Overview

Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5rating 4.3

534 Reviews

ReScore Reviews™ (12)

ReScore
Overall Rating 4.916665/5Overall Rating 4.916665/5Overall Rating 4.916665/5Overall Rating 4.916665/5rating 4.916665
Original
Overall Rating 2.75/5Overall Rating 2.75/5rating 2.75rating 2.75rating 2.75
86% Would Recommend
100% Business Response
Latest Review 4 days ago

Reviews


FN
Fred N.
Hilltop Lakes, TX
2018 Hyundai Santa Fe S
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/13/2018 Category: Service
Ease of access and friendliness of service
Timeliness of actual service was very good . But, getting an appointment to fit my schedule and plans not the easiest...
Tangelia H. from Brazos Valley Hyundai responded on 06/13/2018

Thank you for taking the time to complete our survey and provide us your feedback.  We appreciate your business and look forward to seeing you again. 

Tangelia Harris
Customer Care Supervisor
979-776-7600
Tangeliah@brazosvalleyimports.com

JC
Jeremy C.
College Station, TX
2014 Hyundai Tucson
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/12/2018 Category: Service
Very professional
Even with a tech out for surgery they got the car done in a timely matter and kept it over night to ease my worries about the problem and made sure it was 100% repaired
Tangelia H. from Brazos Valley Hyundai responded on 06/13/2018

Thank you for taking the time to complete our survey and providing us your feedback.  We appreciate your business and look forward to seeing you again.

Tangelia Harris
Customer Care Supervisor
979-776-7600
Tangeliah@brazosvalleyimports.com

BM
Brenda M.
College Station, TX
2017 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Service
It was a great customer service with Mr. Humberto. He explained all doubts that I had about my vehicle.
Tangelia H. from Brazos Valley Hyundai responded on 06/13/2018

Thank you for taking the time to complete our survey.  We appreciate your business and look forward to seeing you again.

Tangelia Harris
Customer Care Supervisor
979-776-7600
Tangeliah@brazosvalleyimports.com

MC
Mark C.
Centerville, TX
2015 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Great service!
Service was great, and our advisor Humberto was Awesome, very informative and friendly. I would highly recommend! Thank you for the outstanding service
Tangelia H. from Brazos Valley Hyundai responded on 06/11/2018

Thank you for taking the time to complete our survey and provide us your feedback.  We really appreciate your business and look forward to seeing you again.

Tangelia Harris
Customer Care Supervisor
979-776-7600
Tangeliah@brazosvalleyimports.com

Anonymous avatar
Verified Customer
College Station, TX
2012 Hyundai Accent
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2018 Category: Service
Friendly staff and great service
Wonderful staff made sure I knew exactly everything included in the service along with pricing and such. Before anything extra was even considered they would call and ask to make sure it was okay along with telling me the price.

The service was quick and I had my car back in a couple hours!
Tangelia H. from Brazos Valley Hyundai responded on 06/11/2018

Thank you so much for taking the time to complete our survey and provide us your feedback.  We appreciate your business and look forward to seeing you again. 

Tangelia Harris
Customer Care Supervisor
979-776-7600
Tangeliah@brazosvalleyimports.com

JR
James R.
Bryan, TX
2015 Hyundai Genesis
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2018 Category: Service
Couldn’t be happier with service
From my service agent (Dylan) to my vehicle services, everything was 5 star quality
Tangelia H. from Brazos Valley Hyundai responded on 06/10/2018

Thank you so much for taking the time to complete our survey and provide us your feedback.  We appreciate your business and look forward to seeing you again. 

Tangelia Harris
Customer Care Supervisor
979-776-7600
Tangeliah@brazosvalleyimports.com

BD
Brenda D.
Cameron, TX
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Excellent, professional services!
I bought my Hyundai at another dealer about an hour away from home. A few days ago, I was stranded on a farm to market road with 2 flat tires. Since my vehicle is still under warranty, it was towed to the nearest Hyundai dealership, Brazos Valley Hyundai. The gentleman in service, Dillon, was friendly and professional and even managed to save me a few dollars! When I came in to pick up my Tucson, I was pleasantly surprised to find that it had also been washed and looked great---- that's something my other dealership never does! I just wish I had found Brazos Valley Hyundai sooner! Thank you so much!!
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Kyle P., Service Manager from Brazos Valley Hyundai responded on 06/09/2018

Thank you for the awesome feedback!! I will be sure and share this with the team! If we can EVER be of assistance to you, let us know, we are here for YOU!

Kyle S. Parker
Service Director
979-776-7600
Kylep@brazosvalleyimports.com

PM
Patricia M.
Somerville, TX
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Great Customer Service
All the employees are professional with their customers as well as each other making it a great experience to bring your vehicle in for service.
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Kyle P., Service Manager from Brazos Valley Hyundai responded on 06/09/2018

We love and appreciate your feedback!! Thank you for taking the time to share your experience! We look forward to seeing you next time.

Kyle S. Parker
Service Director
979-776-7600
Kylep@brazosvalleyimports.com

CC
Catherine C.
Bryan, TX
2013 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018 Category: Service
The fast and kindness of the service people
Everyone was so polite and very helpful
Tangelia H. from Brazos Valley Hyundai responded on 06/07/2018

Thank you for taking the time to complete our survey.  We appreciate your business and look forward to seeing you again.

Tangelia Harris
Customer Care Supervisor
979-776-7600
Tangeliah@brazosvalleyimports.com

KD
Kay D.
Navasota, TX
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Service with a smile
I have been going to this dealership for 15 years, and although there are new owners, I am pleased with the service.
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Kyle P., Service Manager from Brazos Valley Hyundai responded on 06/06/2018

Thank you for taking the time to let us know about your visit! We appreciate you and your business!

Kyle S. Parker
Service Director
979-776-7600
Kylep@brazosvalleyimports.com

NO
Natalie O.
Sarasota, FL
2011 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Great service as usual
Tail light issue was more than it seemed- service dept kept me up to date with ordering parts, etc
Tangelia H. from Brazos Valley Hyundai responded on 06/04/2018

Thank you for taking the time to complete our survey.  We appreciate your business and look forward to  seeing you again. 

Tangelia Harris
Customer Care Supervisor
979-776-7600
Tangeliah@brazosvalleyimports.com

Anonymous avatar
Verified Customer
Fort Worth, TX
2008 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/29/2018 Category: Service
Excellent service
Excellent customer service. Work was done as promised.
Tangelia H. from Brazos Valley Hyundai responded on 05/29/2018

Thank you for taking the time to complete our survey.  We appreciate your business and look forward to seeing you again. 

Tangelia Harris
Customer Care Supervisor
979-776-7600
Tangeliah@brazosvalleyimports.com

MG
Mary G.
Madisonville, TX
2009 Hyundai Elantra To
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/29/2018 Category: Service
Service!!
Dillion stayed on top of what was going on and kept in touch while we were out of town. Thank you Dillion!
Tangelia H. from Brazos Valley Hyundai responded on 05/29/2018

Thank you for taking the time to complete our survey and provide us you feedback.  We appreciate your business and look forward to seeing you again.

Tangelia Harris
Customer Care Supervisor
979-776-7600
Tangeliah@brazosvalleyimports.com

SC
Sharyn C.
College Station, TX
2014 Hyundai Accent
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Amazing care and concern regarding my vehicle
Amazing care and concern regarding my vehicle. Service was beyond excellent. Possibly the best experience I've had with repair work in many, many years of car ownership. Thank you to everyone there for going the extra mile for me!
Tangelia H. from Brazos Valley Hyundai responded on 05/21/2018

Thank you for taking the time to complete our survey and provide us with your feedback. It makes us happy to hear that Humberto gave you the quality service that you deserve. We appreciate your business and look forward to seeing you again.   

Tangelia Harris
Customer Care Supervisor
979-776-7600
Tangeliah@brazosvalleyimports.com

KD
Kelvin D.
Bryan, TX
2017 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Vehicle Service
Dylan was my service advisor and has been in the past. He is always friendly and the vehicle was out in a timely manner
Tangelia H. from Brazos Valley Hyundai responded on 05/17/2018

Thank you for taking the time to complete our survey.  We appreciate your business and look forward to seeing you again

Tangelia Harris
Customer Care Supervisor
979-776-7600
Tangeliah@brazosvalleyimports.com

RD
Roxanna D.
Bryan, TX
2015 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Great service advisors!
Dylan Is always prompt and nice. He's quick on getting your car pulled up and getting you on your way!
Tangelia H. from Brazos Valley Hyundai responded on 05/17/2018

Thank you for taking the time to complete our survey.  We appreciate your business and look forward to seeing you again.

Tangelia Harris
Customer Care Supervisor
979-776-7600
Tangeliah@brazosvalleyimports.com

Anonymous avatar
Verified Customer
Bryan, TX
2012 Hyundai Accent
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Excellent service
The service was excellent, as always!
Tangelia H. from Brazos Valley Hyundai responded on 05/15/2018

Thank you for taking the time to complete our survey.  We appreciate your business and look forward to seeing you again. 

Tangelia Harris
Customer Care Supervisor
979-776-7600
Tangeliah@brazosvalleyimports.com

DG
Darlene G.
Shiro, TX
2017 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Excellent service
Very pleasant and helpful people
Tangelia H. from Brazos Valley Hyundai responded on 05/14/2018

Thank you for taking the time to complete our survey.  We appreciate your business and look forward to seeing you again.

Tangelia Harris
Customer Care Supervisor
979-776-7600
Tangeliah@brazosvalleyimports.com

Anonymous avatar
Verified Customer
Caldwell, TX
2014 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Great service
I have always gotten great service here
Tangelia H. from Brazos Valley Hyundai responded on 05/10/2018

Thank you so much for taking the time to complete our survey.  We appreciate your business and look forward to seeing you again.

Tangelia Harris
Customer Care Supervisor
979-776-7600
Tangeliah@brazosvalleyimports.com

EM
Eduardo M.
Bryan, TX
2013 Hyundai Elantra Gt
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/06/2018 Category: Service
Excellent customer service
BVH fixed our Elantra in a timely manner and made sure we understood why repairs were warranted.
Tangelia H. from Brazos Valley Hyundai responded on 05/07/2018

Thank you for taking the time to complete our survey and provide us your feedback.  We appreciate your business and look forward to seeing you again.

Tangelia Harris
Customer Care Supervisor
979-776-7600
Tangeliah@brazosvalleyimports.com