Overview

Overall Rating 4.36/5Overall Rating 4.36/5Overall Rating 4.36/5Overall Rating 4.36/5rating 4.36

255 Reviews

89% Would Recommend
Latest Review 7 days ago

Reviews


LH
Laura H.
Eastpointe, MI
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2017 Category: Service
Laura said the business did a great job.
This review was collected via phone interview by Customer Research Inc.
Frank A. from City Automotive Firestone responded on 01/02/2018

thank you ms laura 


DL
David L.
Roseville, MI
Chrysler 300
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/08/2017 Category: Service
David said he went to get a clunking noise checked. He took it there 3 or 4 times and it still was not fixed.
This review was collected via phone interview by Customer Research Inc.

BJ
Brenda J.
Warren, MI
Ford Freestyle
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2017 Category: Service
Brenda said this business was great. They were nice and went over everything that what was wrong with her vehicle.
This review was collected via phone interview by Customer Research Inc.

KN
Kira N.
Detroit, MI
Acura MDX
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/05/2017 Category: Service
Kira said the service took longer than expected.
This review was collected via phone interview by Customer Research Inc.

SJ
Steve J.
Detroit, MI
Chevrolet S-10
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2017 Category: Service
Steve the service was convenient.
This review was collected via phone interview by Customer Research Inc.

KC
Kerry C.
Detroit, MI
Mercury Marauder
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/28/2017 Category: Service
Kerry said his vehicle was no better than it was when he took it to the business. It was worse. The arm adjustments were still not aligned.
This review was collected via phone interview by Customer Research Inc.

NP
napoleon p.
Detroit, MI
Chrysler Town & Country
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2017
Great customer service an very great service
I have never been to an auto shop that has great service like this one Mike is very knowledgeable and also the workers im sending my step daughter thereTiffiny Richardson to get her heater Thanks Sgt Parker MIVDF.

HJ
Hollen J.
Detroit, MI
Chrysler Sebring
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2017 Category: Service
Spoke with Lindel. He said this business did a great job.
This review was collected via phone interview by Customer Research Inc.

BP
Brian P.
Roseville, MI
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2017
Michael at the front counter is extremely personable . You get the feeling he truly
The problem wasn't fixed the 1st time but was not the shops fault they promptly work on it to get it fixed and get it fixed right. The overall experience was excellent

KE
Kimberly E.
Eastpointe, MI
Jeep Commander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2017 Category: Service
Kimberly said they did a good job.
This review was collected via phone interview by Customer Research Inc.

CS
Christy S.
Center Line, MI
Chrysler Town & Country
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2017 Category: Service
Christy said she was very happy with her service. She felt she was taken care of.
This review was collected via phone interview by Customer Research Inc.

BA
Betsy A.
Detroit, MI
Kia Soul
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2017 Category: Service
Betsy said Mike was professional, knowledgeable and quick. She liked the payment options and will be back.
This review was collected via phone interview by Customer Research Inc.

LJ
Leanna J.
Eastpointe, MI
Dodge Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2017 Category: Service
Leanna said she has good service at this business. They are very helpful and informative. The staff is very pleasant and nice.
This review was collected via phone interview by Customer Research Inc.

SS
Samiyah S.
Eastpointe, MI
Saturn Outlook
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2017 Category: Service
Samiyah said this business provided good service and it was done in the same day.
This review was collected via phone interview by Customer Research Inc.

AD
Anthony D.
Eastpointe, MI
Toyota Celica
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2017 Category: Service
Anthony said this business provided pretty good service.
This review was collected via phone interview by Customer Research Inc.

OE
Otis E.
Detroit, MI
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2017 Category: Service
Otis said this business did a good job.
This review was collected via phone interview by Customer Research Inc.

BE
Brian E.
Eastpointe, MI
Jeep Liberty
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2017 Category: Service
Brian said he had a good experience with this business.
This review was collected via phone interview by Customer Research Inc.

DW
Darren W.
Eastpointe, MI
GMC Sierra 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2017 Category: Service
Darren said this business does good work.
This review was collected via phone interview by Customer Research Inc.

JG
Jacqueline G.
Detroit, MI
Cadillac DTS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2017 Category: Service
Jacqueline said she has been visiting this business for a long time. They do a good a good job and she never has any problems. She appreciated Mike and Frank. They gave her a great deal.
This review was collected via phone interview by Customer Research Inc.

CA
Carter A.
Eastpointe, MI
Chevrolet TrailBlazer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2017 Category: Service
Carter said that the service was excellent and they were friendly. They were kind and they got the job done.
This review was collected via phone interview by Customer Research Inc.