Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

512 Reviews

99% Would Recommend
Latest Review 7 days ago

Reviews


SB
Shirley B.
Reading, PA
Oldsmobile Cutlass
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Shirley said she is happy with the overall experience. They are very courteous and never give her a hard time.
This review was collected via phone interview by Customer Research Inc.

AN
Andy N.
Temple, PA
Ford Fusion
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/17/2018 Category: Service
Andy said he was really happy with everything the business did.
This review was collected via phone interview by Customer Research Inc.

CM
Cynthia M.
Reading, PA
Hyundai Accent
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/17/2018 Category: Service
Cynthia said everything with her experience and the work that was done was fine. This business has gone out of their way to help her husband and they do so much for her and her family. They do honest and efficient work. The staff overall provide great conversation, communication, and patience. They were able to split the bill between her and her husband, which she appreciated. The service was done in a great amount of time, and her call was returned quicker than expected. They checked her vehicle and let her know everything that was wrong with it, including telling her what did not to be fixed or replaced any time soon and what would need to be worked on in the upcoming future. That was really important to her, it makes her feel like she doesn't have to worry. After dropping off her vehicle, a staff member called her back to tell her the situation with the vehicle. However, after they told her the price, she approved it and she had to get back to work and get off the phone. The staff member started being disrespectful towards her, as if she was being rude even though she just didn't have a lot of time to talk on the phone. She felt very uncomfortable and took the liberty of apologizing when it should have been him apologizing to her for being rude. She went above and beyond to clear the embarrassment from the situation and the staff member did not apologize for his rudeness. That interaction will not stop her from being a customer, their work outshines that and she wasn't too offended.
This review was collected via phone interview by Customer Research Inc.

CH
Carol H.
Reading, PA
Chevrolet Cruze
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2018 Category: Service
Carol said the service was good.
This review was collected via phone interview by Customer Research Inc.

AD
Alex D.
Bernville, PA
Chevrolet Silverado 1500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
Alex said the people are really nice. They do a good job. He has gone there twice, and they've never let him down.
This review was collected via phone interview by Customer Research Inc.

JR
Jonathan R.
Fleetwood, PA
Subaru Outback
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2018 Category: Service
Jonathan said the prices were straight forward and the work was on time. He couldn't ask for better.
This review was collected via phone interview by Customer Research Inc.

CW
Catherine W.
Temple, PA
Dodge Avenger
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2018 Category: Service
Catherine said the service was wonderful.
This review was collected via phone interview by Customer Research Inc.

JS
John S.
Temple, PA
Jeep Grand Cherokee
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018 Category: Service
John said the staff did a very good job.
This review was collected via phone interview by Customer Research Inc.

FP
Frances P.
Reading, PA
Jeep Patriot
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018
Excelent service
Excelent service , most definetly will be recommending to othets.

BS
Barry S.
Reading, PA
Chevrolet S-10
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/20/2018 Category: Service
Barry said the employees were friendly. They were courteous. They provided good service. However, they were unable to completely repair his vehicle's issue.
This review was collected via phone interview by Customer Research Inc.

KJ
Kimberly J.
Pennsylvania
Acura TL
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2018 Category: Service
Kimberly said the staff did a good job, at a reasonable price. She is still waiting for Alex to call her back though.
This review was collected via phone interview by Customer Research Inc.

RL
Ralph L.
Reading, PA
Buick LaCrosse
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2018 Category: Service
Ralph said the staff gets things done quickly.
This review was collected via phone interview by Customer Research Inc.

SV
Sonya V.
Fleetwood, PA
Chrysler Town & Country
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2018 Category: Service
Sonya said this business was wonderful. They were comprehensive and explained everything,. They had her vehicle back in a timely manner. They did trust worthy work.
This review was collected via phone interview by Customer Research Inc.

JW
John W.
Reading, PA
Nissan Versa
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/03/2018
5star
Another good experience

SL
Shawn L.
Reading, PA
Nissan Altima
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2018
Always a great experience
Always outstanding service. I always have confidence in the work that goes into my vehicle. I'm happy to go and happier when I leave.

DH
David H.
Reading, PA
Chevrolet Cobalt
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/01/2018
The service the tech
I have been going to this garage for over 4 years I have never before had the great service that I get from auto pro the service writer is polite and gets you in as soon as possible they are very fair and make sure your vehicle best the best the prices are very fair and the work is warranty I have never had to take my vehicle back after I had my car there so anyone who needs there vehicle worked on go to auto pro you will not be sorry

JW
John W.
Reading, PA
Chevrolet Malibu
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/31/2018
Another great visit
With great customer service, fair pricing, good people and a comfortable lobby it’s a place where I’ll continue to bring my vehicles. I would highly recommend bringing your vehicle to them no matter the issue you’re having!

DP
David P.
Fleetwood, PA
Ford Focus
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2018
Friendly honest service
The mechanics are friendly, knowledgeable, professional. They provide service at a good price. I feel they are honest about my vehicle and what it needs. That’s important to me.

KN
kamar N.
Reading, PA
Jeep Grand Cherokee
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/26/2018 Category: Service
Spoke with Kamar. He said he has to take his vehicle back tomorrow, because there wasn't enough time for the staff to finish the job, The business wasn't open over the weekend. The staff provided good customer service.
This review was collected via phone interview by Customer Research Inc.

RH
Ricardo H.
Temple, PA
Lexus LX 570
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/25/2018
State inspection
Exceeded my expectations! All was done in a timely manner. Not delays, no "extras ", no surprises. That is why I'm a regular customer!
It's a pleasant experience.

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