Overview

Overall Rating 4.37/5Overall Rating 4.37/5Overall Rating 4.37/5Overall Rating 4.37/5rating 4.37

229 Reviews

90% Would Recommend
Latest Review 2 days ago

Reviews


VP
Vivian P.
Detroit, MI
Chevrolet TrailBlazer
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/24/2018 Category: Service
Vivian said Mike was great with explaining and provided good customer service. He is courteous and helpful, but they need to more communication with the customer in regards to calling and letting the customer know what is going on.
This review was collected via phone interview by Customer Research Inc.

AS
Andre S.
Saint Clair Shores, MI
Pontiac Bonneville
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/23/2018 Category: Service
Andre said the service was overpriced.
This review was collected via phone interview by Customer Research Inc.

LR
Latressa R.
Detroit, MI
Chevrolet TrailBlazer
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/21/2018 Category: Service
Latressa said the business provided good service. However, she said they tried to pressure her with more unnecessary repair work.
This review was collected via phone interview by Customer Research Inc.

KB
Kevin B.
Detroit, MI
Dodge Durango
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Kevin said the business has good service.
This review was collected via phone interview by Customer Research Inc.

RM
Reasha M.
Eastpointe, MI
GMC Envoy
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/19/2018 Category: Service
Reasha said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

JH
Jonna H.
Warren, MI
Chevrolet Impala
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Jonna said the business provided good service.
This review was collected via phone interview by Customer Research Inc.

AV
Aubrey V.
Harper Woods, MI
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2018
They do a good job
I would recommend people to take day vehicles to Auto City s a new good job they guarantee it they honor the warranty they work with you help you save money they help me save a lot of money and wait time is now you can use every dime they tell you exactly what you need fix and no scam

RK
R K.
Warren, MI
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2018
Tries hard to work w u
Mike works hard to give u good service

TM
Tamika M.
Mount Clemens, MI
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/01/2018
Friendly
Ive been coming here on and off for a couple of years for an oil change every time i came the staff was very friendly helpful and quick back in october of 2016 i got approved for some work on my ball joints which was a blessing because i didnt have the money to do it at the time the financing was right on time they took really good care of me and my car as a matter of fact im going today to get an oil change as i will not go anywhere else for one from this point on i recommend this place for all your car repair needs

KT
Kenneth T.
Detroit, MI
Ford Explorer
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/29/2017 Category: Service
Kenneth said he went to get a tire done. The service could've been a little faster.
This review was collected via phone interview by Customer Research Inc.

TH
Tonya H.
New Baltimore, MI
Chrysler 300
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/22/2017 Category: Service
Tonya said the staff did a great job.
This review was collected via phone interview by Customer Research Inc.

JF
James F.
Eastpointe, MI
GMC Yukon
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/18/2017 Category: Service
James said the business took 12 hours to repair a brake line when it should have been done in a couple of hours.
This review was collected via phone interview by Customer Research Inc.

EH
Evelyn H.
Roseville, MI
Chrysler 300
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Overall Rating 1/5rating 1rating 1rating 1rating 1
12/15/2017 Category: Service
Evelyn said her vehicle sat at this business for over 6 hours to get an alignment. When she drove it her vehicle was still pulling to the right. She called them the next morning saying her vehicle was still pulling to the right and they told her to bring it back in. She took her vehicle back and they told her it would be a 3 hour wait to get her vehicle in. The staff told her they would call her when it was her turn to get her vehicle in. They never called her back. She would not recommend them.
This review was collected via phone interview by Customer Research Inc.

AG
Arthur G.
Roseville, MI
Chevrolet Silverado 1500
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/14/2017 Category: Service
Arthur said the staff did a wonderful job.
This review was collected via phone interview by Customer Research Inc.

LH
Laura H.
Eastpointe, MI
Ford Escape
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2017 Category: Service
Laura said the business did a great job.
This review was collected via phone interview by Customer Research Inc.
086760f95e95e30350daf38153a6a6fb?s=28
Frank A. from City Automotive - Firestone responded on 01/02/2018

thank you ms laura 


DL
David L.
Roseville, MI
Chrysler 300
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Overall Rating 1/5rating 1rating 1rating 1rating 1
12/08/2017 Category: Service
David said he went to get a clunking noise checked. He took it there 3 or 4 times and it still was not fixed.
This review was collected via phone interview by Customer Research Inc.

BJ
Brenda J.
Warren, MI
Ford Freestyle
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2017 Category: Service
Brenda said this business was great. They were nice and went over everything that what was wrong with her vehicle.
This review was collected via phone interview by Customer Research Inc.

KN
Kira N.
Detroit, MI
Acura MDX
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/05/2017 Category: Service
Kira said the service took longer than expected.
This review was collected via phone interview by Customer Research Inc.

SJ
Steve J.
Detroit, MI
Chevrolet S-10
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2017 Category: Service
Steve the service was convenient.
This review was collected via phone interview by Customer Research Inc.

KC
Kerry C.
Detroit, MI
Mercury Marauder
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Overall Rating 1/5rating 1rating 1rating 1rating 1
11/28/2017 Category: Service
Kerry said his vehicle was no better than it was when he took it to the business. It was worse. The arm adjustments were still not aligned.
This review was collected via phone interview by Customer Research Inc.