Overview

Overall Rating 4.36/5Overall Rating 4.36/5Overall Rating 4.36/5Overall Rating 4.36/5rating 4.36

255 Reviews

89% Would Recommend
Latest Review 6 days ago

Reviews


TJ
Teresa J.
Flint, MI
Honda Accord
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2016 Category: Service
Teresa said the business provides very good service.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive Firestone responded on 07/13/2016

Thank you for your business Teresa and for the great review.


BP
Bob P.
Eastpointe, MI
Toyota Sienna
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2016 Category: Service
Bob said his overall service experience at the business was good.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive Firestone responded on 07/13/2016

Thank you Bob for the great review and most of all your business.


DB
Demetrius B.
Detroit, MI
Lincoln Town Car
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2016 Category: Service
Demetrius said the business was quick, they kept him updated, and he had no complaints.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive Firestone responded on 07/02/2016

Thank you Demetrius we appreciate your business and the review !

Aimee W. from City Automotive Firestone responded on 07/13/2016

Thank you so much for such a great review Demetrius and most of all thank you for your business.


RT
Ray T.
Detroit, MI
Land Rover Range Rover Sport
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2016 Category: Service
Ray said the business was fast, the location was convenient, the quality of service was good and they were also very informative.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive Firestone responded on 07/02/2016

Thank you so much for the great review and most of all your business !

Aimee W. from City Automotive Firestone responded on 07/13/2016

Ray thank you for the great review and most of all for your business.


JC
Jerome C.
Eastpointe, MI
Buick Park Avenue
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2016 Category: Service
Spoke with Pamela. She said Jerome told her they did a very good job.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive Firestone responded on 07/02/2016

So glad to hear this, thank you so much for your business and the great review.

Aimee W. from City Automotive Firestone responded on 07/13/2016

Thank you Jerome for the review and the business


JB
Janice B.
Harper Woods, MI
Ford Edge
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2016 Category: Service
Janice said Mike was very thorough and nice.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive Firestone responded on 06/28/2016

Thank you Janice for your business and the review !


BW
Brooke W.
Eastpointe, MI
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2016 Category: Service
Brooke said they are nice and know her by name.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive Firestone responded on 06/24/2016

Hi Brooke thank you for the review and always the business, we appreciate it !!!


DD
DANIEL D.
Eastpointe, MI
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2016
Great
Everyone was helpful.....will be going back.
Thanks guys..
Frank A. from City Automotive Firestone responded on 06/16/2016

Thank you Daniel, we appreciate the business and the review !


KW
Kadeesha W.
Southfield, MI
GMC Terrain
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2016 Category: Service
Kadeesha said this business has good customer service, they performed efficient work in a timely manner, and had no problems with the work or service.
This review was collected via phone interview by Customer Research Inc.
Frank A. from City Automotive Firestone responded on 06/16/2016

Thank you Kadeesha for the great review, your business is greatly appreciated.


SC
Steven C.
Eastpointe, MI
Honda Accord
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2016 Category: Service
Steven said this business was able to get him right in and right out.
This review was collected via phone interview by Customer Research Inc.
Frank A. from City Automotive Firestone responded on 06/16/2016

I'm glad we are able to have you as a customer, thank you for your business and the great review.


KL
KENNETH L.
Warren, MI
Chevrolet Aveo
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2016
Great experience
Mike helped me the best he could on keeping the cost down. My car hasn't driven this well in years.
Frank A. from City Automotive Firestone responded on 06/16/2016

Thank you Kenneth for the good review we appreciate your review and most of all your business.


BF
Billy F.
Clinton Township, MI
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2016 Category: Service
Billy said the business had very good service. He clearly understood the problems and they fixed it. They did what they were required to do. He said he will be calling them because his vehicle is vibrating between 60-70 miles per hour.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive Firestone responded on 06/17/2016

Thank you Billy, we appreciate your business and glad to have you as a customer.  We will see you soon.  Thanks again !


LD
Latasha D.
Detroit, MI
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2016 Category: Service
Latasha said she always gets good customer service at the business. Mike was a wonderful person and the staff always took care of her. The service was great.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive Firestone responded on 06/17/2016

Thank you Latasha for your business and the great review...  We love having you as our customer !


TB
Terrick B.
Detroit, MI
Ford Edge
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2016 Category: Service
Benn said he really appreciates his vehicle being ready on time.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive Firestone responded on 06/17/2016

Thank you Ben for the great review and most of all we appreciate your business.


ST
Sarah T.
Warren, MI
Dodge Grand Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2016 Category: Service
Sarah said the employees at this business were very friendly. They helped her out, and were fast at providing service.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive Firestone responded on 06/17/2016

Sarah I am so glad we were able to help you.  Thank you for your business and the great review.


RR
Ricky R.
Detroit, MI
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2016 Category: Service
Ricky said this business' customer service was pretty good, they did pretty much everything he asked of them.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive Firestone responded on 06/17/2016

Thank you Ricky, we appreciate your business and the review !


MT
Murdis T.
Eastpointe, MI
Saturn Vue
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2016 Category: Service
Murdis said they were quick. They did a good job.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive Firestone responded on 06/17/2016

Thank you Murdis for the good review and most of all your business, we appreciate it.


WT
WANDA T.
Hamtramck, MI
Jeep Liberty
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/20/2016
Trustworthy Service
I brought my car back to Auto City because of the great trustworthy service. That's rare in these days and times. I refer others to different businesses based on the service I receive when I interface with them. Auto City is placed high on my list for auto repair.
Aimee W. from City Automotive Firestone responded on 06/17/2016

Thank You Wanda for the kind words and the referrals we really do appreciate it.  Most of all we appreciate your business and being such a loyal customer.  Thank you again !


KA
Kwame A.
Detroit, MI
Ford Explorer
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/20/2016 Category: Service
Kwame said they did a good job.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive Firestone responded on 06/17/2016

Kwame thank you for your business and the good review, I am glad to hear that you were happy.  Thanks again.


NW
NATHANIAL W.
Warren, MI
Dodge Challenger
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/19/2016
They make sure the customer is happy
Great service !!!
Aimee W. from City Automotive Firestone responded on 06/17/2016

Thank you Nathanial we appreciate your business and the great review !!!