AutoNation Hyundai Albany


Overall Rating 4.36/5Overall Rating 4.36/5Overall Rating 4.36/5Overall Rating 4.36/5rating 4.36

139 Reviews

ReScore Reviews™ (6)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.5/5rating 1.5rating 1.5rating 1.5rating 1.5
89% Would Recommend
100% Business Response
Latest Review about 22 hours ago
Bruce H. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"AUTONATION HYUNDAI SERVICE"
Great Staff!
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 11/09/2017
Service Type: Maintenance
Review Created: 11/17/2017 04:32 AM
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SCOTT G., Service Director at AutoNation Hyundai Albany responded on 11/17/2017

Thank you for the survey! Your business is very important to us and if there is anything we can do for you in the future, please let us know.

Scott Griffin

Keandrea P. on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"FRIENDLY SERVICE "
Excellent
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 11/13/2017
Service Type: Maintenance
Review Created: 11/16/2017 08:24 PM
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SCOTT G., Service Director at AutoNation Hyundai Albany responded on 11/17/2017

Thank you for the survey! Your business is very important to us and if there is anything we can do for you in the future, please let us know.

Scott Griffin

Martha A. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"recalls "
Friendly
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 11/10/2017
Service Type: Repair
Review Created: 11/14/2017 11:35 AM
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SCOTT G., Service Director at AutoNation Hyundai Albany responded on 11/14/2017

Thank you for the survey! Your business is very important to us and if there is anything we can do for you in the future, please let us know.

Scott Griffin

Smanatha W. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast, friendly and Quick "
Very pleased with the service and a Melissa was great!
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 11/10/2017
Service Type: Repair
Review Created: 11/14/2017 11:00 AM
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SCOTT G., Service Director at AutoNation Hyundai Albany responded on 11/14/2017

Thank you for the survey! Your business is very important to us and if there is anything we can do for you in the future, please let us know.

Scott Griffin

Christina C. on 11/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome customer service ! "
Awesome customer service !
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 11/09/2017
Service Type: Maintenance
Review Created: 11/13/2017 11:24 AM
5cc6a87065e7f04699b5706656d44f97?s=28
SCOTT G., Service Director at AutoNation Hyundai Albany responded on 11/13/2017

Thank you for the survey! Your business is very important to us and if there is anything we can do for you in the future, please let us know.

Scott Griffin

Ginger C. ReScore Review on 11/13/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change"
Good customer service
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/31/2017
Service Type: Maintenance
Review Created: 11/02/2017 10:17 AM

Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Oil change"
Service takes to long
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/31/2017
Service Type: Maintenance
Review Created: 11/02/2017 10:17 AM
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SCOTT G., Service Director at AutoNation Hyundai Albany responded on 11/13/2017

Thank you for taking the time to speak with me about your vehicle. We understand your concerns and we will do everything possible to get this fixed. Your business is very important to us and if there is anything I can do for you, please let me know.

Scott Griffin

Veda M. on 11/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Perfectly done"
The front desk customer service was professional and my recall service was completed in the timeframe the representative gave to me at the time I checked in for my appointment.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/25/2017
Service Type: Repair
Review Created: 11/01/2017 07:38 AM
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SCOTT G., Service Director at AutoNation Hyundai Albany responded on 11/02/2017

Thank you for the survey! Your business is very important to us and if there is anything we can do for you in the future, please let us know.

Scott Griffin

Verified Customer on 10/31/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Disappointed"
Not happy took 3 months for my part to come in I will drive to Atlanta to get my car serviced
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/23/2017
Service Type: Repair
Review Created: 10/31/2017 12:47 PM
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SCOTT G., Service Director at AutoNation Hyundai Albany responded on 10/31/2017

Please contact me with any concerns you may have.

Scott Griffin

Enovia B. on 10/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent"
Great service that I experience
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 10/18/2017
Service Type: Repair
Review Created: 10/25/2017 03:42 PM
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SCOTT G., Service Director at AutoNation Hyundai Albany responded on 10/25/2017

Thank you for the survey! Your business is very important to us and if there is anything we can do for you in the future, please let us know.

Scott Griffin

Germaine P. on 10/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Every body was helpful"
Everything was great
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 10/21/2017
Service Type: Maintenance
Review Created: 10/25/2017 02:52 PM
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SCOTT G., Service Director at AutoNation Hyundai Albany responded on 10/25/2017

Thank you for the survey! We appreciate your business and if there is anything we can do for you, please let us know.

Scott Griffin

Brianna J. on 10/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Services "
Prompted services
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 10/20/2017
Service Type: Maintenance
Review Created: 10/25/2017 05:24 AM
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SCOTT G., Service Director at AutoNation Hyundai Albany responded on 10/25/2017

Thank you for the survey! We appreciate your business and if there is anything we can do for you, please let us know.

Scott Griffin

Verified Customer on 10/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Factory Recall "
Prompt friendly service
Vehicle: 2012 Hyundai Veloster
Category: Service
Service Date: 10/17/2017
Service Type: Repair
Review Created: 10/21/2017 06:56 PM
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SCOTT G., Service Director at AutoNation Hyundai Albany responded on 10/23/2017

Thank you for the survey! We appreciate your business and if there is anything we can do for you, please let us know.

Scott Griffin

Verified Customer on 10/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"service"
Car service
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/10/2017
Service Type: Maintenance
Review Created: 10/19/2017 06:49 PM
5cc6a87065e7f04699b5706656d44f97?s=28
SCOTT G., Service Director at AutoNation Hyundai Albany responded on 10/20/2017

Thank you for the survey! We appreciate your business and if there is anything we can do for you, please let us know.

Scott Griffin

Lavon R. on 10/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Helpful"
Veyr pleasent atmosphere
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 09/29/2017
Service Type: Repair
Review Created: 10/15/2017 10:57 AM
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SCOTT G., Service Director at AutoNation Hyundai Albany responded on 10/15/2017

Thank you for the survey! Your business is very important to us and stive to give you 5 star service everytime. If there is anything we can do for you please let us know. 

Scott Griffin

Verified Customer on 10/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service"
Overall the best car dealership you would want to go to. They have great customer service and a great service department.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/02/2017
Service Type: Maintenance
Review Created: 10/04/2017 10:55 AM
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SCOTT G., Service Director at AutoNation Hyundai Albany responded on 10/04/2017

Thank you for the survey! We appreciate your business and if there is anything we can do for you, please let us know.

Scott Griffin

Verified Customer on 10/03/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good but lack of service guys."
There was good response but there were shortage of members so i have to wait long.
Vehicle: 2013 Hyundai Veloster
Category: Service
Service Date: 09/30/2017
Service Type: Maintenance
Review Created: 10/03/2017 10:59 AM
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SCOTT G., Service Director at AutoNation Hyundai Albany responded on 10/04/2017

Thank you for the survey! We apologize that you had to wait and we are doing everything possible to staff the dealership. If there is anyhting we can do for you, please let us know!

Scott Griffin

Valerie C. on 10/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service"
Excellent service
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/27/2017
Service Type: Repair
Review Created: 10/03/2017 06:44 AM
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SCOTT G., Service Director at AutoNation Hyundai Albany responded on 10/03/2017

Thank You for the survey! Your business is very important to us and if there is anything we can do for you, please let us know!

Scott Griffin
Service Director

Rafael B. on 09/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Most definitely a five star timely and professional service from AutoNation Albany.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/27/2017
Service Type: Repair
Review Created: 09/30/2017 02:07 PM
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SCOTT G., Service Director at AutoNation Hyundai Albany responded on 09/30/2017

Thank you for the survey! Your business is very important to us and if there is anything we can do for you in the future, please let us know.

Scott Griffin

Wesley M. on 09/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They're fast, fun & friendly "
Yes I would recommend Autonation to my family members & friends
Vehicle: 2013 Hyundai Genesis
Category: Service
Service Date: 09/13/2017
Service Type: Maintenance
Review Created: 09/27/2017 08:10 PM
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SCOTT G., Service Director at AutoNation Hyundai Albany responded on 09/28/2017

Thank you for the 5 stars!!! We work very hard to make your visit with us a great one. If there is anything we can do for you, please let us know.

Scott Griffin
Service Director

Kristen S. on 09/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service "
Great service and wonderful cyst
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 09/25/2017
Service Type: Maintenance
Review Created: 09/27/2017 01:43 PM
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SCOTT G., Service Director at AutoNation Hyundai Albany responded on 09/27/2017

Thank you for the 5 stars!!! We work very hard to make your visit with us a great one. If there is anything we can do for you, please let us know.

Scott Griffin
Service Director

Displaying Review 1 - 20 of 139 in total