Review for BMW of Fairfax Body Shop
George H. on 04/22/2015
George said he was satisfied with the initial repair, but this business did only half the work he asked for them to do and the final cost was twice as much as the estimate. He is not excited about the estimator but the way he was treated by everyone else was very pleasant. The person that did the estimate did not communicate well. He would not recommend them to others due to this experience and an experience 10 years ago because they took over 15 times longer than promised, the cost was 3 times as much, and some things that were repaired broke after 2 months.
Service Date: 04/10/2015
Review Created: 04/22/2015
This review was collected via phone interview by Customer Research Inc.