Charlotte, NC 28273
4.2 miles away
Review for Cadillac Of South Charlotte Body Shop
Judith Q. on 12/24/2011
Judith said they didn't call her until her vehicle was finished. The estimator was supposed to have called her when the estimate was done, but didn't. At the beginning, they did not contact her insurance company or start the repairs right away, affecting the treatment. They didn't really understand where she was coming from when she communicated with them at first. For these reasons, she won't recommend this business.
Service Date: 11/30/2011
Review Created: 12/24/2011
This review was collected via phone interview by Customer Research Inc.
Bruce D. at Cadillac Of South Charlotte Body Shop responded on 12/27/2011
Spoke to Judith and apologized for the misunderstanding between her and the Insurance Co. that caused the delay. I'm glad that you like the repairs. Enjoy your car.