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B & B Collision Repair

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(6 Reviews)
92
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Score Details

5 stars
92%
4 stars
7%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
92
Net Promoter Score ®

Business Details

Categories
Contact
(805) 541-2771
No Business Hours Provided

Business Hours

* No Time Zone provided
845 Fiero Ln San Luis Obispo, CA 93401
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B & B Collision Repair's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(6 Reviews)
Write a Review
Recent Reviews
WS
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William S.
SUBA Outback Limited Automatic PZEV
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/11/2023
verified customerVerified Customer
7
Used Aftermarket Parts against my wishes- otherwise excellent
Outstanding communications, customer service, shuttle service, updates etc. everything repaired looks brand new, better than body shop painting than I have experienced on other vehicles at other shops. This repair involved only painting of new replacement parts, no metal body parts repaired, for damage/liability responsibility by other vehicles driver’s insurance company. B&B came highly recommended to me by family and friends who have auto collision repairs done at B&B, is a Subaru certified repair facility and was also preferred shop other parties auto insurance company, so a fairly smooth and easy repair experience with great looking results. BUT I REQUESTED ONLY OEM Subaru PARTS for the repair and was told “of course” and “that is no problem” so I was shocked to see the invoice showed ALL AFTERMARKET PARTS WERE USED. I received zero communication about the change to cheaper parts, extremely disappointing given I requested OEM parts and was told OEM parts would be used on the repair of my owner all
original parts Subaru Outback I bought new, and I plan on keeping for years to come.
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