BMW of Fairfax Body Shop

Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5rating 4.51

1575 Reviews

92% Would Recommend
Latest Review over 1 year ago

Review for BMW of Fairfax Body Shop
Daniel D. on 03/18/2016
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Spoke with Helga. She said it was a horrible experience. She stated, it took a long time and they didn't do what they should have done with the repair. She said they were unorganized. She couldn't remember if she was given a promise date. In total, the repair took 2 to 3 weeks and they had to order the bumper thrice. Half the time, they didn't know what was going on. She was not satisfied with the communication but she did not elaborate further. She would not recommend them for reasons already stated.
Category: Collision
Service Date: 02/29/2016
Review Created: 03/18/2016
This review was collected via phone interview by Customer Research Inc.