Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

1271 Reviews

ReScore Reviews™ (4)

ReScore
Overall Rating 4.4999975/5Overall Rating 4.4999975/5Overall Rating 4.4999975/5Overall Rating 4.4999975/5rating 4.4999975
Original
Overall Rating 1.5/5rating 1.5rating 1.5rating 1.5rating 1.5
98% Would Recommend
Latest Review 13 minutes ago

Reviews


JB
JAMES B.
Baltimore, MD
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018
Great Service at a reasonable price.
I used to have my own shop, and do all of my own work. As the pickiest of customers, I'm really happy with Brentwood's professionalism, ability, and it doesn't hurt they are friendly as well.

MB
MICHAEL B.
Baltimore, MD
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018
Averted a dicey driving situation
I had a headlight go out on me. Normally, I would have waited for a regularly scheduled maintenance, but I had a drive to DC on my schedule and a snowstorm coming, both before my visit to the shop. I called and Brentwood, understanding to potential problem, squeezed me into their busy schedule. I'll feel much safer driving in the dreaded "wintry mix" tonight! Just another reason to continue as a Brentwood customer.

GA
GAYLE A.
Baltimore, MD
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018
Auto repair
Friendly and efficient

LW
Lindsey W.
Baltimore, MD
Ford Escape
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/09/2018 Category: Service
Lindsey said the customer service was good.
This review was collected via phone interview by Customer Research Inc.

ML
Miles L.
Pasadena, MD
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Miles said the business was helpful and very efficient. The staff were friendly and kept him updated about the status of his vehicle.
This review was collected via phone interview by Customer Research Inc.

CC
CHARLIE C.
Baltimore, MD
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2018
SATISFIED
Always received good, timely service delivered with a smile. Only downside is they seem a bit expensive. However, you get what you pay for!!

PA
PAULA A.
Baltimore, MD
Volkswagen Passat
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018
Great Service
Brentwood Automotive always offers superior service. It is a pleasure doing business with the folks in the company.

PC
PAULETTE C.
Baltimore, MD
Volkswagen Golf GTI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018
Professional, fast and great to deal with
I'm new to the area and needed a state inspection. Brentwood handled this whole process in the most professional manner. They were pleasant on the phone and in person. They gave me the date I wanted for the inspection. They completed it quickly. I will definitely take my car their again.

AD
Anthony D.
Baltimore, MD
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018 Category: Service
Anthony said they did a pretty good job.
This review was collected via phone interview by Customer Research Inc.

CB
Claudia B.
Baltimore, MD
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018
Friendly service
Always helpful, good service at a reasonable price!

WL
WILLIAM L.
Baltimore, MD
Honda Fit
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018
Friendly, good service, no monkey business.
Just moved here from out of state. Took my car in for a Maryland inspection. Will was helpful and friendly. The car was done quickly. There were no unexpected issues or attempts to extort money from me (which I have come to expect from repair shops). I wish all car mechanics were this straight-forward and honest.

JH
James H.
Baltimore, MD
MINI Cooper Hardtop
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/30/2018 Category: Service
James said the business is personable and friendly, but the cost keeps going up. He added, at another facility, he can get a vehicle wash and a senior discount.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Baltimore, MD
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2018
Review
Friendly atmosphere in which they do what’s best for my car. I’ve already recommended them to my son.

AP
Alex P.
Baltimore, MD
Volkswagen Passat
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2018 Category: Service
Alex said they did everything right, in the right amount of time with no issues.
This review was collected via phone interview by Customer Research Inc.

MS
Martin S.
Baltimore, MD
Toyota Prius v
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018 Category: Service
Martin said the business did exactly what they said they would do in a timely manner.
This review was collected via phone interview by Customer Research Inc.

JM
JAN M.
Baltimore, MD
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018
Professional and thoughtful people!
Very professional and I appreciated the rides back and forth, as I had no other transportation.

GA
GAYLE A.
Baltimore, MD
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018
Trustworthy
Staff is courteous and friendly

BM
Beatrice M.
Baltimore, MD
Honda Civic Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
Beatrice said that the place has never given her a reason to complain.
This review was collected via phone interview by Customer Research Inc.

PV
PHAT V.
Baltimore, MD
Nissan JUKE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018
Friendly service
Friendly and fast service at the time and expectation they communicated. Not only was I services well, but how they spoke about other customers and the community as well as how they handled other customers was very professional and caring as well. Every person I encountered on their staff from the people at the desk to the mechanics were curtious and professional.

WH
WILLIAM H.
Baltimore, MD
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018
Great service!
Great work and excellent service! Much appreciated.