Overview

Overall Rating 4.33/5Overall Rating 4.33/5Overall Rating 4.33/5Overall Rating 4.33/5rating 4.33

304 Reviews

88% Would Recommend
Latest Review 4 days ago

Reviews


AK
Avis K.
Eastpointe, MI
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/17/2016 Category: Service
Avis said the business was courteous. They did the service in a timely fashion and charged a reasonable price. They were thorough and they even threw in some things she didn't ask for.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive Firestone responded on 01/05/2017

Thank you Avis we really appreciate the business and the review.


CG
Caprice G.
Detroit, MI
Chrysler PT Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/16/2016 Category: Service
Caprice said she has been doing business with them for a while. Mike did an awesome job.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive Firestone responded on 01/05/2017

Thank you Caprice for the review and most of all for your business.  Happy New Year.


LW
LEE W.
Eastpointe, MI
Ford LTD Crown Victoria
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2016
You are very reasonable with your prices
I will be back to give me the alternator or water pump and a new clip for my front end
Thanks guys keep up the good work
Aimee W. from City Automotive Firestone responded on 01/05/2017

Thank you Lee for your business and the great review.  We will see you soon... Happy New Year !


KH
Kyla H.
Detroit, MI
Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2016 Category: Service
Kyla said they were nice, convenient., and helpful.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive Firestone responded on 01/05/2017

Thank you Kyla for the business and for the review.


JV
Julia V.
Harper Woods, MI
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2016 Category: Service
Julia said the staff at this business took good care of her and her vehicle during her visit.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive Firestone responded on 01/05/2017

Thank you Julia for your business and for the review... Happy New Year.


HH
Heech H.
Detroit, MI
Mercury Grand Marquis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2016 Category: Service
Heech said they did a good job.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive Firestone responded on 01/05/2017

Thank you for the business Mr. Harris and for the review.... Happy New Year!


TP
Timothy P.
Detroit, MI
Dodge Charger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2016 Category: Service
Timothy said he took his vehicle in for service and it was done in a timely manner. They called and updated him but after he got his vehicle home, he started having problems with his check engine lights. When he stops at a red light or a stop sign, his vehicle cuts off and it shuts down.
This review was collected via phone interview by Customer Research Inc.

FS
Felicia S.
Roseville, MI
Dodge Stratus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2016 Category: Service
Spoke with Carlos. He said the business does good work. Also, he mentioned they do complicated work that others are scared to do.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive Firestone responded on 11/15/2016

Thank you so much Carlos for the business and the great review.  I am glad we were able to help.


RS
Rubena S.
Dallas, TX
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2016
ms pat
Ms pat !!!I SWARE SHE IS THE BEST,I WENT IN BLIND AND CAME OUT SEEING ,SHE VERY PATIENT,AND GONE MAKE SURE YOU GET YOUR MONEY WORTH,GO SEE MS PAT FORREAL. #FACTS YOU WILL NOT REGRET IT.#PROMISE. .

VJ
Vanessa J.
Warren, MI
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2016 Category: Service
Vanessa said the customer service was very good. The business treats their customers with respect.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive Firestone responded on 11/11/2016

Thank you Vanessa for the review but mostly for your business it is greatly appreciated!!!


BH
Barney H.
Harper Woods, MI
Saturn SL1
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2016 Category: Service
Barney said his vehicle is repaired. They did a good job.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive Firestone responded on 11/11/2016

Thank you so much for your business and the great review.


DE
Delmas E.
Eastpointe, MI
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2016 Category: Service
Delmas said he received great customer service, they delivered it with great satisfaction and it was done for a reasonable price.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive Firestone responded on 10/24/2016

I am so glad we were able to give you good service, thank you so much for the great review bust most of all for your business.


LB
Larry B.
Detroit, MI
Chevrolet Colorado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2016 Category: Service
Larry said he likes the business because they provide excellent customer service. They treat customers right and they do really good work. If customers need service work performed, they should go to this business.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive Firestone responded on 10/20/2016

Thank you so much Larry mostly for your business and also for the great review, it so appreciated!!!


JV
Joshua V.
Eastpoint, MI
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2016 Category: Service
Joshua said the business got the work done and he had no problems with them.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive Firestone responded on 10/24/2016

Thank you so much Joshua for your business and the review!


SV
Shaun V.
Saint Clair Shores, MI
Chevrolet Silverado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2016 Category: Service
Shaun said they are quick and easy. Mike and the rest of the staff are very nice. They provide all around good service. He is having a new motor put in and he was informed that he will be receiving a free oil change.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive Firestone responded on 10/18/2016

Thank you so much for the great review and mostly for your business.   It is very much appreciated.


AM
Andrea M.
Detroit, MI
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2016 Category: Service
Andrea said the business was very helpful in getting her vehicle there and back to her in one day.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive Firestone responded on 10/11/2016

Thank you Andrea mostly for your business and also the review.  We appreciated it.


KL
Ka L.
Warren, MI
Acura 3.2TL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2016 Category: Service
Ka said this business did a pretty good job when they worked on his vehicle. They gave him a time that the work was expected to be done and it was done by that time.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive Firestone responded on 09/22/2016

Thank you so much for your business and the for the great review.  I am glad we were able to fix the problem in a timely manner.


BD
Brianne D.
Hamtramck, MI
Buick Rendezvous
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2016 Category: Service
Brianne said she asked put a part on her vehicle and they did but the vehicle is not working because she needs a battery.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive Firestone responded on 09/21/2016

Thank you Brianne for your business and the review. 


AW
Andrew W.
Michigan
Pontiac Grand Prix
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2016 Category: Service
Andrew said this business was very knowledgeable about what they were doing. He also noted that they were able to point out some other issues he needed to take care of.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive Firestone responded on 09/21/2016

Thank you Andrew for the business, I am glad we could help, also thank you for the great review.


CC
Clinton C.
Detroit, MI
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2016 Category: Service
Clinton said he has been going to the business for a long time and they do good work.
This review was collected via phone interview by Customer Research Inc.
Aimee W. from City Automotive Firestone responded on 09/07/2016

Thank you so much for your business and the great review.  It is greatly appreciated !!