Bob and Sons Automotive Inc

I broke one of my wiper blades cleaning off my windshield this morning. I had an appointment in Connecticut and needed to get on the road ASAP. I stopped in at the garage without an appointment. Ian got right on it and ordered a replacement and I was on my way in twenty minutes.

Their customer service is amazing. You can tell they just want to help and give you the best experience. Even after a miscommunication issue, they were still kind and provided the help needed. Definitely recommend

So happy to have found Bob and Sons. They have serviced two vehicles for us, as well as having purchased a Jeep from them. Will go nowhere else for repairs as they keep me informed about things that need to be done in the future.
Thanks Guys

Hi there it’s Bonnie again. You really do have a problem with the truth In your response to my scoring you a 1 You said you tried to notify me to straighten things out and I didn’t respond your a liar I did respond if you would like I’ll post those responses so people can see your a liar. ADVICE: honesty brings repeat customers Dishonesties you get 1 shot. My guess is you’ve done this a lot explains why your parking lot is always empty and you have people shooting at your windows with BB guns

I'm fairly new to Bob's but can say that they are very friendly and quick. Thanks for the great service.

Everyone is very friendly and helpful. I can always get my car in quickly if necessary.

I was very pleased with how quickly I was able to get the appointment and how smoothly it went. None of the recommended repairs that were not were unexpected based on the age and mileage of the vehicle and a follow up appointment was scheduled at a convenient time for me that day.

Awesome customer service. Allowed me a loaner car which made the entire process much more efficient for me. Extremely professional and kind - inspection report with photos texted to me. Highly recommend!

Seasonal maintenance was completed an d the car is ready for a,NH winter.

Very knowledgeable service advisor and techs

I highly recommend Bob and Sons Automotive Inc., for their dedication to the services they provide to each and every customer. I value their commitment and their honest evaluation of all the work that I have had done by them. I am always recommending them to family and friends.

Very happy with all the service that has been provided over the few years we have lived in this area. Highly recommend Bob and Sons to anyone that needs repairs done and done right the first time. Thank you

Our family has been customers at Bob & Son for over 50 year they provide Quality service like there Motto “Quality Service Yesterday Toady And Tomorrow “ Keep up the Great work! ?

I visited for a safety inspection, which I was told would be in the $43 range. The vehicle failed due to a cracked windshield. I was also told that the car needed an oil change, a transmission fluid change and a new serpentine belt. At first I planned on having Bob and Sons perform these fixes, but then they gave me a price quote which was quite high compared to other shops (they offered to do the windshield for about $540, I had it done for $230). More importantly, I called for a second opinion on the transmission fluid and found out that my Toyota has a type of transmission fluid thats designed to last the lifetime of the car and changes are not recommended unless there’s something seriously wrong. Additionally that specialist explained that had I gone on to have it changed (as Bob and Sons said they would do for over $300) and the typical type of fluid used during regular transmission changes was put in, it potentially could have ruined my transmission. Lastly, when I first called about getting a safety inspection I explicitly asked if I would be charged anything in addition to the 43 if I needed to get it reinspected. The front desk assistant said no and that 43 was the final cost of both the initial inspection and the reinspection. However, when I took it in and passed my reinspection (they just needed to check the windshield and provide a sticker) I was charge again (around $23). I brought this up to the front desk assistant who explained it away by saying each time they have to provide my car’s data to the state there’s a fee, but afterwards I talked to several other people who have gone to other places for reinspections and never been charged for one. Overall I received some useful information from Bob and Sons and the customer service was great but I don’t feel like I received the best advice, nor that costs were transparent.

i had an awesome experience! The staff are friendly, knowledgeable, and explained every bit of the service. Also made recommendations for upcoming visits. Work completed timely and conveniently got me to work on time!!