Overview

Overall Rating 4.34/5Overall Rating 4.34/5Overall Rating 4.34/5Overall Rating 4.34/5rating 4.34

237 Reviews

89% Would Recommend
Latest Review 4 days ago

Reviews


SM
Sharonda M.
Eastpointe, MI
Chrysler Pacifica
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2017 Category: Service
Sharonda said the service is always great at the business. Her vehicle is running like new, and she has recommended them to others.
This review was collected via phone interview by Customer Research Inc.

MB
Maya B.
Eastpointe, MI
Jeep Liberty
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/12/2017 Category: Service
Maya said it was pretty good service and it was easy. She was in and out. She didn't like the fact that she couldn't go to work for 2 days because they were working on the vehicle.
This review was collected via phone interview by Customer Research Inc.

KG
Keyon G.
Eastpointe, MI
Chevrolet Impala
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2017 Category: Service
Keyon said this business had consistent work and the right amount of time. He really liked the staff, especially Mike.
This review was collected via phone interview by Customer Research Inc.

TG
Tanisha G.
Detroit, MI
Chrysler 300
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/08/2017 Category: Service
Tanisha said this business was supposed to check everything on her vehicle, but failed to advise her that it needed oil.
This review was collected via phone interview by Customer Research Inc.

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India H.
Detroit, MI
Dodge Avenger
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2017 Category: Service
India said this business is friendly, honest and they make their customers feel comfortable.
This review was collected via phone interview by Customer Research Inc.

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Angela H.
Eastpointe, MI
Chevrolet Equinox
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/08/2017 Category: Service
Angela said she was not very happy with the service because this business kept her vehicle for 14 days. For 3 of the days she was given the run around. During two of those 3 days, she didn't like the way she was talked to. She spent $2,500 and was told this facility could give her a loaner vehicle. When she dropped her vehicle off, she was told they did not have a loaner but she could use a rental. She was not happy with the way the employees played on their words of loaner vehicle and rental. At this time, she would not recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

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Cynthia G.
Detroit, MI
Chrysler Aspen
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2017 Category: Service
Cynthia said this business didn't make her wait long even after arriving at the last minute. They did a good job.
This review was collected via phone interview by Customer Research Inc.

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Tamika H.
Roseville, MI
Chrysler Sebring
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/30/2017 Category: Service
Tamika said this business couldn't bill her warranty and that was the only way she could get her vehicle back. She said they could have done it but they refused to. She will always recommend this business because they do good work.
This review was collected via phone interview by Customer Research Inc.

RM
Randall M.
Highland Park, MI
Pontiac Grand Am
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2017 Category: Service
Randall said every time he goes to this business, the employees provide excellent customer service. He never has to worry about his vehicle when he brings it in and they do everything right. They finished the service when they said they would. He loves going in for service. They talked to him and let him watch them work on his vehicle.
This review was collected via phone interview by Customer Research Inc.

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Brittany S.
Detroit, MI
Ford Explorer
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/30/2017 Category: Service
Brittany said this business completed work she did not agree upon.
This review was collected via phone interview by Customer Research Inc.

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Matthew S.
Eastpointe, MI
Ford Explorer
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2017 Category: Service
Matthew said this business did everything they were supposed to do and the vehicle is doing much better. He hasn't had any problems with them and he hasn't had to bring the vehicle back.
This review was collected via phone interview by Customer Research Inc.

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Dewayne W.
Detroit, MI
Chevrolet Tahoe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2017 Category: Service
Dewayne said this business did good work.
This review was collected via phone interview by Customer Research Inc.

TC
Tanisha C.
Eastpointe, MI
Pontiac Grand Prix
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2017 Category: Service
Tanisha said this business has good customer service. She said they fixed her vehicle and she was very pleased. They are a very good place.
This review was collected via phone interview by Customer Research Inc.

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Ramone T.
Detroit, MI
Ford Crown Victoria
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2017 Category: Service
Ramone said this business went above and beyond. They made sure everything was good.
This review was collected via phone interview by Customer Research Inc.

DW
Donald W.
Flint, MI
Chevrolet Pickup
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/28/2017 Category: Service
Donald said they did a good job.
This review was collected via phone interview by Customer Research Inc.

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Jamilia L.
Detroit, MI
Dodge Stratus
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/28/2017 Category: Service
Jamilia said she was told her vehicle would be ready by noon the next day. She arrived 10 minutes earlier than the promised time. The technicians were not working on her vehicle nor was it ready. She and another customer whom also was told to be there at noon sat in the waiting area until 4:00 pm. There were several vehicles coming, being serviced and leaving while they waited. It was not until Frank showed up that the vehicles got done and they were released. She would like to thank Frank, otherwise they would have had to continue to wait. She was having her brake line repaired. The average cost of the repair in the area is less than $200. She may have been overcharged at the rate of $400. The technicians have bad customer service skills. If the vehicle is not going to be delivered on time, they should contact the customer and let them know so other arrangements can be made. She was 2 hours late getting to work.
This review was collected via phone interview by Customer Research Inc.

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James S.
Warren, MI
Dodge Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2017 Category: Service
James said this business does good work. They double checked everything to make sure it was good. They showed him what wrong with his vehicle and they gave him options to pay.
This review was collected via phone interview by Customer Research Inc.

LM
Laura M.
Eastpointe, MI
Dodge Caliber
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/21/2017 Category: Service
Laura said this business is very busy, they are also really nice and they have good prices.
This review was collected via phone interview by Customer Research Inc.

MB
Mark B.
Roseville, MI
Mercury Villager
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/11/2017 Category: Service
Mark said this business did try to work with him on the price, and they were able to reduce it from $1400 to $800. The repair was still more than he would have liked to pay. Other than that, everything was good.
This review was collected via phone interview by Customer Research Inc.

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Sequoia J.
Detroit, MI
Ford Expedition
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/11/2017 Category: Service
Sequoia said she had to take her vehicle back to the business for the third time because of front end work.
This review was collected via phone interview by Customer Research Inc.