Brentwood Automotive


Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

1033 Reviews

ReScore Reviews™ (4)

ReScore
Overall Rating 4.4999975/5Overall Rating 4.4999975/5Overall Rating 4.4999975/5Overall Rating 4.4999975/5rating 4.4999975
Original
Overall Rating 1.5/5rating 1.5rating 1.5rating 1.5rating 1.5
98% Would Recommend
Latest Review about 20 hours ago
ANN M. on 10/22/2017
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"Personal attention to the car & the owner!!"
Overall, Brentwood is the best! Scheduling repairs & responding to unforeseen automotive situations is excellent. Staff are knowledgable with helpful explanations of needed repairs. Mike is very good at delivering the news of necessary repairs & related costs with patience & empathy. I have used numerous places for repairs over 50 years, and I would not hesitate to recommend Brentwood to anyone.
Vehicle: Chrysler PT Cruiser
Service Date: 10/20/2017
Review Created: 10/22/2017 05:10 AM
Joan B. on 10/19/2017
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"HONEST Dependable Trustworthy Courteous"
My car has been serviced at Brentwood since I bought it seven years ago. Brentwood is honest. Every year I take advantage of their very comprehensive Autumn check all systems, etc. coupon. They don't "discover" bogus problems that need to be fixed. For example, this year they found nothing wrong and I incurred no additional expense beyond the reasonable price of the coupon.
Vehicle: Honda Fit
Service Date: 10/16/2017
Review Created: 10/19/2017 10:32 AM
William M. on 10/18/2017
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"nice folks who seem to be honest"
Usual good work -- and appointments!
Vehicle: Nissan Versa
Service Date: 10/16/2017
Review Created: 10/18/2017 09:53 AM
Kelly D. on 10/18/2017
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Kelly said the staff did great work and it was done on time. The crew was great.
Vehicle: Chevrolet Silverado 1500
Category: Service
Service Date: 10/12/2017
Review Created: 10/18/2017
This review was collected via phone interview by Customer Research Inc.
DENNIS T. on 10/08/2017
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"Once Again!!!"
The service was the "Same Ole, Same Ole" Great!!! The service writer was Knowledge, Patient and Efficient. A very high percentage of service customers aren't happy when they arrive, they're having a problem it's naturel. well Will Lorenzo gives them the "Same ole' Same Ole' attention, gets them in and out quickly problem solved and a smile on their faces. Once again "Same Ole' Same Ole' is Great.
Thanks Will,
Denis J Tilghman
Vehicle: Dodge Dart
Service Date: 09/26/2017
Review Created: 10/08/2017 12:41 PM
Edward N., President at Brentwood Automotive responded on 10/09/2017

Thanks for a great review. We appreciate your business.

REAGAN D. on 10/05/2017
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"Great Service"
I trust Brentwood be honest with their evaluation of my car's tproblem & then do skillful job to fix it!
Vehicle: Nissan Altima
Service Date: 10/02/2017
Review Created: 10/05/2017 09:33 AM
Erin G. on 09/26/2017
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Erin said she visits them for service and their prices are excellent. The person she dealt with explained the repairs to her.
Vehicle: Scion tC
Category: Service
Service Date: 09/22/2017
Review Created: 09/26/2017
This review was collected via phone interview by Customer Research Inc.
DEBROAH A. on 09/24/2017
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"They are great!"
Professional, friendly and trustworthy
Vehicle: Cadillac CTS
Service Date: 09/22/2017
Review Created: 09/24/2017 05:41 AM
GREG G. on 09/19/2017
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"Brentwood always does great work. "
The work gets done right and the prices are fair. Hard to find that in this day and time.
Vehicle: Toyota Camry
Service Date: 09/18/2017
Review Created: 09/19/2017 12:57 PM
Amelia C. on 09/18/2017
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Amelia said they were very helpful, timely, and personable.
Vehicle: Honda Civic Coupe
Category: Service
Service Date: 08/30/2017
Review Created: 09/18/2017
This review was collected via phone interview by Customer Research Inc.
DON D. on 09/17/2017
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"Excellent "
They fix it. Quickly and completely.
Vehicle: Honda CR-V
Service Date: 09/08/2017
Review Created: 09/17/2017 05:40 AM
Abby D. on 09/15/2017
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Abby said this business was awesome.
Vehicle: Toyota Corolla
Category: Service
Service Date: 09/05/2017
Review Created: 09/15/2017
This review was collected via phone interview by Customer Research Inc.
Frances M. on 09/15/2017
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Frances said the staff was polite. They did a lot of different things.
Vehicle: Honda CR-V
Category: Service
Service Date: 09/01/2017
Review Created: 09/15/2017
This review was collected via phone interview by Customer Research Inc.
Michael W. on 09/15/2017
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Michael said the staff did a good job but they forgot to change the oil sticker.
Vehicle: Chrysler PT Cruiser
Category: Service
Service Date: 08/30/2017
Review Created: 09/15/2017
This review was collected via phone interview by Customer Research Inc.
JOSH B. on 09/14/2017
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"just a great spot to get your oil changed"
this place is great. job well done
Vehicle: Honda CR-V
Service Date: 09/08/2017
Review Created: 09/14/2017 01:49 PM
Gretta E. on 09/14/2017
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"Peace of mind"
Care and courtesy of staff, especially Will Lorenzo, is far better than I've ever experienced prior to going to Brentwood.
Vehicle: Subaru Impreza Sedan
Service Date: 09/13/2017
Review Created: 09/14/2017 01:24 PM
David L. on 09/14/2017
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"prompt service, good explanation of car problem"
good prompt service
Vehicle: Nissan Altima
Service Date: 09/13/2017
Review Created: 09/14/2017 06:46 AM
DON A. on 09/10/2017
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"Just Enough"
You do what's needed - nothing more and nothing less.
Vehicle: Toyota Prius
Service Date: 09/08/2017
Review Created: 09/10/2017 02:58 AM
CHARLES S. on 09/06/2017
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"Friendly people."
Great staff. But this last time having my oil changed, it took all day. But I called an told you guys I had appointment at 3:30. An they got it done before my other appointment. Over all you guys do a great job. Thank you.
Vehicle: Chevrolet Silverado 1500
Service Date: 09/05/2017
Review Created: 09/06/2017 02:16 AM
CATHERINE B. on 09/02/2017
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"Good business ethic!"
I was so thankful for the good care Brentwood took of me. Every detail was handled right, and the ease of dealing with them was really a good reflection on their way of doing business.
Vehicle: Subaru Forester (Natl)
Service Date: 08/30/2017
Review Created: 09/02/2017 10:14 AM
Edward N., President at Brentwood Automotive responded on 09/05/2017

Thank you for the nice review. We try hard to keep our customers safe and happy. Maintaining good relationships with our customers is what helped us stay in business for 41 years.
Thanks again,  Ed Nemphos

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