Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

1240 Reviews

ReScore Reviews™ (4)

ReScore
Overall Rating 4.4999975/5Overall Rating 4.4999975/5Overall Rating 4.4999975/5Overall Rating 4.4999975/5rating 4.4999975
Original
Overall Rating 1.5/5rating 1.5rating 1.5rating 1.5rating 1.5
98% Would Recommend
Latest Review 1 day ago

Reviews


JH
JIM H.
Baltimore, MD
Saturn L200
Verified
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09/24/2018
9/21/18 Jim Herman
You can always count on Brentwood Automotive.

AA
ALLISON A.
Baltimore, MD
Hyundai Ioniq Hybrid
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018
Amazing per usual!
Came in unannounced and they treat you like family. Friendly, funny, fair. I’ll never go anywhere else unless they tell me to.

DC
DAVID C.
Baltimore, MD
Toyota Camry Solara
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018
I never feel ripped off!
I trust everything they tell me about me car and price is competitive.

KC
KATHERINE C.
Baltimore, MD
Toyota Prius
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018
the best
I highly recommend Brentwood to anyone in Baltimore. Their work is excellent, their customer service is the best. Why take your car anywhere else?

SG
Sean G.
Baltimore, MD
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Sean said this business was quick, they kept him informed during the work and they were able to complete the job at a good price.
This review was collected via phone interview by Customer Research Inc.

VC
Vivian C.
Baltimore, MD
Volkswagen New Beetle Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Vivian said the employees were kind. They were helpful. They provided great service. She trusted the service they provided.
This review was collected via phone interview by Customer Research Inc.

MN
MATT N.
Baltimore, MD
Acura MDX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018
Great service
New to Baltimore and Maryland, so I needed an efficient and reliable vehicle safety check. From the appointment setting, to the service to the follow up Brentwood was professional, courteous and priced well. Will definitely go back when I need other services.

AT
ANASTASIA T.
Baltimore, MD
Ford Transit Connect
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018
Joe was helpful
Joe was helpful in explaining everything on the phone and making sure all needs were understood and met

FD
Frances D.
Baltimore, MD
Honda Accord Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Frances said she was very pleased.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Baltimore, MD
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018
Battery
Brentwood lent me their portable jump start to get me car to the shop. All is well now, fast and friendly as always!

CB
Christopher B.
Baltimore, MD
Honda Fit
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Christopher said the people were really friendly, they explain everything, and they do not overcharge or push other services..
This review was collected via phone interview by Customer Research Inc.

SR
Samantha R.
Baltimore, MD
FIAT 500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Spoke with Samantha's fiance. He said the staff at the business were clear, efficient, and helpful. They are glad to have them around.
This review was collected via phone interview by Customer Research Inc.

PK
PAUL K.
Baltimore, MD
Volkswagen New Beetle
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2018
Positive Attitude
I had a marvelous experience with Joe and I can only imagine that the mechanics who worked on my Beetle were equally talented, because it came back sounding great. I really appreciated their detailed assessment and their commitment to taking the extra time to make sure that everything was necessary. A wonderful experience all around, I would recommend them to any of my friends and family.

Verified Customer
Baltimore, MD
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018
Excellent Experience
The service was prompt, fair and they were pleasant. It could not have been better.

MP
MATT P.
Baltimore, MD
Toyota Sienna
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018
Great service and communication
Great service and communication. Phone answered promptly, appointment made, reminders sent, quick drop off and speedy work on a state inspection. Been using these guys for years and have always been happy.

EM
EARL M.
Owings Mills, MD
Chevrolet Cruze
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018
They give a price before they do the work
Brentwood will run a check on your car to see what needs to be done and quote you a price and only do the work you have approved at the price they gave you no hidden cost.They show honesty and great service.

RA
Rebbeca A.
Baltimore, MD
Toyota Prius
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Rebbeca said the staff at the business did a great job, resolved her issue, and were easy to work with.
This review was collected via phone interview by Customer Research Inc.

MH
Max H.
Baltimore, MD
Subaru Impreza Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Max said the service was good.
This review was collected via phone interview by Customer Research Inc.

SM
Shannon M.
Baltimore, MD
Toyota Camry
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/09/2018 Category: Service
Shannon said they did a good job.
This review was collected via phone interview by Customer Research Inc.

JK
JOHN K.
Baltimore, MD
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2018
Oil change and tire rotate.
Always nice. Give me a ride home. Professional.