Brazos Valley Hyundai


Overall Rating 4.28/5Overall Rating 4.28/5Overall Rating 4.28/5Overall Rating 4.28/5rating 4.28

506 Reviews

ReScore Reviews™ (12)

ReScore
Overall Rating 4.916665/5Overall Rating 4.916665/5Overall Rating 4.916665/5Overall Rating 4.916665/5rating 4.916665
Original
Overall Rating 2.72727/5Overall Rating 2.72727/5rating 2.72727rating 2.72727rating 2.72727
85% Would Recommend
100% Business Response
Latest Review about 11 hours ago
Joe P. on 04/25/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall notification "
Quick and efficient response from service person and service tech
Vehicle: 2018 Hyundai Santa Fe S
Category: Service
Service Date: 04/23/2018
Service Type: Repair
Review Created: 04/25/2018 01:36 PM
Steven W. on 04/24/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service"
I came in right before close and Dylan was willing to get the work done on my vehicle super quickly so I could still drive it home that day.
Vehicle: 2013 Hyundai Elantra Co
Category: Service
Service Date: 04/21/2018
Service Type: Repair
Review Created: 04/24/2018 05:40 PM
4850113cb607190e650a1af64250a51b?s=28
Kyle P., Service Manager at Brazos Valley Hyundai responded on 04/25/2018

Thanks for sharing your experience with us!! Dylan goes above and beyond!! We look forward to seeing you on your next visit in!

Kyle S. Parker
Service Director
979-776-7600
Kylep@brazosvalleyimports.com
William E. on 04/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"New tires"
We are always greeted right away. We explain our problem and then your service department takes care of it.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 04/18/2018
Service Type: Maintenance
Review Created: 04/23/2018 08:37 PM
Tangelia H. at Brazos Valley Hyundai responded on 04/24/2018

Thank you for taking the time to complete our survey.  We appreciate your business and look forward to seeing you again. 

Tangelia Harris
Customer Care Supervisor
979-776-7600
Tangeliah@brazosvalleyimports.com
David B. on 04/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Damaged radiator replaced"
I have had several vehicles repairs done at this dealership over the past years and I have never been happy. The treatment was terrible and I swore I would never return but with this emergency I had no choice and I must say for the first time I was very pleased. The service rep was very helpful and seemed to be on my side. the repairs were done when promised and the price was lower than the original quote. I do not know what has happened at this dealership, but it is much better.
Vehicle: 2013 Hyundai Genesis
Category: Service
Service Date: 04/19/2018
Service Type: Repair
Review Created: 04/23/2018 02:43 PM
Tangelia H. at Brazos Valley Hyundai responded on 04/24/2018

Thank you for taking the time to complete our survey and provide us your feedback.  We appreciate your business and look forward to seeing you again. 

Tangelia Harris
Customer Care Supervisor
979-776-7600
Tangeliah@brazosvalleyimports.com
Kera R. on 04/22/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"N/a"
N/a
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 04/17/2018
Service Type: Repair
Review Created: 04/22/2018 08:29 AM
Tangelia H. at Brazos Valley Hyundai responded on 04/23/2018

Thank you for taking the time to complete our survey.  We appreciate your business and look forward to seeing you again.

Tangelia Harris
Customer Care Supervisor
979-776-7600
Tangeliah@brazosvalleyimports.com
Joyce L. on 04/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
I love working with Dylan every time I come in. I know he'll take care of my vehicle and keep me updated. Thanks!
Vehicle: 2007 Hyundai Entourage
Category: Service
Service Date: 04/17/2018
Service Type: Maintenance
Review Created: 04/19/2018 04:18 PM
Tangelia H. at Brazos Valley Hyundai responded on 04/20/2018

Thank you for taking the time to complete our survey.  We appreciate your business and look forward to seeing you again.

Tangelia Harris
Customer Care Supervisor
979-776-7600
Tangeliah@brazosvalleyimports.com
Angelica H. on 04/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I likey"
Nice and friendly and to the point. They notified me what needed to be done and how long it was gonna take. I liked it. Thanks
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 04/13/2018
Service Type: Repair
Review Created: 04/17/2018 06:38 PM
Tangelia H. at Brazos Valley Hyundai responded on 04/18/2018

Thank you for taking the time to complete our survey.  We appreciate your business and look forward to seeing you again. 

Tangelia Harris
Customer Care Supervisor
979-776-7600
Tangeliah@brazosvalleyimports.com
Verified Customer on 04/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Did a great job in the mist of their construction of the service department. Focused and accommodating which is good service
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 04/12/2018
Service Type: Maintenance
Review Created: 04/17/2018 05:06 PM
Tangelia H. at Brazos Valley Hyundai responded on 04/18/2018

Thank you for taking the time to complete our survey.  We appreciate your business and look forward to seeing you again. 

Tangelia Harris
Customer Care Supervisor
979-776-7600
Tangeliah@brazosvalleyimports.com
Denyce C. on 04/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent customer service"
Courteous and efficient customer service.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 04/14/2018
Service Type: Repair
Review Created: 04/17/2018 01:10 PM
Tangelia H. at Brazos Valley Hyundai responded on 04/17/2018

Thank you for taking the time to complete our survey.  We appreciate your business and look forward to seeing you again.

Tangelia Harris
Customer Care Supervisor
979-776-7600
Tangeliah@brazosvalleyimports.com
John S. on 04/16/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good oil change"
Too many extras recommended every oil change. Costly items that take away from the economy of the vehicle.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 04/11/2018
Service Type: Maintenance
Review Created: 04/16/2018 05:32 PM
Tangelia H. at Brazos Valley Hyundai responded on 04/17/2018

Thank you for taking the time to complete our survey and provide us with your feedback, it will be noted and discussed further.  We appreciate your business and hope to see you again.

Tangelia Harris
Customer Care Supervisor
979-776-7600
Tangeliah@brazosvalleyimports.com
Thomas R. on 04/16/2018
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Time management issue."
Wouldn't suggest going out of your way to deal here.
Vehicle: 2013 Hyundai Elantra Co
Category: Service
Service Date: 03/26/2018
Service Type: Repair
Review Created: 04/16/2018 03:00 PM
Tangelia H. at Brazos Valley Hyundai responded on 04/17/2018

Thank you for taking the time time to complete our survey, I apologize you were not completely satisfied with the service you received.  I hope to make that up to you on your next visit and give you the quality service that we expect our employees to be giving all our valued customers.

Tangelia Harris
Customer Care Supervisor
979-776-7600
Tangeliah@brazosvalleyimports.com
Daryl R. on 04/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Salesman"
Excellent Salesman
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 04/12/2018
Service Type: Maintenance
Review Created: 04/16/2018 11:44 AM
Tangelia H. at Brazos Valley Hyundai responded on 04/16/2018

Thank you for taking the time to complete our survey.  We appreciate your business and hope to see you again.

Tangelia Harris
Customer Care Supervisor
979-776-7600
Tangeliah@brazosvalleyimports.com
Verified Customer on 04/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyundai"
Your people are very kind to customers!
Vehicle: 2008 Hyundai Sonata
Category: Service
Service Date: 04/10/2018
Service Type: Maintenance
Review Created: 04/12/2018 11:19 AM
Tangelia H. at Brazos Valley Hyundai responded on 04/13/2018

Thank you for taking the time to complete our survey.  We appreciate your business and look forward to seeing you again. 

Tangelia Harris
Customer Care Supervisor
979-776-7600
Tangeliah@brazosvalleyimports.com
Timothy A. on 04/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
The service is outstanding
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 04/04/2018
Service Type: Maintenance
Review Created: 04/10/2018 12:57 PM
Tangelia H. at Brazos Valley Hyundai responded on 04/11/2018

Thank you for taking the time to complete our survey.  We appreciate your business and look forward to seeing you again. 

Tangelia Harris
Customer Care Supervisor
979-776-7600
Tangeliah@brazosvalleyimports.com
Mark P. on 04/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service and ease of scheduling on-line"
Scheduled on-line this was very helpful. Humberto in the service intake dept. did an outstanding and professional job.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 04/05/2018
Service Type: Maintenance
Review Created: 04/10/2018 10:55 AM
Tangelia H. at Brazos Valley Hyundai responded on 04/11/2018

Thank you for taking the time to complete our survey.  We appreciate your business and look forward to seeing you again. 

Tangelia Harris
Customer Care Supervisor
979-776-7600
Tangeliah@brazosvalleyimports.com
Curtis M. on 04/09/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"user friendly"
verified work needed and fixed the issues
Vehicle: 2016 Hyundai Sonata Hyb
Category: Service
Service Date: 04/05/2018
Service Type: Maintenance
Review Created: 04/09/2018 12:14 PM
Tangelia H. at Brazos Valley Hyundai responded on 04/09/2018

Thank you for taking the time to complete our survey.  We appreciate your business and look forward to seeing you again. 

Tangelia Harris
Customer Care Supervisor
979-776-7600
Tangeliah@brazosvalleyimports.com
Mary W. on 04/06/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The service people have always been very professional and courteous and work hard to do it in a timely manner"
Humberto was the service person today and he was very friendly and worked hard to see that my work was done in a timely fashion and saw that my car was washed before returning it to me. He is a professional in every way.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 04/04/2018
Service Type: Maintenance
Review Created: 04/06/2018 08:33 PM
Tangelia H. at Brazos Valley Hyundai responded on 04/09/2018

Thank you so much for taking the time to complete our survey.  We appreciate your business and look forward to seeing you again.

Tangelia Harris
Customer Care Supervisor
979-776-7600
Tangeliah@brazosvalleyimports.com
Walter M. on 04/06/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyundai maintenance service"
I asked for my SUV back by 3pm. It was ready by 11am.
Dillon waited on me back when I dropped the vehicle off and
when I picked it up. He is very efficient and courteous.
A great experience overall.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 04/04/2018
Service Type: Repair
Review Created: 04/06/2018 12:13 PM
Tangelia H. at Brazos Valley Hyundai responded on 04/06/2018

Thank you for taking the time to complete our survey.  We appreciate your business and look forward to seeing you again.

Tangelia Harris
Customer Care Supervisor
979-776-7600
Tangeliah@brazosvalleyimports.com
Denariss J. on 04/06/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Extremely great work "
Really cared and provided excellent work
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 04/02/2018
Service Type: Repair
Review Created: 04/06/2018 10:19 AM
Tangelia H. at Brazos Valley Hyundai responded on 04/06/2018

Thank you for taking the time to complete our survey.  We appreciate your business and look forward to seeing you again. 

Tangelia Harris
Customer Care Supervisor
979-776-7600
Tangeliah@brazosvalleyimports.com
James M. on 04/05/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil Change"
I recently got my oil change and they did a great job! Everyone was friendly and professional. When I called to get an appointment, the gentleman worked with me to get the earliest date possible.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 04/03/2018
Service Type: Maintenance
Review Created: 04/05/2018 11:20 AM
Tangelia H. at Brazos Valley Hyundai responded on 04/05/2018

Thank you for taking the time to complete our survey.  We appreciate your business and look forward to seeing you again.

Tangelia Harris
Customer Care Supervisor
979-776-7600
Tangeliah@brazosvalleyimports.com
Displaying Review 1 - 20 of 506 in total