BMW of Fairfax Body Shop

Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5rating 4.51

1575 Reviews

92% Would Recommend
Latest Review over 1 year ago

Review for BMW of Fairfax Body Shop
Hakan G. on 06/05/2014
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Hakan said even though the repair was good, he was not happy with how long the repairs took. He was told he would get his vehicle back in seven to ten days, but got it back in three weeks. The email status reports kept saying the delivery date was postponed. He was not given a reason for the delays, but no reason would have been acceptable. They had to fix a front bumper. He was not happy with this business. He was kept adequately informed sometimes, but not all the time. The insurance and this business worked out the estimate. He had no involvement regarding the estimate. He was not satisfied with this business' communication, and will not recommend them because it never should have taken three weeks to fix the bumper.
Category: Collision
Service Date: 05/30/2014
Review Created: 06/05/2014
This review was collected via phone interview by Customer Research Inc.