN
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018 Category: Service
Khughes
Everyone is nice and caring and friendly
Karen L., Customer Relations Manager from Alan Vines Hyundai responded on 10/15/2018

Thank you so much!

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

AC
Ansian C.
Denmark, TN
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Customer Service
Great customer service
Karen L., Customer Relations Manager from Alan Vines Hyundai responded on 10/15/2018

Thank you so much!

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

AP
Akosheana P.
Humboldt, TN
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018 Category: Service
Service
Good service
Karen L., Customer Relations Manager from Alan Vines Hyundai responded on 10/12/2018

Thank you very much!

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

TB
Tammie B.
Yuma, TN
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018 Category: Service
The staff have been very friendly and helpful
The staff have been very friendly and helpful
Karen L., Customer Relations Manager from Alan Vines Hyundai responded on 10/11/2018

Thank you so very much!

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

PT
Patricia T.
Jackson, TN
2013 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Right on Time
It’s really hard to put everything in words but after getting My Santa Fe serviced within an hour my engine went out; I drove it back to the dealership and Chris went right into action. Long story short with Chris’ help I got My Santa Fe back running and not a extra dime out of my pockets! From me and my family thank you for getting us back up and running.
Karen L., Customer Relations Manager from Alan Vines Hyundai responded on 10/10/2018

I'm sorry that you had to return so quickly, but how marvelous it was that we went right into action to help your vehicle get running again!  Thank you so very much.

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

PD
Peggy D.
Trenton, TN
2018 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Friendly and courteous service
Fast courteous and friendly service
Karen L., Customer Relations Manager from Alan Vines Hyundai responded on 10/10/2018

Thanks so much!

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

Verified Customer
Brownsville, TN
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Excellent Service
Everyone is always very friendly and does everything to ensure satisfaction.
Karen L., Customer Relations Manager from Alan Vines Hyundai responded on 10/10/2018

Thank you so very much!

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

Verified Customer
Jackson, TN
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018 Category: Service
Service visit
quick service with no wait!!
Karen L., Customer Relations Manager from Alan Vines Hyundai responded on 10/08/2018

Thank you so very much!

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

SS
Secret S.
Paris, TN
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018 Category: Service
Great service
Very helpful and friendly staff.
I love that they take you anywhere you need to go while they have your car.
Karen L., Customer Relations Manager from Alan Vines Hyundai responded on 10/08/2018

Thank you so very much!  We are glad to provide our shuttle service to our customers.

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

IE
Ilera E.
Jackson, TN
2011 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/06/2018 Category: Service
Customer Service
Great
Karen L., Customer Relations Manager from Alan Vines Hyundai responded on 10/08/2018

Thank you!

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

DB
Doris B.
Poplar Bluff, MO
2014 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018 Category: Service
Little waiting for my car
Very nice employees. They worked quickly and efficiently
Karen L., Customer Relations Manager from Alan Vines Hyundai responded on 10/08/2018

Thank you very much!

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

LC
Laura C.
Buena Vista, TN
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018 Category: Service
Great service
Fast reliable
Karen L., Customer Relations Manager from Alan Vines Hyundai responded on 10/08/2018

Thank you so much!

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

Verified Customer
Humboldt, TN
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018 Category: Service
Service
Great service
Karen L., Customer Relations Manager from Alan Vines Hyundai responded on 10/08/2018

Thanks!

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

MG
Meagan G.
Westport, TN
2018 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018 Category: Service
Great Service
Everyone is super polite and helpful. Friendly as well.
Karen L., Customer Relations Manager from Alan Vines Hyundai responded on 10/08/2018

Thank you so very much!

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004

MS
Maurice S.
Jackson, TN
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018 Category: Service
Great Company And Even Better Local Dealership!
This is was my second visit to this particular location for service. The service both times was fantastic! Hyundai as a company has been my go to for ten years now, and Alan Vines has done everything to uphold that reputation in my opinion.
Karen L., Customer Relations Manager from Alan Vines Hyundai responded on 10/08/2018

Thanks, Moe!  We also appreciate all that YOU do as our meteorologist! 

Karen Lenard
Customer Relations Manager
731.664.8500, ext. 2004