Overview

Overall Rating 4.36/5Overall Rating 4.36/5Overall Rating 4.36/5Overall Rating 4.36/5rating 4.36

267 Reviews

90% Would Recommend
Latest Review 13 days ago

Reviews


KW
Kadeesha W.
Southfield, MI
GMC Terrain
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2016 Category: Service
Kadeesha said this business has good customer service, they performed efficient work in a timely manner, and had no problems with the work or service.
This review was collected via phone interview by Customer Research Inc.
Frank A. from City Automotive Firestone responded on 06/16/2016

Thank you Kadeesha for the great review, your business is greatly appreciated.


SC
Steven C.
Eastpointe, MI
Honda Accord
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2016 Category: Service
Steven said this business was able to get him right in and right out.
This review was collected via phone interview by Customer Research Inc.
Frank A. from City Automotive Firestone responded on 06/16/2016

I'm glad we are able to have you as a customer, thank you for your business and the great review.


KL
KENNETH L.
Warren, MI
Chevrolet Aveo
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2016
Great experience
Mike helped me the best he could on keeping the cost down. My car hasn't driven this well in years.
Frank A. from City Automotive Firestone responded on 06/16/2016

Thank you Kenneth for the good review we appreciate your review and most of all your business.


BF
Billy F.
Clinton Township, MI
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2016 Category: Service
Billy said the business had very good service. He clearly understood the problems and they fixed it. They did what they were required to do. He said he will be calling them because his vehicle is vibrating between 60-70 miles per hour.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive Firestone responded on 06/17/2016

Thank you Billy, we appreciate your business and glad to have you as a customer.  We will see you soon.  Thanks again !


LD
Latasha D.
Detroit, MI
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2016 Category: Service
Latasha said she always gets good customer service at the business. Mike was a wonderful person and the staff always took care of her. The service was great.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive Firestone responded on 06/17/2016

Thank you Latasha for your business and the great review...  We love having you as our customer !


TB
Terrick B.
Detroit, MI
Ford Edge
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2016 Category: Service
Benn said he really appreciates his vehicle being ready on time.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive Firestone responded on 06/17/2016

Thank you Ben for the great review and most of all we appreciate your business.


ST
Sarah T.
Warren, MI
Dodge Grand Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2016 Category: Service
Sarah said the employees at this business were very friendly. They helped her out, and were fast at providing service.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive Firestone responded on 06/17/2016

Sarah I am so glad we were able to help you.  Thank you for your business and the great review.


RR
Ricky R.
Detroit, MI
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2016 Category: Service
Ricky said this business' customer service was pretty good, they did pretty much everything he asked of them.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive Firestone responded on 06/17/2016

Thank you Ricky, we appreciate your business and the review !


MT
Murdis T.
Eastpointe, MI
Saturn Vue
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2016 Category: Service
Murdis said they were quick. They did a good job.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive Firestone responded on 06/17/2016

Thank you Murdis for the good review and most of all your business, we appreciate it.


WT
WANDA T.
Hamtramck, MI
Jeep Liberty
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/20/2016
Trustworthy Service
I brought my car back to Auto City because of the great trustworthy service. That's rare in these days and times. I refer others to different businesses based on the service I receive when I interface with them. Auto City is placed high on my list for auto repair.
Aimee W. from City Automotive Firestone responded on 06/17/2016

Thank You Wanda for the kind words and the referrals we really do appreciate it.  Most of all we appreciate your business and being such a loyal customer.  Thank you again !


KA
Kwame A.
Detroit, MI
Ford Explorer
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/20/2016 Category: Service
Kwame said they did a good job.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive Firestone responded on 06/17/2016

Kwame thank you for your business and the good review, I am glad to hear that you were happy.  Thanks again.


NW
NATHANIAL W.
Warren, MI
Dodge Challenger
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/19/2016
They make sure the customer is happy
Great service !!!
Aimee W. from City Automotive Firestone responded on 06/17/2016

Thank you Nathanial we appreciate your business and the great review !!! 


QP
Quinten P.
Harrison Township, MI
Ford Econoline
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2016 Category: Service
Quinten said this business has good customer service and they do good work. He recommends the service.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive Firestone responded on 06/17/2016

Thank you Quinten for the great review and the recommendations most off all thank you for your business !!


LW
Lajohnatan W.
Detroit, MI
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2016 Category: Service
Lajohnatan said the business does a good job.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive Firestone responded on 06/17/2016

Thank you Lajohnatan for your business and for the review, we really appreciate it.


ZS
Zella S.
Eastpointe, MI
Chrysler PT Cruiser
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/18/2016 Category: Service
Zella said she spent a lot of money and her vehicle is not running. He looked up the business, and found this business has a 0 rating with the Better Business Bureau.
This review was collected via phone interview by Customer Research Inc.

GE
Gail E.
Detroit, MI
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2016 Category: Service
Gail said the business was friendly.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive Firestone responded on 06/17/2016

Thank you Gail for the business and the review, it is greatly appreciated.


OB
Oscar B.
Detroit, MI
Cadillac DTS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2016 Category: Service
Oscar said he always had good service at the business.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive Firestone responded on 06/17/2016

Thank you Oscar that is good to hear.  We always appreciate your business !!!


LC
Laquisha C.
Detroit, MI
Pontiac G6
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/06/2016 Category: Service
Laquisha said the service she received at the business was good, but some of the things she was told about her vehicle were not accurate.
This review was collected via phone interview by Customer Research Inc.

TC
Tanisha C.
Eastpointe, MI
Chevrolet Venture
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2016 Category: Service
Spoke with Clarence. He said the service was great.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive Firestone responded on 06/17/2016

So glad to hear that Clarence.  Thank you for your business and the great review it is really appreciated.


JW
James W.
Detroit, MI
Chrysler 300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2016 Category: Service
James said the customer service was good.
This review was collected via phone interview by Customer Research Inc.