Review for BMW of Fairfax Body Shop
Delbert H. on 07/03/2013
Delbert said when he picked up his vehicle he inspected it, and discovered a few issues. A few areas had to be buffed out more, his vehicle hadn't been washed, and there was a paint chip and a couple of scratches on his vehicle. He waited while they buffed it out, and washed it. He stated he thinks he waited 30 to 40 minutes, but he's not sure. They asked him to set up an appointment to fix the paint chip and scratches. He lives 100 miles away from this business, and would like to return to them, but his schedule is too busy at this time. Aside from the above issues, they did a great job on what they did, and he was glad he got his vehicle returned earlier than promised. Even though he had to wait for this business to buff out a few spots, and wash his vehicle, he insisted he got it back on time. The staff was extremely nice to him and he liked them. Their communication and everything else were excellent.
Service Date: 06/12/2013
Review Created: 07/03/2013
This review was collected via phone interview by Customer Research Inc.