Overview

Overall Rating 4.35/5Overall Rating 4.35/5Overall Rating 4.35/5Overall Rating 4.35/5rating 4.35

269 Reviews

89% Would Recommend
Latest Review 21 days ago

Reviews


LR
Latressa R.
Detroit, MI
Chevrolet TrailBlazer
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/21/2018 Category: Service
Latressa said the business provided good service. However, she said they tried to pressure her with more unnecessary repair work.
This review was collected via phone interview by Customer Research Inc.

CW
Cortez W.
Warren, MI
Land Rover Range Rover
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/21/2018 Category: Service
Cortez said the staff did not fix his vehicle because he still has the same problem, even though he spent a lot of money there. He had to keep bringing his vehicle back there, because it was still leaking. Cortez said the transmission lines were never changed, which is the reason it's still leaking, and he will never be going back there.
This review was collected via phone interview by Customer Research Inc.

KB
Kevin B.
Detroit, MI
Dodge Durango
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Kevin said the business has good service.
This review was collected via phone interview by Customer Research Inc.

RM
Reasha M.
Eastpointe, MI
GMC Envoy
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/19/2018 Category: Service
Reasha said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

JH
Jonna H.
Warren, MI
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Jonna said the business provided good service.
This review was collected via phone interview by Customer Research Inc.

BS
Breanna S.
Eastpointe, MI
Chevrolet Malibu
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/19/2018 Category: Service
Breanna said her vehicle kept having service issues and the employees kept extending her service time. They did not repair the original issue and her vehicle still does not work.
This review was collected via phone interview by Customer Research Inc.

AV
Aubrey V.
Harper Woods, MI
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2018
They do a good job
I would recommend people to take day vehicles to Auto City s a new good job they guarantee it they honor the warranty they work with you help you save money they help me save a lot of money and wait time is now you can use every dime they tell you exactly what you need fix and no scam

RK
R K.
Warren, MI
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2018
Tries hard to work w u
Mike works hard to give u good service

TM
Tamika M.
Mount Clemens, MI
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/01/2018
Friendly
Ive been coming here on and off for a couple of years for an oil change every time i came the staff was very friendly helpful and quick back in october of 2016 i got approved for some work on my ball joints which was a blessing because i didnt have the money to do it at the time the financing was right on time they took really good care of me and my car as a matter of fact im going today to get an oil change as i will not go anywhere else for one from this point on i recommend this place for all your car repair needs

KT
Kenneth T.
Detroit, MI
Ford Explorer
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/29/2017 Category: Service
Kenneth said he went to get a tire done. The service could've been a little faster.
This review was collected via phone interview by Customer Research Inc.

TH
Tonya H.
New Baltimore, MI
Chrysler 300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/22/2017 Category: Service
Tonya said the staff did a great job.
This review was collected via phone interview by Customer Research Inc.

JF
James F.
Eastpointe, MI
GMC Yukon
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/18/2017 Category: Service
James said the business took 12 hours to repair a brake line when it should have been done in a couple of hours.
This review was collected via phone interview by Customer Research Inc.

EH
Evelyn H.
Roseville, MI
Chrysler 300
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/15/2017 Category: Service
Evelyn said her vehicle sat at this business for over 6 hours to get an alignment. When she drove it her vehicle was still pulling to the right. She called them the next morning saying her vehicle was still pulling to the right and they told her to bring it back in. She took her vehicle back and they told her it would be a 3 hour wait to get her vehicle in. The staff told her they would call her when it was her turn to get her vehicle in. They never called her back. She would not recommend them.
This review was collected via phone interview by Customer Research Inc.

AG
Arthur G.
Roseville, MI
Chevrolet Silverado 1500
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/14/2017 Category: Service
Arthur said the staff did a wonderful job.
This review was collected via phone interview by Customer Research Inc.

LH
Laura H.
Eastpointe, MI
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2017 Category: Service
Laura said the business did a great job.
This review was collected via phone interview by Customer Research Inc.
Frank A. from City Automotive Firestone responded on 01/02/2018

thank you ms laura 


DL
David L.
Roseville, MI
Chrysler 300
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/08/2017 Category: Service
David said he went to get a clunking noise checked. He took it there 3 or 4 times and it still was not fixed.
This review was collected via phone interview by Customer Research Inc.

BJ
Brenda J.
Warren, MI
Ford Freestyle
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2017 Category: Service
Brenda said this business was great. They were nice and went over everything that what was wrong with her vehicle.
This review was collected via phone interview by Customer Research Inc.

KN
Kira N.
Detroit, MI
Acura MDX
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/05/2017 Category: Service
Kira said the service took longer than expected.
This review was collected via phone interview by Customer Research Inc.

SJ
Steve J.
Detroit, MI
Chevrolet S-10
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2017 Category: Service
Steve the service was convenient.
This review was collected via phone interview by Customer Research Inc.

KC
Kerry C.
Detroit, MI
Mercury Marauder
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/28/2017 Category: Service
Kerry said his vehicle was no better than it was when he took it to the business. It was worse. The arm adjustments were still not aligned.
This review was collected via phone interview by Customer Research Inc.