Bob and Sons Automotive Inc


Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

637 Reviews

98% Would Recommend
Latest Review 3 days ago
Yvette B. on 11/21/2017
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Yvette said the staff do good work on her vehicles. They offer warranties, and if there's ever a problem with their work she can bring her vehicle back in.
Vehicle: Ford Five Hundred
Category: Service
Service Date: 11/17/2017
Review Created: 11/21/2017
This review was collected via phone interview by Customer Research Inc.
Darlene D. on 11/21/2017
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Darlene said the staff were thorough. They communicated well and they explained the repairs in a way she could understand.
Vehicle: Toyota 4Runner
Category: Service
Service Date: 11/16/2017
Review Created: 11/21/2017
This review was collected via phone interview by Customer Research Inc.
Marilyn D. on 11/18/2017
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"Superior Service"
Competent, friendly staff. Professional. Clean environment. Quality service.
Vehicle: Subaru Outback
Service Date: 11/17/2017
Review Created: 11/18/2017 12:34 PM
Louis H. on 11/17/2017
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Louis said this business does a good job.
Vehicle: Toyota Camry
Category: Service
Service Date: 11/14/2017
Review Created: 11/17/2017
This review was collected via phone interview by Customer Research Inc.
Clare O. on 11/14/2017
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Clare said the staff always comes out and picks up the vehicle.
Vehicle: Honda Accord Cpe
Category: Service
Service Date: 11/09/2017
Review Created: 11/14/2017
This review was collected via phone interview by Customer Research Inc.
Bill C. on 11/10/2017
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"complete review of work required"
excellent service
Vehicle: Toyota Camry
Service Date: 10/24/2017
Review Created: 11/10/2017 07:32 AM
Lisa M. on 11/10/2017
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Lisa said this business was really patient, professional and happy. She has spoken to several different people and has never had a bad experience. There were no problems.
Vehicle: BMW 5 Series
Category: Service
Service Date: 11/06/2017
Review Created: 11/10/2017
This review was collected via phone interview by Customer Research Inc.
Donald B. on 11/09/2017
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Donald said he was happy with the service.
Vehicle: Mercury Grand Marquis
Category: Service
Service Date: 11/03/2017
Review Created: 11/09/2017
This review was collected via phone interview by Customer Research Inc.
Ellen P. on 11/07/2017
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Ellen said she's very happy with this business, and the staff have always been good to her. They've given her advice when she's needed it, and she considers them friends.
Vehicle: Honda CR-V
Category: Service
Service Date: 11/03/2017
Review Created: 11/07/2017
This review was collected via phone interview by Customer Research Inc.
Lorraine D. on 11/04/2017
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Lorraine said she has been doing business with them for years.
Vehicle: Buick Verano
Category: Service
Service Date: 10/23/2017
Review Created: 11/04/2017
This review was collected via phone interview by Customer Research Inc.
Linda V. on 11/03/2017
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"Job well done and freindly staff. "
Appreciate being served as a customer not a number, almost like part of the family. Everything was done in a timely manner. Especially like the report and reminder sent via e mail.
Vehicle: Dodge Caliber
Service Date: 10/23/2017
Review Created: 11/03/2017 05:55 AM
Les S. on 10/31/2017
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Spoke with Carol. She said she trusts the service the employees provide. They always provide very good service. She was without her vehicle for only a day.
Vehicle: Honda Civic Coupe
Category: Service
Service Date: 10/23/2017
Review Created: 10/31/2017
This review was collected via phone interview by Customer Research Inc.
Josh F. on 10/24/2017
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Josh said the staff at this business do quality work at a great price. Their customer service was amazing.
Vehicle: Mercedes-Benz R350
Category: Service
Service Date: 10/16/2017
Review Created: 10/24/2017
This review was collected via phone interview by Customer Research Inc.
Robin B. on 10/18/2017
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"The Best"
Love Bob and Sons. Honest, knowledgeable people.
Vehicle: Jeep Grand Cherokee
Service Date: 10/13/2017
Review Created: 10/18/2017 02:34 PM
Theresa J. on 10/18/2017
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"Pre-purchase Inspection"
Bob & Sons Automotive took the time to help our daughter with a thorough review of her vehicle, pre-purchase inspection. They took very good care of her while she waited and went over everything with her. They even emailed us a copy of their review. We were able to go back to the dealership and show them what needed to be fixed prior to us purchasing the vehilce. Thank you Ian & Scheduling person. I am so happy with the referral from Dr. Eric O'Connell and The Cleaning Gal.
Vehicle: Jeep Patriot
Service Date: 10/16/2017
Review Created: 10/18/2017 10:37 AM
Greg P. on 10/18/2017
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"Attempted GRAND THEFT!"
Ron (the owner) quoted me $1050 (4 hours labor plus over $500 for parts) to change the alternator and battery in my '04 Chevy Tracker, stating they were "notorious" for being difficult to work on, and that they'd spent an hour diagnosing the problem and "researching" the vehicles TSB's. I already had given them the diagnosis, and it takes less than 15 minutes to pull up ALL the TSB's issued for the vehicle. Ron tried to tell me there was a lot of rust, and it was doubtful they could do the job in the "book time". They also wanted to charge me almost 50% more for the parts than I would pay for them at ANY auto parts store. I declined and did it myself after work, in my drive way, in the dark and cold with just a work light and hand tools, in 2 hours flat. Total cost? $316.00. Bob & Sons Automotive is a RIP OFF!!! Go somewhere else to have your vehicles serviced if you cannot do the work yourself.
Vehicle: Chevrolet Tracker
Service Date: 10/16/2017
Review Created: 10/18/2017 06:12 AM
Ron P. at Bob and Sons Automotive Inc responded on 10/18/2017

Hi Greg, We always respect a customers decision to save money and do the work themselves. After reviewing my service advisors' estimate and applying discounts we re-texted our estimate to do the repair at $812.93. You declined. I'm sorry we were not able to offer anything lower. Truly, Ron Poirier Owner, Bob & Sons Automotive

Frederick D. on 10/04/2017
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"Responsible Automotive Care"
We have found that all employees from top to bottom care for the driver’s safety. When any repairs are made on your car you are sure that your vehicle is safe for yourself and other motorists.
When a car is purchased from Bob and Sons your assurance is that you have invested in a safe vehicle and your personal safety is important. They take time to know that each patron’s driving habits and how the car is going be used for travel..
Their automotive knowledge is superior.
Vehicle: Subaru Legacy Wagon
Service Date: 10/03/2017
Review Created: 10/04/2017 02:00 AM
Brianna S. on 10/03/2017
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" Really seem to care "
They checked the car gave us a few options they were very honest, and caring. Answer the phone every time we called. And make sure we were completely satisfied before we paid the bill. Would definitely go back to the shop again.
Vehicle: Nissan Sentra
Service Date: 09/28/2017
Review Created: 10/03/2017 12:45 PM
Doris D. on 09/30/2017
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Doris said she likes this business. The service was very good.
Vehicle: Hyundai Accent
Category: Service
Service Date: 09/29/2017
Review Created: 09/30/2017
This review was collected via phone interview by Customer Research Inc.
Ray S. on 09/29/2017
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Ray said the business brought his vehicle in right away and took care of it in no time. It did not take them very long to work on his vehicle. The service was really good and he was happy with the price.
Vehicle: Chrysler Sebring
Category: Service
Service Date: 09/27/2017
Review Created: 09/29/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 637 in total