Overview

Overall Rating 4.34/5Overall Rating 4.34/5Overall Rating 4.34/5Overall Rating 4.34/5rating 4.34

237 Reviews

89% Would Recommend
Latest Review 3 days ago

Reviews


BS
BEVERLY S.
Detroit, MI
Ford Taurus
Check 20x19 Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/29/2016
Horrible
Mike at the service desk is unprofessional dishonest . However, the mechanic was awesome..I am going to reach out to the owner because I spent thousands of dollars and the problem has not been addressesd.

CW
Chris W.
Warren, MI
Chrysler 200
Check 20x19 Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/15/2016 Category: Service
Chris said the wait time at this business was kind of long.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive - Firestone responded on 01/05/2017

Sorry for the wait Chris hopefully next time it wont be so long... Happy New Year !


TP
Timothy P.
Detroit, MI
Dodge Charger
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2016 Category: Service
Timothy said he took his vehicle in for service and it was done in a timely manner. They called and updated him but after he got his vehicle home, he started having problems with his check engine lights. When he stops at a red light or a stop sign, his vehicle cuts off and it shuts down.
This review was collected via phone interview by Customer Research Inc.

FS
Felicia S.
Roseville, MI
Dodge Stratus
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2016 Category: Service
Spoke with Carlos. He said the business does good work. Also, he mentioned they do complicated work that others are scared to do.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive - Firestone responded on 11/15/2016

Thank you so much Carlos for the business and the great review.  I am glad we were able to help.


RS
Rubena S.
Dallas, TX
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2016
ms pat
Ms pat !!!I SWARE SHE IS THE BEST,I WENT IN BLIND AND CAME OUT SEEING ,SHE VERY PATIENT,AND GONE MAKE SURE YOU GET YOUR MONEY WORTH,GO SEE MS PAT FORREAL. #FACTS YOU WILL NOT REGRET IT.#PROMISE. .

VJ
Vanessa J.
Warren, MI
Ford Taurus
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2016 Category: Service
Vanessa said the customer service was very good. The business treats their customers with respect.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive - Firestone responded on 11/11/2016

Thank you Vanessa for the review but mostly for your business it is greatly appreciated!!!


BH
Barney H.
Harper Woods, MI
Saturn SL1
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2016 Category: Service
Barney said his vehicle is repaired. They did a good job.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive - Firestone responded on 11/11/2016

Thank you so much for your business and the great review.


DD
DAVID D.
Eastpointe, MI
Saturn SL1
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/05/2016
close to home
mm
Aimee W. from City Automotive - Firestone responded on 11/07/2016

Thank you so much for the business David and for the review!


MH
Michael H.
Detroit, MI
Jeep Cherokee
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/02/2016 Category: Service
Michael said the service was okay.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive - Firestone responded on 11/07/2016

Thank you Michael for your business and for the review!

Aimee W. from City Automotive - Firestone responded on 11/07/2016

Thank you Michael for your business, we do really appreciate it.  Also for the review, next time it will better than okay !!!


KL
KENNETH L.
Warren, MI
Chevrolet Aveo
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/27/2016
Overall good
Overall it was pretty good but I'm going to have to go back Monday because they forgot to put my window crank back on.
Aimee W. from City Automotive - Firestone responded on 10/28/2016

Hi Kenneth, thank you so much for your business and I am sorry to hear about the window.  Bring your car back up as soon as you can so we can take care of that!  Thank you again.


DE
Delmas E.
Eastpointe, MI
Chevrolet Malibu
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2016 Category: Service
Delmas said he received great customer service, they delivered it with great satisfaction and it was done for a reasonable price.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive - Firestone responded on 10/24/2016

I am so glad we were able to give you good service, thank you so much for the great review bust most of all for your business.


LB
Larry B.
Detroit, MI
Chevrolet Colorado
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2016 Category: Service
Larry said he likes the business because they provide excellent customer service. They treat customers right and they do really good work. If customers need service work performed, they should go to this business.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive - Firestone responded on 10/20/2016

Thank you so much Larry mostly for your business and also for the great review, it so appreciated!!!


JV
Joshua V.
Eastpoint, MI
Chevrolet Pickup
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2016 Category: Service
Joshua said the business got the work done and he had no problems with them.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive - Firestone responded on 10/24/2016

Thank you so much Joshua for your business and the review!


PW
PHILLIP W.
Detroit, MI
Chevrolet Caprice
Check 20x19 Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/16/2016
Gave me my car back but car turned off on me tried recommending fuel injectors but fuel injectors don't get clogged then unclogged
Bad

JS
James S.
Warren, MI
Chrysler Sebring
Check 20x19 Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/12/2016 Category: Service
James said they were thorough and that was awesome. He stated he did not think he needed as many repairs as they suggested.
This review was collected via phone interview by Customer Research Inc.

AG
Annie G.
Warren, MI
Chrysler Sebring
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/12/2016 Category: Service
Annie said she would recommend this business.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive - Firestone responded on 10/18/2016

Thank you Annie mostly for your business and the good review!


SV
Shaun V.
Saint Clair Shores, MI
Chevrolet Silverado
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2016 Category: Service
Shaun said they are quick and easy. Mike and the rest of the staff are very nice. They provide all around good service. He is having a new motor put in and he was informed that he will be receiving a free oil change.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive - Firestone responded on 10/18/2016

Thank you so much for the great review and mostly for your business.   It is very much appreciated.


WC
Willie C.
Detroit, MI
Ford Windstar
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/10/2016 Category: Service
Willie said the business provides good service.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive - Firestone responded on 10/12/2016

Thank you Willie for your business and for the review.  We appreciate it and glad we could help.


AM
Andrea M.
Detroit, MI
Chevrolet Malibu
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2016 Category: Service
Andrea said the business was very helpful in getting her vehicle there and back to her in one day.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive - Firestone responded on 10/11/2016

Thank you Andrea mostly for your business and also the review.  We appreciated it.


DG
Dandee G.
Eastpointe, MI
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/01/2016
Auto city car car,
Wrong place, wrong time....