ReScore Reviews™ (3)
Thanks for follow-up.
Dear Mr. Ganta,
I tried to reach you this morning to discuss your concerns but you were not available. I spoke to your wife who was unaware of this review or your dissatisfaction with our service. According to our records, the first time you brought your Civic in for service you requested an oil change and "any other services which were due at the time". We looked the entire vehicle over and recommended timing belt and water pump replacement, drive belts, spark plugs, 4 tires and front brakes ($1,500 in standard preventative maintenance items). A month later your check engine light came on and you experienced an extended cranking and stalling issue which we diagnosed was due to the crank sensor and harness being melted together. This issue was unrelated to any of the maintenance we performed a month prior. We repaired the problem but also recommended the starter be replaced due to the noise you are currently hearing. You declined the starter replacement stating you would deal with the noise and just wait until the starter was no longer working at all. We are very sorry to hear you now feel our service is unsatisfactory because of this. We would like to resolve your issue and make sure you are happy. Please call me at your convenience to discuss this further.
Dear Mr. Ganta,
Thank you for taking the time to revise your review of our service. We're happy we were able to resolve your concerns and we look forward to seeing you again soon.
Ed Narkin and Julie NarkinOwners
It was nice speaking with you this afternoon regarding your visit with us. We appreciate you taking the time to reconsider your review now that the issue has been resolved. As I said, don't hesitate to reach out to me or Ed in the future if you have any questions or concerns. We look forward to seeing you next service.
Thanks again Tom. We appreciate your business.
I'm glad we were able to resolve your concern. We look forward to seeing you again in the future.
Thanks so much for the review Jaime. However we would love to know why you only rated us 4 stars. Please let us know what we can do in the future to earn your 5 star review. Thanks again!
Thank you for taking the time to review our service. We're happy to hear you were pleased with your experience. We try our best to make sure our customers are completely satisfied - please let us know what else we could have done to earn a 5 star review from you.
Ed Narkin and Julie Narkin
Aston Service Center
We're glad to hear our tech was able to fit you in on a Saturday and get you back on the road right away. Hopefully next time we will be able to earn your 5 star review!
Thanks so much Becky, we're very happy to hear this!
Thanks so much Maryann! We love having you as a customer and truly appreciate your loyalty all these years.
Thank you for taking the time to review our service. We appreciate your business!