Reviews
RC
Richard C.
Hooksett, NH
Ford F-150
Verified Customer
Inspection/Oil Change/Tire Rotation
As with every trip to Bob and Sons, the service and level of professionalism is top notch! Thank you to Ian Poirier and his staff for making this the easiest part of my day. Keep up the great work!
Recommended
LH
Lenny H.
Manchester, NH
Cadillac ATS
Verified Customer
Maintenance
Very pleased with the service. Professional clean shop. Really appreciated the loaner as I am on road.
Recommended
Ian P., Marketing Director from Bob and Sons Automotive Inc responded on 03/18/2019
Lenny,
Thank you for the positive review and kind words. We appreciated the opportunity to service your Cadillac.
Marketing Director
603-623-9295
Verified Customer
Manchester, NH
Toyota Camry Solara
Verified Customer
Very professional
We're been going to Bob and Sons for years and the experience has always been a positive one. They are honest, professional and they do good work. We would not think of going anywhere else.
Recommended
Ian P., Marketing Director from Bob and Sons Automotive Inc responded on 03/18/2019
Thank you for the great review of our business. We thank you for your continued business over the years.
Marketing Director
603-623-9295
LS
Leia S.
Bedford, NH
Chevrolet Aveo
Verified Customer
They saw her through to the end
Bobs had been servicing my old Chevy Aveo for several months and doing a fabulous job. She was a 2005 with over 200,000 miles on her, and since I drive nearly 100 miles every weekday, I knew it was only a matter of time before her repairs outweighed her value. One day her timing belt snapped, and I had her towed to Bobs. Bobs was able to evaluate her and provide an estimate, due to her age the repair was not worth it. Bob's made it very easy, they found a salvage yard to take her and they coordinated the paperwork. All I had to do was show up with the title and remove my belongings from the car. I had built up some coupons, and after the money the salvage yard gave I didn't need to spend anything on the diagnostic. Overall, Bobs did a great job and I am very happy. I will continue to use them for my new car- when the time comes for it.
Recommended
Ian P., Marketing Director from Bob and Sons Automotive Inc responded on 01/30/2019
Lea,
We appreciate your review on the great value of using Bob & Sons Automotive. We look forward to servicing your new vehicle when the time comes. Take care til then.
Marketing Director
603-623-9295
LS
Leia S.
Bedford, NH
Honda Civic Sdn
Verified Customer
Honda Civic
Bobs inpsected my Honda and gave me a thorough report to consider. They were very reasonable and understanding when helping clarify what needed to be done versus what could wait. We ended up putting new tires and flagging some items for later. Overall I am very pleased. I went to them first since they have repaired my wifes car several times and I am happy to say they check out and they will be my garage from now on!
Recommended
GC
Gerry C.
Manchester, NH
Dodge Dart
Verified Customer
honesty
thank you for pointing out upcoming needed repairs. i appreciate your honesty and the estimates to fix them.
Recommended
BC
Bill C.
Bedford, NH
Toyota Camry
Verified Customer
work revue
excellent explanation of work provided
Recommended
Ian P., Marketing Director from Bob and Sons Automotive Inc responded on 01/15/2019
Bill,
Thank you for the positive review. We strive to educate and inform our customers on any and all work we provide them with.
Marketing Director
603-623-9295
JS
Jared S.
Hooksett, NH
Honda Fit
Verified Customer
Still Receiving Great Service.
I had some routine work done in my car, but also asked to have a recurring problem looked at that I have been mentioning to the dealership and getting nowhere with. They did the normal maintenance, but we're also able to find out the root cause of my other issue was, which ended up being a serious problem. But there were able to get that fixed as well and get my on my way very quickly. I'm always pleased with the service and expertise here. I haven't had an issue yet there weren't able to diagnose or fix.
Recommended
Ian P., Marketing Director from Bob and Sons Automotive Inc responded on 01/15/2019
Jared, I am happy to hear we were able to service your vehicle's maintenance needs and solve a recurring problem.
Ian PoirierMarketing Director
603-623-9295
DM
Deanna M.
Manchester, NH
Honda CR-V
Verified Customer
good honest service along with fair prices.
good honest service along with fair prices.
Recommended
Ron P. from Bob and Sons Automotive Inc responded on 12/19/2018
Deanna, Thank you for the positive review. We appreciate you allowing us to service your CRV.
GC
Gerry C.
Manchester, NH
Dodge Dart
Verified Customer
your honesty
i appreciate the recommendations you offer me when i come in for service.
Recommended
Ron P. from Bob and Sons Automotive Inc responded on 12/19/2018
Gerry, Thank you for the kind words about our business. Honesty has been one of the cornerstones of our business since we began 54 years ago.
BM
Bill M.
Manchester, NH
VERY thorough and informative...Robert was extremely personable and knowledgeable...
not cheap-far from it...the price I paid for work done was high,but so was my confidence in
Robert and the shop after our initial back and forths...They are genuinely concerned with doing the best possible job.
Robert and the shop after our initial back and forths...They are genuinely concerned with doing the best possible job.
Recommended
RC
Richard C.
Hooksett, NH
Verified Customer
Awesome as usual!
I have been a client of Bob and Sons for the past four years and wanted to share my experience on 11/2/18. The warm and professional welcome given by Rob when I walked in really sets the stage for the service that follows. Rob was well prepared for my scheduled appointment and had the loaner vehicle ready upon my arrival. When my service was completed, Rob called to let me know my 2018 Ford F-150 ready. The checkout process was smooth and shop manager Ian Poirier came out to tell me about the work they performed. I highly recommend this family owned shop for all your automotive needs. Bob and Sons is truly the Premere auto shop in Manchester.
Dicky Caplette
Gallant Insurance Account Executive
Dicky Caplette
Gallant Insurance Account Executive
Recommended
Ian P., Marketing Director from Bob and Sons Automotive Inc responded on 11/05/2018
Dicky,
Thank you for the positive experience review of your last visit. We strive to provide excellent service for you and your Ford F-150.
Marketing Director
603-623-9295
Verified Customer
Manchester, NH
Chevrolet Traverse
Verified Customer
Everything worked out fine.
I was satisfied with the work done on my car today at Bob and Son's. Thank you!
Recommended
LD
Lorraine D.
Manchester, NH
Buick Verano
Verified Customer
Lorraine said the business keeps her vehicle in tip top shape.
Recommended
This review was collected via phone interview by Customer Research Inc.
PN
Peter N.
Manchester, NH
Porsche 911
Verified Customer
Peter said the mechanic was fast and efficient and everyone was really nice.
Recommended
This review was collected via phone interview by Customer Research Inc.
Ian P., Marketing Director from Bob and Sons Automotive Inc responded on 10/30/2018
Thank you for the feedback and kind review
Ian PoirierMarketing Director
603-623-9295
GG
Gary G.
Weare, NH
Ford Taurus
Verified Customer
Spoke with Collette. She said the business has quick response. They get right down to business, with no fooling around.
Recommended
This review was collected via phone interview by Customer Research Inc.
KS
Keith S.
Manchester, NH
Lincoln Town Car
Verified Customer
Keith said the business is very prompt and personable. They get to the bottom of problems quickly and do good work. Everyone there is very honest and he is pleased.
Recommended
This review was collected via phone interview by Customer Research Inc.
Verified Customer
Manchester, NH
Toyota Corolla
Verified Customer
Great Inspection
Love the digital report with detail pictures. Definitely great place to do pre-purchase inspections!
Recommended
Ian P., Marketing Director from Bob and Sons Automotive Inc responded on 10/22/2018
Mike we are happy to hear that we excelled at providing you with superior service.
Ian PoirierMarketing Director
603-623-9295
Verified Customer
Manchester, NH
Pontiac Grand Prix
Verified Customer
Way Over Priced
This mechanic shop is way over priced and they will charge you double for parts. I found the parts my vehicle needed for half of what they charged and when I asked why the parts were so much, they told me because it’s hard to find the parts for my vehicle even though I had no problems. I won’t be bringing my vehicle back here after how much it cost me for a simple job.
Ian P., Marketing Director from Bob and Sons Automotive Inc responded on 10/22/2018
Daniel, thank you for your feeback. We are sorry to hear you were not fully satisfied with your recent visit. We would be happy to discuss our parts pricing. Please feel free to reach out to us. Thank you.
Ian PoirierMarketing Director
603-623-9295
DD
Doris D.
Manchester, NH
Hyundai Accent
Verified Customer
A family owned business that treats you like family.
Where else can you have your car repaired and they give you a FREE loaner car so you don't have to miss work. Always thorough and honest about the repairs needed to keep your car on the road. My car has 192,000 miles and I commute to Dover NH for work. I'm hoping to reach Bob and Sons 300,000 mile club and with them servicing my car I have no doubt I will.
Recommended
Ian P., Marketing Director from Bob and Sons Automotive Inc responded on 10/17/2018
Doris,
Thank you for the positive words about our business. We are continually striving to find ways to add value to our services. We enjoy working on your Hyundai and hope to continue to have the opportunity to do so.
Marketing Director
603-623-9295