Overview

Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72

391 Reviews

97% Would Recommend
Latest Review 4 days ago

Reviews


LJ
LISA J.
Whitehall, MI
Toyota RAV4
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/28/2018
Not so happy
I have been back 3 times because the tires are out of balance and have a bad shake in my car. Now they say its been more than 30 days even though the mastercraft satisfaction warranty online says 45 days so they dont want to replace them. Thursday December 27th on my 3rd visit the guy said he would talk to his boss about it and call me friday dec 28th. Friday came and went and no calls. Its not like i waitied 30 days then said there was an issue. I have been back 3 times. I said i would pay the difference in an upgraded tire.

CG
Christa G.
Muskegon, MI
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2018 Category: Service
Christa said the people at the business are decent and very nice.
This review was collected via phone interview by Customer Research Inc.

RH
Richard H.
Muskegon, MI
GMC Sierra 2500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Richard said he is happy with their service.
This review was collected via phone interview by Customer Research Inc.

RC
Rick C.
Fremont, MI
Chevrolet Cavalier
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Rick said he had never had a problem with this facility. He usually goes to the Fremont location, but his vehicle broke down in another location. He called them because they have an in-house towing business they work with, and that saved him about $40.
This review was collected via phone interview by Customer Research Inc.

CB
CARL B.
Ravenna, MI
Pontiac Grand Am
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018
Dependable service
Able to get me in same week and no issues. Good prices, will definitely recommend.

LD
LORI D.
Muskegon, MI
Chrysler Town & Country
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2018
Tires
Prompt and friendly service. Comparable prices also. I would definitely recommend for all your tire needs.

SM
STEPHANIE M.
Muskegon, MI
Chevrolet Cruze
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018
Fixed tire
Went to get my tire fixed and they gave me an hour turn around.. it was done in an hour and the guys that work there where very friendly.

JN
Jim N.
Muskegon, MI
Kia Optima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Jim said he has always received good service.
This review was collected via phone interview by Customer Research Inc.

GZ
GERRIT Z.
Muskegon, MI
Mercury Sable
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018
GREAT PEOPLE
Thank You Perry I appreciate your help in all you guys do . Now where Is my coffee cup. HA HA.

MR
Marty R.
Muskegon, MI
Chevrolet Chevy Express
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Marty said he was very surprised. He went in for an unscheduled visit. They were prompt and did not charge him for the work. They definitely have all of his business.
This review was collected via phone interview by Customer Research Inc.

CK
Carolyn K.
Fruitport, MI
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018 Category: Service
Carolyn said the business is excellent. Nick and Terry are honest and stand behind the work.
This review was collected via phone interview by Customer Research Inc.

CT
Chris T.
Muskegon, MI
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2018 Category: Service
Chris said this facility has always done great by him. Everyone is nice, fast and friendly.
This review was collected via phone interview by Customer Research Inc.

JA
JAMES A.
Muskegon, MI
Chrysler 300M
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018
crew review
This crew worked very hard getting our car fixed in a prompted manner. They had been very professionally and knowledgeable and that keeps me coming back... They did an awesome job with the 2003 300m and thank you so much

JP
Jim P.
Muskegon, MI
GMC Savana Cutaway
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
Jim said this facility does pretty well ,and he has known them for awhile.
This review was collected via phone interview by Customer Research Inc.

GH
Geri H.
Muskegon, MI
Mitsubishi Galant
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018 Category: Service
Geri said they were awesome and friendly. She loves them. They are great guys. They are friendly, and they get her in and out as soon as possible.
This review was collected via phone interview by Customer Research Inc.

BW
BOB W.
Muskegon, MI
Chevrolet S-10
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018
Very good people to deal with
The 2nd time I have used,WT ,very,happy with the service , quick with everything ,Great Job

AA
Alyssa A.
Farmington, MI
Chevrolet TrailBlazer
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/08/2018 Category: Service
Alyssa said the staff said they could do the alignment the day before, and to bring it in. The next day they could not do the alignment because it needed other parts replaced as well. She would not recommend this business for service because of this.
This review was collected via phone interview by Customer Research Inc.

RH
Richard H.
Muskegon, MI
Chevrolet Uplander
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/06/2018 Category: Service
Richard said that the facility takes too long to do anything. He always has to wait.
This review was collected via phone interview by Customer Research Inc.

RA
RICK A.
Muskegon, MI
Chevrolet Colorado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018
Satisfied customer
I have purchased many sets of tires from your store and every single time it's been finished on time or earlier than expected. Great work guys

RU
Renee U.
Muskegon, MI
GMC Yukon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2018 Category: Service
Renee said the staff provided really good customer service. They explained the service well, and got it done promptly.
This review was collected via phone interview by Customer Research Inc.