Reviews
GC
Gerry C.
Manchester, NH
Dodge Dart
Verified Customer
honesty
thank you for pointing out upcoming needed repairs. i appreciate your honesty and the estimates to fix them.
Recommended
BC
Bill C.
Bedford, NH
Toyota Camry
Verified Customer
work revue
excellent explanation of work provided
Recommended
Ian P., Marketing Director from Bob and Sons Automotive Inc responded on 01/15/2019
Bill,
Thank you for the positive review. We strive to educate and inform our customers on any and all work we provide them with.
Marketing Director
603-623-9295
JS
Jared S.
Hooksett, NH
Honda Fit
Verified Customer
Still Receiving Great Service.
I had some routine work done in my car, but also asked to have a recurring problem looked at that I have been mentioning to the dealership and getting nowhere with. They did the normal maintenance, but we're also able to find out the root cause of my other issue was, which ended up being a serious problem. But there were able to get that fixed as well and get my on my way very quickly. I'm always pleased with the service and expertise here. I haven't had an issue yet there weren't able to diagnose or fix.
Recommended
Ian P., Marketing Director from Bob and Sons Automotive Inc responded on 01/15/2019
Jared, I am happy to hear we were able to service your vehicle's maintenance needs and solve a recurring problem.
Ian PoirierMarketing Director
603-623-9295
DM
Deanna M.
Manchester, NH
Honda CR-V
Verified Customer
good honest service along with fair prices.
good honest service along with fair prices.
Recommended
Ron P. from Bob and Sons Automotive Inc responded on 12/19/2018
Deanna, Thank you for the positive review. We appreciate you allowing us to service your CRV.
GC
Gerry C.
Manchester, NH
Dodge Dart
Verified Customer
your honesty
i appreciate the recommendations you offer me when i come in for service.
Recommended
Ron P. from Bob and Sons Automotive Inc responded on 12/19/2018
Gerry, Thank you for the kind words about our business. Honesty has been one of the cornerstones of our business since we began 54 years ago.
BM
Bill M.
Manchester, NH
VERY thorough and informative...Robert was extremely personable and knowledgeable...
not cheap-far from it...the price I paid for work done was high,but so was my confidence in
Robert and the shop after our initial back and forths...They are genuinely concerned with doing the best possible job.
Robert and the shop after our initial back and forths...They are genuinely concerned with doing the best possible job.
Recommended
RC
Richard C.
Hooksett, NH
Verified Customer
Awesome as usual!
I have been a client of Bob and Sons for the past four years and wanted to share my experience on 11/2/18. The warm and professional welcome given by Rob when I walked in really sets the stage for the service that follows. Rob was well prepared for my scheduled appointment and had the loaner vehicle ready upon my arrival. When my service was completed, Rob called to let me know my 2018 Ford F-150 ready. The checkout process was smooth and shop manager Ian Poirier came out to tell me about the work they performed. I highly recommend this family owned shop for all your automotive needs. Bob and Sons is truly the Premere auto shop in Manchester.
Dicky Caplette
Gallant Insurance Account Executive
Dicky Caplette
Gallant Insurance Account Executive
Recommended
Ian P., Marketing Director from Bob and Sons Automotive Inc responded on 11/05/2018
Dicky,
Thank you for the positive experience review of your last visit. We strive to provide excellent service for you and your Ford F-150.
Marketing Director
603-623-9295
Verified Customer
Manchester, NH
Chevrolet Traverse
Verified Customer
Everything worked out fine.
I was satisfied with the work done on my car today at Bob and Son's. Thank you!
Recommended
LD
Lorraine D.
Manchester, NH
Buick Verano
Verified Customer
Lorraine said the business keeps her vehicle in tip top shape.
Recommended
This review was collected via phone interview by Customer Research Inc.
PN
Peter N.
Manchester, NH
Porsche 911
Verified Customer
Peter said the mechanic was fast and efficient and everyone was really nice.
Recommended
This review was collected via phone interview by Customer Research Inc.
Ian P., Marketing Director from Bob and Sons Automotive Inc responded on 10/30/2018
Thank you for the feedback and kind review
Ian PoirierMarketing Director
603-623-9295
GG
Gary G.
Weare, NH
Ford Taurus
Verified Customer
Spoke with Collette. She said the business has quick response. They get right down to business, with no fooling around.
Recommended
This review was collected via phone interview by Customer Research Inc.
KS
Keith S.
Manchester, NH
Lincoln Town Car
Verified Customer
Keith said the business is very prompt and personable. They get to the bottom of problems quickly and do good work. Everyone there is very honest and he is pleased.
Recommended
This review was collected via phone interview by Customer Research Inc.
Verified Customer
Manchester, NH
Toyota Corolla
Verified Customer
Great Inspection
Love the digital report with detail pictures. Definitely great place to do pre-purchase inspections!
Recommended
Ian P., Marketing Director from Bob and Sons Automotive Inc responded on 10/22/2018
Mike we are happy to hear that we excelled at providing you with superior service.
Ian PoirierMarketing Director
603-623-9295
Verified Customer
Manchester, NH
Pontiac Grand Prix
Verified Customer
Way Over Priced
This mechanic shop is way over priced and they will charge you double for parts. I found the parts my vehicle needed for half of what they charged and when I asked why the parts were so much, they told me because it’s hard to find the parts for my vehicle even though I had no problems. I won’t be bringing my vehicle back here after how much it cost me for a simple job.
Ian P., Marketing Director from Bob and Sons Automotive Inc responded on 10/22/2018
Daniel, thank you for your feeback. We are sorry to hear you were not fully satisfied with your recent visit. We would be happy to discuss our parts pricing. Please feel free to reach out to us. Thank you.
Ian PoirierMarketing Director
603-623-9295
DD
Doris D.
Manchester, NH
Hyundai Accent
Verified Customer
A family owned business that treats you like family.
Where else can you have your car repaired and they give you a FREE loaner car so you don't have to miss work. Always thorough and honest about the repairs needed to keep your car on the road. My car has 192,000 miles and I commute to Dover NH for work. I'm hoping to reach Bob and Sons 300,000 mile club and with them servicing my car I have no doubt I will.
Recommended
Ian P., Marketing Director from Bob and Sons Automotive Inc responded on 10/17/2018
Doris,
Thank you for the positive words about our business. We are continually striving to find ways to add value to our services. We enjoy working on your Hyundai and hope to continue to have the opportunity to do so.
Marketing Director
603-623-9295
BB
Bob B.
Green Cove Springs, FL
Saturn Outlook
Verified Customer
Customer service
Very good customer service very knowledgeable staff work is done clean and they explain everything to you
Recommended
Ian P., Marketing Director from Bob and Sons Automotive Inc responded on 10/22/2018
Bob, we are happy your Bob & Sons experience was positive.
Ian PoirierMarketing Director
603-623-9295
PC
Pauline C.
Manchester, NH
Hyundai Elantra
Verified Customer
Pauline said the service was good.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Rick H.
Manchester, NH
Mercedes-Benz C300
Verified Customer
Rick said he would recommend the business for service.
Recommended
This review was collected via phone interview by Customer Research Inc.
CM
Carolyn M.
Goffstown, NH
Toyota Camry
Verified Customer
Carolyn said they are punctual, courteous and very on top of things.
Recommended
This review was collected via phone interview by Customer Research Inc.
WA
Walter A.
Manchester, NH
Chevrolet Prizm
Verified Customer
Walter said the business was excellent. They are reasonable. They always do what needs to be done to his vehicle.
Recommended
This review was collected via phone interview by Customer Research Inc.