I have taken my 2006 Xterra to Automotion for most of its history. I still love the way the car feels when I get it back from service. However, I am very disappointed with the record keeping and the reporting on my vehicle's condition. First, there is a statement on my receipt under recommendations that says "OIL STICKER IS OVERDUE BY TIME OR MILES". Really? Automotion put that sticker on last Spring and did not change it in either the Fall 2022 or the Spring 2023 when the car had an oil change. Second: The record created says my car is not being properly maintained, which is untrue. In this vein, the inspection of my car trashed its appearance even though it is in good shape for a 2006 car. Third: I am left with the question: Are you selling these records to Carfax or someone else?

The T. from Automotion responded on 03/27/2023 09:53 AM

Mr. Mcintire I first would like to appologize for the sub par visit you had with us. As you know this is not how we do business. I have already had a talk with all involved. I did try to call you to speak with you about how all these mistakes happened. New employee as well as an updated system we are still getting used to. Please give me a call when you have time so I can reassure you this is not how take care of our customers.

Thank you for the years as our customer and thank you for letting me know of our short comings.

Hope to talk with you soon
Bill

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