Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

329 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
99% Business Response
Latest Review 1 day ago

Reviews


BM
BILL M.
Charleston, WV
Mazda MX-5 Miata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018
Repair work and inspection Miata
Nice Job, very considerate and responsive.
Doug H., Owner from Almost Heaven Auto Repair responded on 07/19/2018

THANKS FOR THE REVIEW

Douglas Hanshew
owner
304-982-6757

KT
Kristy T.
Charleston, WV
Subaru Impreza Sedan (Natl)
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Kristy said that the staff at the place is very courteous and fixed her vehicle in a decent amount of time.
This review was collected via phone interview by Customer Research Inc.
Doug H., Owner from Almost Heaven Auto Repair responded on 07/19/2018

Thanks for the review, 

Douglas Hanshew
owner
304-982-6757

SB
Steve B.
Charleston, WV
Toyota Sienna
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Steve said he was happy with the inspection. They treated him very fairly,
This review was collected via phone interview by Customer Research Inc.
Doug H., Owner from Almost Heaven Auto Repair responded on 07/12/2018

Thanks for the review Steve, 

Douglas Hanshew
owner
304-982-6757

BS
Betsy S.
West Virginia
Volkswagen Jetta Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Betsy said the staff is cordial, and even drive her to her place of employment. The staff has great communication, great service, and it is all around a great facility.
This review was collected via phone interview by Customer Research Inc.
Doug H., Owner from Almost Heaven Auto Repair responded on 07/09/2018

Its awesome to hear that your emplyees does a great when the owner is away....... 

Douglas Hanshew
owner
304-982-6757

TA
TRAVIS A.
Elkview, WV
GMC Yukon XL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2018
Fast and Friendly Service! 5 Stars!
Mike and the staff were very accommodating to our schedule and did an excellent job. I’d give 10 stars if I could.
Doug H., Owner from Almost Heaven Auto Repair responded on 07/05/2018

Thanks for the great review, Will take the 10......lol

Douglas Hanshew
owner
304-982-6757

MC
Marshall C.
West Virginia
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Marshall said his vehicle was done in one day and everything went well.
This review was collected via phone interview by Customer Research Inc.
Doug H., Owner from Almost Heaven Auto Repair responded on 06/26/2018

Thanks for letting us service your truck.....

Douglas Hanshew
owner
304-982-6757

EB
EVERETT B.
Elkview, WV
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018
Customer Service
Their work is excellent, friendly environment, and cost is reasonable.
Doug H., Owner from Almost Heaven Auto Repair responded on 06/20/2018

Thanks for the review, we love seeing you stop by.....

Douglas Hanshew
owner
304-982-6757

CM
Charles M.
Institute, WV
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Charles said the business did a good job. They were able to solve his problem.
This review was collected via phone interview by Customer Research Inc.
Doug H., Owner from Almost Heaven Auto Repair responded on 06/22/2018

Thanks for having the trust in us to repair your car....

Douglas Hanshew
owner
304-982-6757

OR
Owen R.
Charleston, WV
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Owen said he recommends this business for service.
This review was collected via phone interview by Customer Research Inc.
Doug H., Owner from Almost Heaven Auto Repair responded on 06/19/2018

Thanks for all the years of letting us take care of your car needs.....

Douglas Hanshew
owner
304-982-6757

LP
lewis P.
Charleston, WV
Lincoln Town Car
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/12/2018 Category: Service
Lewis said Mike at the business was easy to work with and he was very informative.
This review was collected via phone interview by Customer Research Inc.
Doug H., Owner from Almost Heaven Auto Repair responded on 06/14/2018

Thanks for your review

Douglas Hanshew
owner
304-982-6757

AB
Aaron B.
Charleston, WV
Jeep Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Aaron said the staff was friendly, and the service was quick.
This review was collected via phone interview by Customer Research Inc.
Doug H., Owner from Almost Heaven Auto Repair responded on 06/13/2018

hey buddy, Thanks

Douglas Hanshew
owner
304-982-6757

MW
Marilyn W.
West Virginia
Nissan Rogue
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Marilyn said the business is quick to get her in and quick with the service. Her vehicle is left neat and clean. She said they are awesome.
This review was collected via phone interview by Customer Research Inc.
Doug H., Owner from Almost Heaven Auto Repair responded on 06/11/2018

Thanks for your review, Keep coming back....

Douglas Hanshew
owner
304-982-6757

Verified Customer
Elkview, WV
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018
Spark Plugs on an F150
Dropped off my truck for a day to get the spark plugs changed. After I picked it up it's running almost brand new again. Good company for auto repairs.
Doug H., Owner from Almost Heaven Auto Repair responded on 05/25/2018

We now have a certified Ford and Chevrolet technicians on staff with over 25 yesrs of service......Stop paying dealership prices!!!!!!! Come see us today..... 

Douglas Hanshew
owner
304-982-6757

SM
SABRINA M.
Charleston, WV
Chrysler 200
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018
Friendly
This place is very friendly and helpful. They take the time to explain things I don't understand.
Doug H., Owner from Almost Heaven Auto Repair responded on 05/25/2018

Congrats on your new car.....thanks again

Douglas Hanshew
owner
304-982-6757

LO
Louis O.
Elkview, WV
Ford Ranger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Louis said they are friendly and they got him in and out fast.
This review was collected via phone interview by Customer Research Inc.
Doug H., Owner from Almost Heaven Auto Repair responded on 05/30/2018

Thanks for making a appointment. It helps a lot.... 

Douglas Hanshew
owner
304-982-6757

AM
Allison M.
Scott Depot, WV
Jeep Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Allison said the staff were helpful and offered her options.
This review was collected via phone interview by Customer Research Inc.
Doug H., Owner from Almost Heaven Auto Repair responded on 05/25/2018

Thanks for stoping by for us to repair your Jeep

Douglas Hanshew
owner
304-982-6757

JM
JOE M.
Charleston, WV
Buick Century
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018
They obviously want the customer to content with their vehicle.
These questions are usually answered: What's going on with my vehicle? What's it gonna take to make it better? Can you do it, and if not, who do you recommend? and When can you work me in?
Doug H., Owner from Almost Heaven Auto Repair responded on 05/23/2018

Hope we answered all your questions

Douglas Hanshew
owner
304-982-6757

SM
Stephanie M.
West Virginia
Chevrolet Cobalt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Stephanie said they are helpful ,polite, and professional. They always see her right away. Mike at the service desk is her favorite.
This review was collected via phone interview by Customer Research Inc.
Doug H., Owner from Almost Heaven Auto Repair responded on 05/22/2018

Mike is your favorite?  the rest of us ( hurt) ....just kidding.  thanks 

Douglas Hanshew
owner
304-982-6757

MD
Megan D.
West Virginia
Chevrolet Cruze
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/14/2018 Category: Service
Megan said when she took her vehicle in, she told the business the issues she might be having, one of which was the water pump. They replaced a bunch of other things, but not the water pump. She took the vehicle back in and they replaced the water pump the second time. They told her one of the problems was that the vehicle needed updates. They updated it and it did not solve the problem. They replaced the thermostat, and it was still not working properly. She took the vehicle back, and they replaced it again, at no extra charge. The update she paid for did not solve any issues. The employees were very friendly, and made sure they got down to issue that was wrong, eventually.
This review was collected via phone interview by Customer Research Inc.

HS
Harold S.
Charleston, WV
Ford Ranger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Harold said the staff have always treated him well. They fixed his vehicle efficiently and the prices were comparable. The service was excellent.
This review was collected via phone interview by Customer Research Inc.
Doug H., Owner from Almost Heaven Auto Repair responded on 05/10/2018

Thanks for the review have a great day.....

Douglas Hanshew
owner
304-982-6757

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