AutoNation Hyundai Albany


Overall Rating 4.37/5Overall Rating 4.37/5Overall Rating 4.37/5Overall Rating 4.37/5rating 4.37

154 Reviews

ReScore Reviews™ (8)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.75/5rating 1.75rating 1.75rating 1.75rating 1.75
89% Would Recommend
100% Business Response
Latest Review 2 days ago
Margaret C. on 02/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Love all the people there good service "
I will be back love the service
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 02/16/2018
Service Type: Maintenance
Review Created: 02/22/2018 01:36 PM
Heather R. on 02/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very friendly staff!"
Friendly people, kept appointment times, did exactly what was promised and when.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 02/12/2018
Service Type: Repair
Review Created: 02/22/2018 11:33 AM
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JOEL T W., Service Director at AutoNation Hyundai Albany responded on 02/22/2018

Hi Heather ,
Thank you for the positive feedback for Lisa. We are working hard here at Autonation Hyundai Of Albany to earn the trust of every customer. This type of feedback just gives more confidence to continue taking care of our valued customers and we appreciate you very much. Happy Motoring :)

Tim Whitehead
Service Director
229-438-6154
whiteheadJ1@autonation.com
Kim H. on 02/13/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Tax Professional"
Friendly, Efficient, very reasonable wait time.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/09/2018
Service Type: Repair
Review Created: 02/13/2018 10:53 AM
Shirley S. on 02/09/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Best oil change"
There was no problem at all
Vehicle: 2017 Hyundai Accent
Category: Service
Service Date: 02/07/2018
Service Type: Maintenance
Review Created: 02/09/2018 05:35 PM
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JOEL T W., Service Director at AutoNation Hyundai Albany responded on 02/22/2018

Thank you Shirley for the positive review and survey. Ms Lisa does a great job for us and its great customers like you who take the time to tell us positive things that make us perform at a even higher level. Enjoy the spring flowers as they bloom and have a wonderful summer.

Tim Whitehead
Service Director
229-438-6154
whiteheadJ1@autonation.com
Tricia B. on 02/07/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"A passion for Customer Satisfaction"
Everyone was extremely nice. Even the person who worked on the car explained everything in detail
Vehicle: 2005 Hyundai Xg350
Category: Service
Service Date: 02/02/2018
Service Type: Maintenance
Review Created: 02/07/2018 07:50 AM
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JOEL T W., Service Director at AutoNation Hyundai Albany responded on 02/22/2018

Thank you Tricia for your responses to our Hyundai survey. Awesome !! We do work very hard to provide top notch service for our valued customers. taking time out of your busy day to support Lisa and our store means a lot to me. Next time your in , Let me shake a hand because I appreciate you and value your business. Hope you have a great spring and summer and we will see you next service visit.

Tim Whitehead
Service Director
229-438-6154
whiteheadJ1@autonation.com
Jerome M. on 02/03/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"As all dealerships, labor charges are much higher than elsewhere. I hope the outcoe will be positive"
Will know more after driving for awhile. Lisa was very helpful and a credit to the service area.
Vehicle: 2012 Hyundai Veracruz
Category: Service
Service Date: 01/30/2018
Service Type: Maintenance
Review Created: 02/03/2018 02:19 PM
Verified Customer ReScore Review on 01/24/2018
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service was good!"
Service was good!
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 01/17/2018
Service Type: Maintenance
Review Created: 01/19/2018 10:13 AM

Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Service Takes to long"
They do a good job when they finally get to the vehicle but what is the point of having an appointment if you never get seen even close to the time that your appointment is schedule. Very frustrating.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 01/17/2018
Service Type: Maintenance
Review Created: 01/19/2018 10:13 AM
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SCOTT G., Service Director at AutoNation Hyundai Albany responded on 01/24/2018

Thank you for speaking with Lisa today and allowing us to address the issue. Your business is very important to us and we look forward to seeing you again.

Scott Griffin

Mary R. on 01/02/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Mary"
Good service
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 12/30/2017
Service Type: Maintenance
Review Created: 01/02/2018 11:49 AM
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SCOTT G., Service Director at AutoNation Hyundai Albany responded on 01/03/2018

Thank you for the survey! Your business is very important to us and we look forward to seeing you again.

Scott Griffin

Chris M. on 12/29/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Stuck in Albany"
We broke down and this was the only choice. Although the service and people were great and all was fixed,
Vehicle: 2007 Hyundai Santa Fe
Category: Service
Service Date: 12/27/2017
Service Type: Maintenance
Review Created: 12/29/2017 10:20 AM
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SCOTT G., Service Director at AutoNation Hyundai Albany responded on 12/29/2017

Thank you for the survey! Your business is very important to us and we look forward to seeing you again.

Scott Griffin

Alexandria I. on 12/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
Everything was great. 5/5!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 12/15/2017
Service Type: Maintenance
Review Created: 12/28/2017 10:39 AM
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SCOTT G., Service Director at AutoNation Hyundai Albany responded on 12/28/2017

Thank you for the survey! Your business is very important to us and we look forward to seeing you again.

Scott Griffin

Verified Customer on 12/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service"
Everything was done correctly and in a timely manner.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 12/18/2017
Service Type: Repair
Review Created: 12/27/2017 03:41 AM
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SCOTT G., Service Director at AutoNation Hyundai Albany responded on 12/27/2017

Thank You for the survey! These are very important to us and so is your business. Please let us know if there is anything we can do for you!

Scott Griffin

Verified Customer on 12/13/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Terrible service "
Rude customer service reps, no one answered the phone
Vehicle: 2008 Hyundai Elantra
Category: Service
Service Date: 12/11/2017
Service Type: Maintenance
Review Created: 12/13/2017 05:36 PM
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SCOTT G., Service Director at AutoNation Hyundai Albany responded on 12/22/2017

Please contact us with any and all concerns you may have. We strive very hard to take care of every customer and to exceed their needs. 229-438-6154

Scott Griffin
Service Director

Verified Customer on 11/30/2017
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Hyundai oil change"
Need better timely service.
Vehicle: 2011 Hyundai Sonata Hyb
Category: Service
Service Date: 11/18/2017
Service Type: Maintenance
Review Created: 11/30/2017 05:28 AM
Robin I. on 11/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Great service
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/25/2017
Service Type: Maintenance
Review Created: 11/29/2017 08:33 AM
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SCOTT G., Service Director at AutoNation Hyundai Albany responded on 11/29/2017

Thank you for the survey! Your business is very important to us and if there is anything we can do for you in the future, please let us know.

Scott Griffin

Shirley N. on 11/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service"
Shirley Nixon , customer service was good 89th
Vehicle: 2010 Hyundai Genesis
Category: Service
Service Date: 11/22/2017
Service Type: Repair
Review Created: 11/24/2017 01:18 PM
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SCOTT G., Service Director at AutoNation Hyundai Albany responded on 11/25/2017

Thank you for the survey! Your business is very important to us and if there is anything we can do for you in the future, please let us know.

Scott Griffin

Bruce H. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"AUTONATION HYUNDAI SERVICE"
Great Staff!
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 11/09/2017
Service Type: Maintenance
Review Created: 11/17/2017 04:32 AM
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SCOTT G., Service Director at AutoNation Hyundai Albany responded on 11/17/2017

Thank you for the survey! Your business is very important to us and if there is anything we can do for you in the future, please let us know.

Scott Griffin

Keandrea P. on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"FRIENDLY SERVICE "
Excellent
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 11/13/2017
Service Type: Maintenance
Review Created: 11/16/2017 08:24 PM
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SCOTT G., Service Director at AutoNation Hyundai Albany responded on 11/17/2017

Thank you for the survey! Your business is very important to us and if there is anything we can do for you in the future, please let us know.

Scott Griffin

Martha A. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"recalls "
Friendly
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 11/10/2017
Service Type: Repair
Review Created: 11/14/2017 11:35 AM
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SCOTT G., Service Director at AutoNation Hyundai Albany responded on 11/14/2017

Thank you for the survey! Your business is very important to us and if there is anything we can do for you in the future, please let us know.

Scott Griffin

Smanatha W. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast, friendly and Quick "
Very pleased with the service and a Melissa was great!
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 11/10/2017
Service Type: Repair
Review Created: 11/14/2017 11:00 AM
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SCOTT G., Service Director at AutoNation Hyundai Albany responded on 11/14/2017

Thank you for the survey! Your business is very important to us and if there is anything we can do for you in the future, please let us know.

Scott Griffin

Christina C. on 11/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome customer service ! "
Awesome customer service !
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 11/09/2017
Service Type: Maintenance
Review Created: 11/13/2017 11:24 AM
5cc6a87065e7f04699b5706656d44f97?s=28
SCOTT G., Service Director at AutoNation Hyundai Albany responded on 11/13/2017

Thank you for the survey! Your business is very important to us and if there is anything we can do for you in the future, please let us know.

Scott Griffin

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