BMW of Fairfax Body Shop

Overview

Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5rating 4.51

1575 Reviews

92% Would Recommend
Latest Review about 2 years ago

Reviews


JC
Jashimuddin C.
Virginia
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2016 Category: Collision
Jashimuddin said this business gave him prompt customer service and they delivered his vehicle on time.
This review was collected via phone interview by Customer Research Inc.

RG
Rima G.
Virginia
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2016 Category: Collision
Rima said the employees at this business were very friendly. They explained what was going to happen during the service, when services would happen and kept her updated everyday. This facility has great service and great employees. They did a good job on her vehicle. Since they service BMW's, she thought they would do the best job on her BMW. She thanks them and appreciates them for their service.
This review was collected via phone interview by Customer Research Inc.

ST
Scott T.
District of Columbia
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/22/2016 Category: Collision
Scott said the business was good but a little sketchy on the delivery time. He stated they had his vehicle longer than he thought. The personnel was very nice and always stayed in touch with him.
This review was collected via phone interview by Customer Research Inc.

KK
Karim K.
Virginia
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2016 Category: Collision
Karim said the employees at this business were very attentive and sent him regular updates. He knew exactly what was going on at all times. His vehicle was delayed by 2 weeks, but he stressed that was due to the insurance. He called around, finding out from BMW that this was one of the two facilities certified to service his vehicle, and this one was closest.
This review was collected via phone interview by Customer Research Inc.

MC
Myo C.
Virginia
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2016 Category: Collision
Myo said his experience with the business was easy. He dropped his vehicle off and they handled everything with his insurance company.
This review was collected via phone interview by Customer Research Inc.

RK
Ram K.
Virginia
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/20/2016 Category: Collision
Ram said he was satisfied with the work. The wheels are not balanced. He is not sure whether the second tire was approved by the insurance company. The vehicle was balanced before the accident.
This review was collected via phone interview by Customer Research Inc.

CD
Carlos D.
Virginia
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2016 Category: Collision
Carlos said everything went fine with this business. There was a two day delay but there was no other reason given except they were still working on it.
This review was collected via phone interview by Customer Research Inc.

BT
Bon T.
Virginia
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2016 Category: Collision
Bon said the work performed by this business was exceptional, fast and his representative kept him in the loop.
This review was collected via phone interview by Customer Research Inc.

ML
Minh L.
Virginia
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2016 Category: Collision
Spoke with Tuy. He said this business got everything done correctly and on time. The quality of work performed was 80 to 90 percent out of 100.
This review was collected via phone interview by Customer Research Inc.

PB
Peri B.
District of Columbia
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2016 Category: Collision
Peri said this business was extremely nice to work with. They were professional and kept her updated.
This review was collected via phone interview by Customer Research Inc.

TB
Thomas B.
Virginia
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2016 Category: Collision
Thomas said the business did a great job.
This review was collected via phone interview by Customer Research Inc.

CB
Catherine B.
Virginia
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2016 Category: Collision
Catherine said the work provided at this business was fine. The repair took three weeks for a bumper and headlight and she was not really sure what the reason was for the delay. The insurance company did not respond during service because they never received a file about the extra work. The delay may have been caused by the insurance company or a communication issue by this facility but she does not know. She chose to go to them because her dealer recommended them and their location was convenient for her.
This review was collected via phone interview by Customer Research Inc.

SC
Sandrine C.
Virginia
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2016 Category: Collision
Sandrine said they did a great job on her vehicle and they were nice enough to have her rental ready for her.
This review was collected via phone interview by Customer Research Inc.

YC
Yoon C.
Virginia
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2016 Category: Collision
Spoke with Yoon's husband. He said the employees of the business were really nice.
This review was collected via phone interview by Customer Research Inc.

FN
Farah N.
District of Columbia
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2016 Category: Collision
Farah said they emailed her properly with updates. They are very pleasant, she had a good experience and she has no complaints about them. The manager is polite and she appreciates her.
This review was collected via phone interview by Customer Research Inc.

NN
Nelson N.
Virginia
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/11/2016 Category: Collision
Nelson said the work turned out great. He was told it was going to take a week but it took 18 days. He is not sure of the reason for the delay.
This review was collected via phone interview by Customer Research Inc.

MB
Mirza B.
Virginia
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2016 Category: Collision
Mirza said he is very happy with the employees at this business. They did a good job on his vehicle. He stated he would recommend them to anyone he knows.
This review was collected via phone interview by Customer Research Inc.

KB
Kishore B.
Virginia
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2016 Category: Collision
Spoke with Sugatha. She said her experience at this business was great. Whenever she goes to them, her issues are addressed quickly and thoroughly. She receives calls during service and they answered all her questions. Their customer service is really great. She is completely satisfied with her experience except that the service took longer. She does not recall how late it was or the reason for the delay. She had noticed a few problems and her vehicle needed more service from them. She chose them because she purchased her vehicle from them. She is happy and satisfied with her experience with them.
This review was collected via phone interview by Customer Research Inc.

JM
Juan M.
Virginia
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2016 Category: Collision
Juan said this business treated him very well.
This review was collected via phone interview by Customer Research Inc.

MK
Matthew K.
Virginia
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/08/2016 Category: Collision
Matthew said this business has some room for improvement. They did not promise him a date on which his vehicle would be ready.
This review was collected via phone interview by Customer Research Inc.