Overview

Overall Rating 4.35/5Overall Rating 4.35/5Overall Rating 4.35/5Overall Rating 4.35/5rating 4.35

284 Reviews

89% Would Recommend
Latest Review 3 days ago

Reviews


AA
amanda a.
Warren, MI
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018
Best customer service around!
Every time I go in for service on my car, I feel like family. Mike and the other guys always know how to make you feel secure with the work they're doing.
Even though the wait time is sometimes a long one, I don't mind because the service is always wonderful. They even have a "taxi" service where they will drive you home and pick you up when your vehicle is ready. This absolutely blew my mind.

Mike is my favorite person to do business with. He is always kind and straight forward, and he always makes you feel welcome. I could take my truck to many different places, but I am and will be a loyal City Automotive customer for as long as Mike is there.
10/10 I would, have, and will continue to recommend people do business here.

RM
Robin M.
Saint Clair Shores, MI
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Robin said the service was good.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Roseville, MI
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018
Reasonable & Honest
Your workers Mike & Frank makes you feel like family warm inviting and honest works with you on prices also if you don’t have all money to get your vehicle repaired they will get you financed for easy and comfortable payments

LJ
Leanna J.
Eastpointe, MI
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Leanna said that the place was very nice, did not overcharge her and she likes the people who work there.
This review was collected via phone interview by Customer Research Inc.

RT
Robert T.
New Baltimore, MI
Chrysler 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Robert said he liked their overall courtesy and respect. He had gone to this business for a battery. The mechanics went above and beyond and checked his vehicle thoroughly. They found a few serious issues that could have been very dangerous. He appreciates what they did.
This review was collected via phone interview by Customer Research Inc.

BT
Brenda T.
Detroit, MI
Dodge Avenger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Spoke with Susan. She said that she recommends this business for service.
This review was collected via phone interview by Customer Research Inc.

MM
Michael M.
Eastpointe, MI
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Spoke to Michael. He said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

TI
todd i.
Detroit, MI
Chrysler 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018
Todd
They do great work love it will come back when I need work done. I will come back when it is time for oil changed.

RJ
Ricky J.
Detroit, MI
Kia Sedona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018 Category: Service
Ricky said he said that he is very satisfied with the business.
This review was collected via phone interview by Customer Research Inc.

AM
Alisa M.
Eastpointe, MI
Cadillac ATS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2018 Category: Service
Alisa said she was satisfied with this business.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Eastpointe, MI
Chevrolet TrailBlazer
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/23/2018
Prices are too steep
Prices are too steep but service was quick , as long as you keep calling and staying on them.

GP
Gregory P.
Harper Woods, MI
Chevrolet Impala
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/10/2018 Category: Service
Gregory said the staff fixed a little bit, but the other part got worse, so the work wasn't done correctly. They need to get better with their services. Due to his issues, he wouldn't recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

TD
Tommy D.
Eastpointe, MI
Chevrolet Suburban
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/10/2018 Category: Service
Tommy said he was unhappy with the service at the business. He had to return to the business because they did not do a good job. They unhooked some items on his vehicle and did not hook it back up, they did not replace the gasket, and had caused something else to go wrong as well.
This review was collected via phone interview by Customer Research Inc.

SW
Suzette W.
Eastpointe, MI
Ford Expedition
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018 Category: Service
Suzette said the business completed what she wanted done with no problems.
This review was collected via phone interview by Customer Research Inc.

JP
James P.
Detroit, MI
Buick Enclave
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/05/2018 Category: Service
James said the service at the business took a long time.
This review was collected via phone interview by Customer Research Inc.

KW
Kelly W.
Eastpointe, MI
Chevrolet TrailBlazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Kelly said the customer service at the business was very nice, polite and friendly.
This review was collected via phone interview by Customer Research Inc.

TB
Terrick B.
Detroit, MI
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/20/2018
The owner mike, stole my catalytic converter
Do not take your vehicles to this place, the owner is a dishonest thief, and a liar to boot!
He ordered one of his mechanics to take my catalytic converter and replace with a straight pipe, when i questioned him about it he acted like he didnt know what i was talking about!

JC
John C.
Warren, MI
Mercury Sable
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
John said the guys did a great job. The employee drove his vehicle back for him. The price was reasonable. They did good work so he didn't mind paying for it.
This review was collected via phone interview by Customer Research Inc.

LC
Lawrence C.
Harper Woods, MI
Dodge
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/10/2018 Category: Service
Lawrence said what work the business completed was good. They are only set up for domestic vehicles, not commercial. He needed the vehicle to be hoisted. He had to take it to another facility to have the work completed. He appreciated the work they did but would like them to get heavy duty hoist.
This review was collected via phone interview by Customer Research Inc.

LM
Lakeshia M.
Detroit, MI
Chrysler Sebring
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/10/2018 Category: Service
Lakeshia said the work turned out okay.
This review was collected via phone interview by Customer Research Inc.