BMW of Fairfax Body Shop

Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5rating 4.51

1575 Reviews

92% Would Recommend
Latest Review over 1 year ago

Review for BMW of Fairfax Body Shop
Arben X. on 07/23/2011
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
Spoke with Anila. She said it took 6 days longer than promised because of the parts being delayed. She was not satisfied with the way she was treated by the personnel because they would tell her the vehicle would be ready on a certain day and it wasn't. She was also not satisfied with the communication because they did not keep her updated. She called several times and no one would return her calls. They told her the phone lines were down. She said she did not expect this kind of customer service from this business. It was one problem after another. She would not recommend this business for the above reasons.
Category: Collision
Service Date: 07/05/2011
Review Created: 07/23/2011