Overview

Overall Rating 4.34/5Overall Rating 4.34/5Overall Rating 4.34/5Overall Rating 4.34/5rating 4.34

288 Reviews

89% Would Recommend
Latest Review 7 days ago

Reviews


AC
Angela C.
Warren, MI
Chrysler 200
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Angela said the service was fast and she didn't have a long wait time. The technician was very professional and knowledgeable.
This review was collected via phone interview by Customer Research Inc.

PR
Preston R.
Harper Woods, MI
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2018 Category: Service
Preston said they were prompt and they took care of business. His tire is working great.
This review was collected via phone interview by Customer Research Inc.

AA
amanda a.
Warren, MI
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018
Best customer service around!
Every time I go in for service on my car, I feel like family. Mike and the other guys always know how to make you feel secure with the work they're doing.
Even though the wait time is sometimes a long one, I don't mind because the service is always wonderful. They even have a "taxi" service where they will drive you home and pick you up when your vehicle is ready. This absolutely blew my mind.

Mike is my favorite person to do business with. He is always kind and straight forward, and he always makes you feel welcome. I could take my truck to many different places, but I am and will be a loyal City Automotive customer for as long as Mike is there.
10/10 I would, have, and will continue to recommend people do business here.

RM
Robin M.
Saint Clair Shores, MI
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Robin said the service was good.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Roseville, MI
Ford Edge
Verified Customer
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11/08/2018
Reasonable & Honest
Your workers Mike & Frank makes you feel like family warm inviting and honest works with you on prices also if you don’t have all money to get your vehicle repaired they will get you financed for easy and comfortable payments

LJ
Leanna J.
Eastpointe, MI
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Leanna said that the place was very nice, did not overcharge her and she likes the people who work there.
This review was collected via phone interview by Customer Research Inc.

RT
Robert T.
New Baltimore, MI
Chrysler 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Robert said he liked their overall courtesy and respect. He had gone to this business for a battery. The mechanics went above and beyond and checked his vehicle thoroughly. They found a few serious issues that could have been very dangerous. He appreciates what they did.
This review was collected via phone interview by Customer Research Inc.

BT
Brenda T.
Detroit, MI
Dodge Avenger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Spoke with Susan. She said that she recommends this business for service.
This review was collected via phone interview by Customer Research Inc.

MM
Michael M.
Eastpointe, MI
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Spoke to Michael. He said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

TI
todd i.
Detroit, MI
Chrysler 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018
Todd
They do great work love it will come back when I need work done. I will come back when it is time for oil changed.

RJ
Ricky J.
Detroit, MI
Kia Sedona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018 Category: Service
Ricky said he said that he is very satisfied with the business.
This review was collected via phone interview by Customer Research Inc.

AM
Alisa M.
Eastpointe, MI
Cadillac ATS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2018 Category: Service
Alisa said she was satisfied with this business.
This review was collected via phone interview by Customer Research Inc.

SW
Suzette W.
Eastpointe, MI
Ford Expedition
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018 Category: Service
Suzette said the business completed what she wanted done with no problems.
This review was collected via phone interview by Customer Research Inc.

KW
Kelly W.
Eastpointe, MI
Chevrolet TrailBlazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Kelly said the customer service at the business was very nice, polite and friendly.
This review was collected via phone interview by Customer Research Inc.

JC
John C.
Warren, MI
Mercury Sable
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
John said the guys did a great job. The employee drove his vehicle back for him. The price was reasonable. They did good work so he didn't mind paying for it.
This review was collected via phone interview by Customer Research Inc.

AS
Andrew S.
Detroit, MI
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09/08/2018
Superlative end-to-end care!
I can only say I haven't had this level of customer satisfaction in a very long time. From the moment I walked in the door until I left, I felt very much a valued customer. My initial purpose for coming was to get a set of tires (which I did), but I had them do more extensive work as the vehicle needed it and there were very accurate and specific about the needs of the car. I didn't think this level of service still existed.

I would highly recommend this garage to anybody in need.

MW
Monique W.
Eastpointe, MI
Saab 9-5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Monique said Mike the mechanic was very nice, quick, and provided prompt and very professional service.
This review was collected via phone interview by Customer Research Inc.

CH
Carl H.
Eastpointe, MI
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Carl said the employees were nice. They provided good service. He felt they overcharged him on his service. He had no problem with the completed work.
This review was collected via phone interview by Customer Research Inc.

VH
Vincent H.
Detroit, MI
Pontiac Grand Am
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Vincent said the business was real friendly, knowledgeable and their price was reasonable.
This review was collected via phone interview by Customer Research Inc.

LB
Lemair B.
Eastpointe, MI
Pontiac Bonneville
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018 Category: Service
Lemair said it was a good experience at this business. The staff was quick and didn't charge too much. It got done in less than 2 hours.
This review was collected via phone interview by Customer Research Inc.