Overview

Overall Rating 4.36/5Overall Rating 4.36/5Overall Rating 4.36/5Overall Rating 4.36/5rating 4.36

267 Reviews

90% Would Recommend
Latest Review 13 days ago

Reviews


DE
Delmas E.
Eastpointe, MI
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2016 Category: Service
Delmas said he received great customer service, they delivered it with great satisfaction and it was done for a reasonable price.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive Firestone responded on 10/24/2016

I am so glad we were able to give you good service, thank you so much for the great review bust most of all for your business.


LB
Larry B.
Detroit, MI
Chevrolet Colorado
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2016 Category: Service
Larry said he likes the business because they provide excellent customer service. They treat customers right and they do really good work. If customers need service work performed, they should go to this business.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive Firestone responded on 10/20/2016

Thank you so much Larry mostly for your business and also for the great review, it so appreciated!!!


JV
Joshua V.
Eastpoint, MI
Chevrolet Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2016 Category: Service
Joshua said the business got the work done and he had no problems with them.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive Firestone responded on 10/24/2016

Thank you so much Joshua for your business and the review!


PW
PHILLIP W.
Detroit, MI
Chevrolet Caprice
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/16/2016
Gave me my car back but car turned off on me tried recommending fuel injectors but fuel injectors don't get clogged then unclogged
Bad

JS
James S.
Warren, MI
Chrysler Sebring
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/12/2016 Category: Service
James said they were thorough and that was awesome. He stated he did not think he needed as many repairs as they suggested.
This review was collected via phone interview by Customer Research Inc.

AG
Annie G.
Warren, MI
Chrysler Sebring
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/12/2016 Category: Service
Annie said she would recommend this business.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive Firestone responded on 10/18/2016

Thank you Annie mostly for your business and the good review!


SV
Shaun V.
Saint Clair Shores, MI
Chevrolet Silverado
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2016 Category: Service
Shaun said they are quick and easy. Mike and the rest of the staff are very nice. They provide all around good service. He is having a new motor put in and he was informed that he will be receiving a free oil change.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive Firestone responded on 10/18/2016

Thank you so much for the great review and mostly for your business.   It is very much appreciated.


WC
Willie C.
Detroit, MI
Ford Windstar
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/10/2016 Category: Service
Willie said the business provides good service.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive Firestone responded on 10/12/2016

Thank you Willie for your business and for the review.  We appreciate it and glad we could help.


AM
Andrea M.
Detroit, MI
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2016 Category: Service
Andrea said the business was very helpful in getting her vehicle there and back to her in one day.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive Firestone responded on 10/11/2016

Thank you Andrea mostly for your business and also the review.  We appreciated it.


DG
Dandee G.
Eastpointe, MI
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/01/2016
Auto city car car,
Wrong place, wrong time....

KL
Ka L.
Warren, MI
Acura 3.2TL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2016 Category: Service
Ka said this business did a pretty good job when they worked on his vehicle. They gave him a time that the work was expected to be done and it was done by that time.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive Firestone responded on 09/22/2016

Thank you so much for your business and the for the great review.  I am glad we were able to fix the problem in a timely manner.


BP
Brandon P.
Eastpointe, MI
Chevrolet Impala
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/19/2016 Category: Service
Brandon said he bought a motor there 2 years ago and it went out. He wanted to know why since it was supposed to be 40,000 miles on it at the time of purchase. They didn't replace the motor but instead tried to sell him another one.
This review was collected via phone interview by Customer Research Inc.

LH
Latonya H.
Detroit, MI
Ford Explorer
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/16/2016 Category: Service
Latonya said she took her vehicle to the business because the overdrive light was on and it was stuck in third gear. They put the vehicle on the machine and told her it needed a new transmission. She purchased a used transmission and after they installed it, it was still doing the same thing. She does not understand how it could be stuck in third gear just like the other one was. She paid them $900 and they told her there was nothing else they could do. The service advisor was very inconsiderate and unprofessional.
This review was collected via phone interview by Customer Research Inc.

BD
Brianne D.
Hamtramck, MI
Buick Rendezvous
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2016 Category: Service
Brianne said she asked put a part on her vehicle and they did but the vehicle is not working because she needs a battery.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive Firestone responded on 09/21/2016

Thank you Brianne for your business and the review. 


AW
Andrew W.
Michigan
Pontiac Grand Prix
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2016 Category: Service
Andrew said this business was very knowledgeable about what they were doing. He also noted that they were able to point out some other issues he needed to take care of.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive Firestone responded on 09/21/2016

Thank you Andrew for the business, I am glad we could help, also thank you for the great review.


CC
Clinton C.
Detroit, MI
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2016 Category: Service
Clinton said he has been going to the business for a long time and they do good work.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive Firestone responded on 09/07/2016

Thank you so much for your business and the great review.  It is greatly appreciated !!


AW
Alexis W.
Warren, MI
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/02/2016 Category: Service
Alexis said she has been at customer at this business for four years. The employee, Michael goes above and beyond for her. She stated if customers take their vehicle to this business, it will be in good hands.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive Firestone responded on 09/07/2016

Thank you so much Alexis, your business means so much to us!  Also thank you for such a great review!!


RR
Rome R.
Hazel Park, MI
Ford F550 Super Duty
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/02/2016 Category: Service
Rome said it was good.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive Firestone responded on 09/07/2016

Thank you Rome for the review, and most of all for your business.


TV
Theresa V.
Eastpointe, MI
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2016 Category: Service
Theresa said they did a good job.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive Firestone responded on 08/23/2016

Thank you Theresa for your business, it is greatly appreciated.


AA
Alice A.
Detroit, MI
Kia Optima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2016 Category: Service
Alice said the business provided good customer service.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive Firestone responded on 08/23/2016

Thank you so much Alice for your business, and the good review... glad we could help, we appreciated the opportunity!