Review for BMW of Fairfax Body Shop
Wayne S. on 03/14/2012
Wayne said he had a lot of problems with his vehicle, and he did not receive very much satisfaction when he brought his vehicle to the business. The quality is very poor. The side mirror on the passenger side exploded. The gasket underneath the radiator fell off twice. The trunk light burnt out. One of the headlights burnt out. In order to replace the headlight, they had to reprogram the computer. A piece on the bumper, the tow cable attached to the bumper, fell off the vehicle too. One of the egregious things which happened was the fuel pump went out while he was driving on a four lane highway. The vehicle just stopped in the middle of the road. The vehicle had to be brought back over night. As a result of the fuel pump issue, he wasn't able to receive a loaner vehicle, and he had to take a taxi. The representatives argued regarding whether or not some of the repairs were not a problem or they were not covered under warranty. He would not recomend them for these reasons.
Service Date: 02/27/2012
Review Created: 03/14/2012
This review was collected via phone interview by Customer Research Inc.