Overview

Overall Rating 4.35/5Overall Rating 4.35/5Overall Rating 4.35/5Overall Rating 4.35/5rating 4.35

240 Reviews

90% Would Recommend
Latest Review 4 days ago

Reviews


LM
Laura M.
Eastpointe, MI
Dodge Caliber
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/21/2017 Category: Service
Laura said this business is very busy, they are also really nice and they have good prices.
This review was collected via phone interview by Customer Research Inc.

MB
Mark B.
Roseville, MI
Mercury Villager
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/11/2017 Category: Service
Mark said this business did try to work with him on the price, and they were able to reduce it from $1400 to $800. The repair was still more than he would have liked to pay. Other than that, everything was good.
This review was collected via phone interview by Customer Research Inc.

SJ
Sequoia J.
Detroit, MI
Ford Expedition
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/11/2017 Category: Service
Sequoia said she had to take her vehicle back to the business for the third time because of front end work.
This review was collected via phone interview by Customer Research Inc.

TH
Troy H.
Eastpointe, MI
Saturn Vue
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/11/2017 Category: Service
Troy said the price was a little expensive and it took a while for them to diagnosis his vehicle, but he gives kudos to the front desk staff. They provide great customer service and they are great people.
This review was collected via phone interview by Customer Research Inc.

MB
Michael B.
Saint Clair Shores, MI
Chevrolet Malibu
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2017 Category: Service
Michael said they were straight to the point.
This review was collected via phone interview by Customer Research Inc.

JL
Jequitta L.
Eastpointe, MI
Chrysler 300
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2017 Category: Service
Jequitta said they provided her with good customer service. The work was completed in a reasonable amount of time. They did not overcharge her.
This review was collected via phone interview by Customer Research Inc.

TB
Tiffany B.
Eastpointe, MI
Lincoln MKZ
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/05/2017 Category: Service
Tiffany said she recommends this business and they are working with her to make her vehicle a lot better.
This review was collected via phone interview by Customer Research Inc.

DD
Djidbial D.
Eastpointe, MI
Toyota Sienna
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2017 Category: Service
Djidbial said the service was good and nice. They were professional.
This review was collected via phone interview by Customer Research Inc.

DB
Dale B.
Eastpointe, MI
Ford Taurus
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2017 Category: Service
Dale said this business did a real good job for him. He appreciates the business finding a vehicle for his friend.
This review was collected via phone interview by Customer Research Inc.

GE
Genevieve E.
Detroit, MI
Jeep Liberty
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/20/2017 Category: Service
Genevieve said this facility was great.
This review was collected via phone interview by Customer Research Inc.

DD
DAVID D.
Eastpointe, MI
Saturn SL2
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/19/2017
work is never complete when promised
...

SL
Starlita L.
Detroit, MI
Chevrolet Traverse
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/17/2017 Category: Service
Starlita said this business did not complete the service on her vehicle the first time she took it in and she has to wait for it to be serviced again.
This review was collected via phone interview by Customer Research Inc.

IM
Ieisha M.
Detroit, MI
Chevrolet Monte Carlo
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2017 Category: Service
Ieisha said Mike gave her respect and took care of her. She did not have any problems.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive - Firestone responded on 03/17/2017

Thank you Ieisha for your business and I am happy to hear that Mike took good care of you !


RS
Rashonda S.
Detroit, MI
Chevrolet HHR
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2017 Category: Service
Rashonda said there was a delay with the vehicle and it took longer than promised. She said it all worked out.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive - Firestone responded on 03/17/2017

Rashonda I am so sorry that it took longer than expected, but I'm glad everything worked out and thank you so much for your business.


CM
Chastity M.
Eastpointe, MI
Kia Sedona
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2017 Category: Service
Chastity said this business did an awesome job. They went above and beyond.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive - Firestone responded on 02/27/2017

Thank you Chastity, I'm so glad we were able to help.  Thank for the great review and most of all for you business.


LS
Larry S.
Detroit, MI
Ford Pickup
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Overall Rating 1/5rating 1rating 1rating 1rating 1
02/08/2017 Category: Service
Larry said he went to the business to have pads put on and the business would not do this without charging him for brake rotors. He wanted the back brakes adjusted and they wanted to charge him $35 for an inspection.
This review was collected via phone interview by Customer Research Inc.

BL
Brian L.
Eastpointe, MI
Chevrolet Impala
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2017 Category: Service
Brian said he likes the business a lot. He has used them in the past. They are very fair. He's sure they'll see them in the future.
This review was collected via phone interview by Customer Research Inc.

DO
Danyelle O.
Warren, MI
Pontiac Grand Prix
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2017 Category: Service
Danyelle said the business catered to her needs and provided her with options. The service was done on time and her family have been long time customers.
This review was collected via phone interview by Customer Research Inc.

HD
Heather D.
Clinton Township, MI
Chevrolet Impala
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Overall Rating 1/5rating 1rating 1rating 1rating 1
02/04/2017 Category: Service
Heather said the 36 month financial plan she asked for turned into a 12 month plan and she did not appreciate that. She did not notice this until after she left the business. She contacted Betsy and she was not able to help her. The employee who helped her, Mike, was nice but his hands were tied. She stated she felt they ripped off and she will never go to this business again.
This review was collected via phone interview by Customer Research Inc.

CC
Curtis C.
Detroit, MI
Chevrolet Equinox
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/04/2017 Category: Service
Curtis said this business took him in quickly.
This review was collected via phone interview by Customer Research Inc.