Overview

Overall Rating 4.35/5Overall Rating 4.35/5Overall Rating 4.35/5Overall Rating 4.35/5rating 4.35

244 Reviews

89% Would Recommend
Latest Review 4 days ago

Reviews


OB
Odell B.
Detroit, MI
Chevrolet Suburban
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Odell said the service was excellent.
This review was collected via phone interview by Customer Research Inc.

LT
Leonard T.
Warren, MI
GMC Terrain
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Leonard said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

EB
Ebony B.
Roseville, MI
Chrysler Pacifica
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2018 Category: Service
Ebony said Mike and his staff were excellent.
This review was collected via phone interview by Customer Research Inc.

EJ
Ella J.
Roseville, MI
Buick LeSabre
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Ella said Mike provided good service and she was happy with everything at the business.
This review was collected via phone interview by Customer Research Inc.
FRANK A. from City Automotive Firestone responded on 06/25/2018

Thanks Ella for your business.


MS
Mohamad S.
Warren, MI
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Mohamad said he loves the owner. Frank takes good care of him. He recommends them to his family, friends, and coworkers.
This review was collected via phone interview by Customer Research Inc.
FRANK A. from City Automotive Firestone responded on 06/21/2018

Thank you for your recommendation. Great customer!


RE
Robert E.
Harper Woods, MI
Cadillac XTS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Robert said the business did a good job and it was done very fast.
This review was collected via phone interview by Customer Research Inc.

HJ
Homer J.
Detroit, MI
Cadillac Eldorado
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Homer said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

DW
Dean W.
Detroit, MI
Jeep Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Dean said the staff are good at what they do.
This review was collected via phone interview by Customer Research Inc.

TB
Tanika B.
Warren, MI
Chrysler 300M
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/11/2018 Category: Service
Tanika said she would not recommend the business for service because after she picked the vehicle up she had 2 other issues . She is sure this was caused by the staff .
This review was collected via phone interview by Customer Research Inc.

EW
Ernest W.
Detroit, MI
Cadillac Escalade ESV
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Spoke with Barbara. She said the technicians were very kind, fair and walked her through everything that needed to be done. They do a good job.
This review was collected via phone interview by Customer Research Inc.

TH
Tamone H.
Roseville, MI
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Tamone said it was great customer service, the wait was not too long and overall it was great. He suggests that they should keep up the good work.
This review was collected via phone interview by Customer Research Inc.

LB
Larece B.
Detroit, MI
BMW X3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Larece said the business staff completed all of the services she asked of them.
This review was collected via phone interview by Customer Research Inc.

VP
Vivian P.
Detroit, MI
Chevrolet TrailBlazer
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/24/2018 Category: Service
Vivian said Mike was great with explaining and provided good customer service. He is courteous and helpful, but they need to more communication with the customer in regards to calling and letting the customer know what is going on.
This review was collected via phone interview by Customer Research Inc.

AS
Andre S.
Saint Clair Shores, MI
Pontiac Bonneville
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/23/2018 Category: Service
Andre said the service was overpriced.
This review was collected via phone interview by Customer Research Inc.

MJ
Michael J.
Detroit, MI
Cadillac DTS
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/23/2018 Category: Service
Michael said he went to the facility to have a hose changed. What resulted was a broken power steering pump and another broken hose.
This review was collected via phone interview by Customer Research Inc.

LR
Latressa R.
Detroit, MI
Chevrolet TrailBlazer
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/21/2018 Category: Service
Latressa said the business provided good service. However, she said they tried to pressure her with more unnecessary repair work.
This review was collected via phone interview by Customer Research Inc.

CW
Cortez W.
Warren, MI
Land Rover Range Rover
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/21/2018 Category: Service
Cortez said the staff did not fix his vehicle because he still has the same problem, even though he spent a lot of money there. He had to keep bringing his vehicle back there, because it was still leaking. Cortez said the transmission lines were never changed, which is the reason it's still leaking, and he will never be going back there.
This review was collected via phone interview by Customer Research Inc.

KB
Kevin B.
Detroit, MI
Dodge Durango
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Kevin said the business has good service.
This review was collected via phone interview by Customer Research Inc.

RM
Reasha M.
Eastpointe, MI
GMC Envoy
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/19/2018 Category: Service
Reasha said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

JH
Jonna H.
Warren, MI
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Jonna said the business provided good service.
This review was collected via phone interview by Customer Research Inc.