Cadillac Of South Charlotte Body Shop

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

1292 Reviews

97% Would Recommend
Latest Review about 2 months ago

Review for Cadillac Of South Charlotte Body Shop
Janet H. on 01/18/2016
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Janet said she brought her vehicle in for a grille replacement and there was nothing else wrong with the vehicle. When she picked it up there was water coming from the tailgate and back seat. It was just pouring out 5 minutes after she left the facility. She said a lady that was driving had her pull over because she thought it was gasoline coming out of her vehicle. The business left the vehicle soaking wet. There was a recall on the back sunroof hose and she got it replaced. They claimed it was the front hose that did the damage. She said she thinks they dried the mats, so she would not catch the floorboards. When she called them they said they were closing and to come back the next day. The next day her vehicle did not start because it was flooded and the electrical outlets went out. She called and they said they were not going to be paying for it. She said she feels like they should also have accommodations for children. Her stroller would not fit in the loaner vehicle. They told her she had to pay out of pocket for another vehicle to fit the stroller in. It was a very unpleasant experience and she filed a complaint on the main hot line.
Category: Collision
Service Date: 12/30/2015
Review Created: 01/18/2016
This review was collected via phone interview by Customer Research Inc.