Overview

Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79
4.8

( 1373 Reviews )

ReScore Reviews™ (13)

ReScore
Overall Rating 4.3846185/5Overall Rating 4.3846185/5Overall Rating 4.3846185/5Overall Rating 4.3846185/5rating 4.3846185
Original
Overall Rating 2.61538/5Overall Rating 2.61538/5rating 2.61538rating 2.61538rating 2.61538
97% Would Recommend
100% Business Response
Latest Review about 23 hours ago

Reviews


VC
Vicki C.
Tecumseh, OK
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2019 Category: Service
Excellent
These guys are the best, not only do they sell you a good car they take care of you even on short notice.
CHERIDAN O., Service Director from Automax Hyundai of Norman responded on 11/14/2019

Thanks so much for taking your time to post our 5 Star review. We greatly appreciate your business and the awesome compliment to our TEAM. We look forward to seeing you at the next routine service visit. Have a wonderful week. 

Sincerely,
Your Automax Hyundai Service and Parts TEAM

MD
Merrell D.
Norman, OK
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
Fast and efficient personnel.
Branyde kept me aware of what was going on at each stage of the maintenance being performed.
CHERIDAN O., Service Director from Automax Hyundai of Norman responded on 11/12/2019

Thank you very much for taking a few moments of your time to post Brandye's 5 Star review. We greatly appreciate your business and the wonderful compliments to our TEAM. We all work very hard to ensure your satisfaction at each service visit. We look forward to seeing you next time. Have a GREAT week. 

Sincerely,
Your Automax Hyundai Service and Parts TEAM

TR
Tabitha R.
Oklahoma City, OK
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
Honest
Great service. Very honest.
CHERIDAN O., Service Director from Automax Hyundai of Norman responded on 11/12/2019

Thank you very much for taking your time to post Brandye's 5 Star review. We greatly appreciate your business and the wonderful compliment to our TEAM. You are a valued Automax customer. We look forward to seeing you at the next routine service visit. Have a wonderful week.

Sincerely,
Your Automax Hyundai Service and Parts TEAM

BC
Brian C.
Purcell, OK
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
Excellent work!
Great job! Attention to detail!
CHERIDAN O., Service Director from Automax Hyundai of Norman responded on 11/12/2019

Thank you very much for taking your time to post our 5 Star review. Your input is very important to Jordan and the rest of the TEAM! We all work very hard to ensure your satisfaction at each service visit. We look forward to seeing you next time. Have a GREAT week. 

Sincerely,
Your Automax Hyundai Service and Parts TEAM

JB
John B.
Blanchard, OK
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/12/2019 Category: Service
Timely action
I made an appointment to have my oil pressure warning light repaired. My Santa Fe was promptly taken in and diagnosed. Repair was accomplished quickly. It took a little longer than originally expected but I understand the unanticipated events that can happen. Thanks for an overall good experience at your facility.
CHERIDAN O., Service Director from Automax Hyundai of Norman responded on 11/12/2019

Thank you very much for taking your time to post our review. We apologize for whatevever inconvenience you experienced that fell short of a 5 Star rating. We all work very hard to ensure your satisfaction at each service visit. You are a valued Automax customer. We look forward to working with you at the next routine service visit. Have a GREAT week. Stay warm. 

Sincerely,
Your Automax Hyundai Service and Parts TEAM

HA
Hilery A.
Norman, OK
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2019 Category: Service
Excellent
Clean and comfortable waiting area. I was in and out in about an hour! Loved it
CHERIDAN O., Service Director from Automax Hyundai of Norman responded on 11/11/2019

Thank you very much for taking your time to post our 5 Star review. We are so glad you enjoyed your visit with us and greatly appreciate your business. You are a valued Automax customer. We look forward to seeing you next time. Have a wonderful week. Stay warm. Stay safe.

Sincerely,
Your Automax Hyundai Service and Parts TEAM

BB
Brad B.
Oklahoma City, OK
2010 Hyundai Genesis Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2019 Category: Service
Expectations
Paid exactly what I expected and the repair was performed in a very timely manner
CHERIDAN O., Service Director from Automax Hyundai of Norman responded on 11/11/2019

Thank you very much for taking your time to post our 5 Star review. We greatly appreciate your time and business. We look forward to seeing you at the next routine service visit. Have a wonderful week. Stay warm!!!

Sincerely,
Your Automax Hyundai Service and Parts TEAM

DB
Donald B.
Oklahoma City, OK
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019 Category: Service
Engine Knocking
Engine replaced under warranty

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/08/2019 Category: Service
Service
Service,
CHERIDAN O., Service Director from Automax Hyundai of Norman responded on 11/11/2019

Thank you very much for taking your time to post our review. These survey results are a direct reflection on the performance of your service advisor, Jeremy Imes, and Automax directly. We understand the frustration with the needed repairs to your vehicle and certainly hope that you feel we are doing everything on our end to ensure your satisfaction with the repairs needed and your experience with Automax. We will be reaching out to you to verify that your needs are being met while your vehicle is in service. Again, we appreciate your time and consideration in this situation. We sincerely hope you feel that we are providing 5 Star service and feel confident in rescoring us with a 5 Star rating. 

Sincerely,
Your Automax Hyundai Service and Parts TEAM

CC
Carol C.
Blanchard, OK
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019 Category: Service
Service department
The service department is very friendly and professional my Hyundai needed to be left with them so I was given a loaner Hyundai to drive. They called me and said keep car until mine could be fixed I kept it overnight. They answered my questions about Hyundai warranty because I have never owned one. I would take my vehicle back there next time I need service. *****
CHERIDAN O., Service Director from Automax Hyundai of Norman responded on 11/08/2019

Thank you very much for taking your time to post our 5 Star review and for the awesome compliments to our TEAM. We all work very hard to ensure your satisfaction at each service visit. We look forward to seeing you next time. Have a GREAT weekend. 

Sincerely,
Your Automax Hyundai Service and Parts TEAM

Verified Customer
Norman, OK
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2019 Category: Service
Oil change
Fast, friendly service
CHERIDAN O., Service Director from Automax Hyundai of Norman responded on 11/07/2019

Thank you very much for taking a few moments of your time to post our 5 Star review. We greatly appreciate your time and business. We look forward to seeing you at the next routine service visit. Have a wonderful rest of the week. 

Sincerely,
Your Automax Hyundai Service and Parts TEAM

BB
Belinda B.
Norman, OK
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2019 Category: Service
Everyone wants to make sure you are pleased with their work and service.
Fabulous people--fabulous company
CHERIDAN O., Service Director from Automax Hyundai of Norman responded on 11/07/2019

Thank you very much for taking your time to post our 5 Star review and for the Awesome compliment to our TEAM. We all work very hard to ensure your satisfaction at each service visit. Have a wonderful week. We look forward to seeing you next time.

Sincerely,
Your Automax Hyundai Service and Parts TEAM

RJ
Rachel J.
Anadarko, OK
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2019 Category: Service
Service when calling for a appointment they ask when you want to bring it in and time. Upon arrival they are waiting and this is what I call good Customer Service.
Service Department is Awesome.
CHERIDAN O., Service Director from Automax Hyundai of Norman responded on 11/07/2019

Thank you very much for taking your time to post our 5 Star review. We greatly appreciate your continued support and the wonderful compliment to our TEAM. We all work very hard to ensure your time with us is well spent. You are a valued Automax customer. We look forward to seeing you at the next routine service visit. 

Sincerely,
Your Automax Hyundai Service and Parts TEAM

JS
Joseph S.
Norman, OK
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2019 Category: Service
Professional and friendly service
They know their business and do it well in a friendly and efficient manner.
CHERIDAN O., Service Director from Automax Hyundai of Norman responded on 11/07/2019

Thank you very much for taking your time to post our 5 Star review. We greatly appreciate your time and business. You are a valued Automax customer. We look forward to seeing you at the next routine service visit. Have a wonderful week.

Sincerely,
Your Automax Hyundai Service and Parts TEAM

SG
Soncha G.
Cushing, OK
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2019 Category: Service
Amazing
Hyundai automax of Norman is amazing. I always get taken care of.
CHERIDAN O., Service Director from Automax Hyundai of Norman responded on 11/06/2019

Thank you very much for taking your time to post our 5 Star review. We greatly appreciate your business and the wonderful compliment to our TEAM. We look forward to seeing you next time. Have a GREAT week. 

Sincerely,
Your Automax Hyundai Service and Parts TEAM

JG
Jerry G.
Oklahoma City, OK
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2019 Category: Service
Honest staff
We worked on the price, which didn’t take long at all, got a great deal and they made sure I was taken care of and happy. Billy and Sonja were amazing. Will definitely go back for my next car.
CHERIDAN O., Service Director from Automax Hyundai of Norman responded on 11/06/2019

Thank you very much for taking your time to post our 5 Star review. We greatly appreciate your business and wonderful compliments to our staff. We all work hard in sales and in service to ensure your satisfaction at each visit to the dealer. We look forward to seeing you for all your routine maintenance and repair needs. Have a wonderful week. 

Sincerely,
Your Automax Hyundai Service and Parts TEAM

Verified Customer
Norman, OK
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2019 Category: Service
Helpful and fast
We went there with no prior appointment on a Saturday. They took care of everything fast and professionally. The car was only due for maintenance.
CHERIDAN O., Service Director from Automax Hyundai of Norman responded on 11/06/2019

Thank you very much for taking your time to post our 5 Star review and the wonderful compliment to our TEAM. We are grateful for your business and continued support. We look forward to seeing you next time. Have a GREAT week. 

Sincerely,
Your Automax Hyundai Service and Parts TEAM

SL
Steve L.
Yukon, OK
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2019 Category: Service
Service help
Jeremy got right on the problem.. It was taking care of... And Charles Charles always does a good job
CHERIDAN O., Service Director from Automax Hyundai of Norman responded on 11/05/2019

Thanks so much for taking your time to post our 5 Star review. We greatly appreciate your business and the compliment to our TEAM. We all work very hard in sales and service to ensure each visit to the dealership goes well. We look forward to seeing you next time. Have a GREAT week. 

Sincerely,
Your Automax Hyundai Service and Parts TEAM

TH
Tommy H.
OK
2015 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2019 Category: Service
regularly scheduled maintenance
got me in and out in record time at a price that fits my budget. Good job
CHERIDAN O., Service Director from Automax Hyundai of Norman responded on 11/05/2019

Thank you very much for taking a few moments to post our 5 Star review. You are a valued Automax customer. We look forward to seeing you at the next routine service visit. Have a wonderful week. 

Sincerely,
Your Automax Hyundai Service and Parts TEAM

DM
Dj M.
Purcell, OK
2008 Hyundai Entourage
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2019 Category: Service
Excelent service
Fast service
CHERIDAN O., Service Director from Automax Hyundai of Norman responded on 11/05/2019

Thank you very much for taking your time to post our 5 Star review. We greatly appreciate your time and business. We look forward to seeing you next time. Have a GREAT week. 

Sincerely,
Your Automax Hyundai Service and Parts TEAM

Verified Customer
Edmond, OK
2010 Hyundai Genesis Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2019 Category: Service
Excellent Service Department
Love the service department. Very fast oil change.
CHERIDAN O., Service Director from Automax Hyundai of Norman responded on 11/05/2019

Thank you very much for taking a few moments of your time to post our 5 Star review. Your input is very important as we strive to achieve and maintain a 5 Star rating. We look forward to seeing you next time. Have a GREAT week. 

Sincerely,
Your Automax Hyundai Service and Parts TEAM