Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84
4.8

( 1467 Reviews )

ReScore Reviews™ (4)

ReScore
Overall Rating 4.4999975/5Overall Rating 4.4999975/5Overall Rating 4.4999975/5Overall Rating 4.4999975/5rating 4.4999975
Original
Overall Rating 1.5/5rating 1.5rating 1.5rating 1.5rating 1.5
98% Would Recommend
Latest Review 1 day ago

Reviews


BK
Byron K.
Baltimore, MD
Volvo V50
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/05/2019 Category: Service
Byron said every thing was great as far as the service. The communication could have been better. His vehicle had to be there for awhile and he would have liked if they let him know that.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Baltimore, MD
Mercury Mariner
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/28/2019
Title
The staff is very friendly

Verified Customer
Baltimore, MD
Toyota Prius
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/18/2019
Latest experience
My only complaint is that I don't know why the service took so long. I brought the car in Monday afternoon for a Tuesday appointment and did not hear anything until Tuesday afternoon when I called them. Ultimately, I received word that the job was finished at 4:20 Tuesday afternoon. I think the job was well done, and the people were very pleasant, but I can't help wondering why the appointment took so long.

I've been going to Brentwood since 2004, and this is the first time that a routine job took so long.

JP
Jon P.
Annapolis, MD
Ford Focus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/14/2019 Category: Service
Jon said he is working with the owner about a few issues and he's sure everything will be taken care of.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Baltimore, MD
Honda Odyssey
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/31/2019
Good people
Very efficient. Car is done quick. I thought this trip was a little expensive but not outrageous. Nice employees.

SH
STACIA H.
Baltimore, MD
Mercedes-Benz E-Class
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/04/2018
Courteous professional
Courtesy professional efficient

LW
Lindsey W.
Baltimore, MD
Ford Escape
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/09/2018 Category: Service
Lindsey said the customer service was good.
This review was collected via phone interview by Customer Research Inc.

SM
Shannon M.
Baltimore, MD
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/09/2018 Category: Service
Shannon said they did a good job.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Towson, MD
BMW 3 Series
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/25/2018
Very thorough
Very nice people and very thorough about he issues with your car. They let you know what must be done right away vs what you can have done later on. They don’t make you feel like you have to get everything done all at once and spend a ton of money. Glad to have found them.

GB
Gregory B.
Baltimore, MD
Mazda B4000
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/21/2018 Category: Service
Gregory said he told the staff he was in no hurry, but it took several days to check out his vehicle. He was pleased with the service.
This review was collected via phone interview by Customer Research Inc.

LW
Lindsey W.
Baltimore, MD
Ford Escape
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/10/2018 Category: Service
Lindsey said it was easy to make an appointment online and they were pretty quick.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Baltimore, MD
INFINITI G35 Coupe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/26/2018
Friendly and timely service
I went for a standard oil change and from the time of my arrival to receiving my key back, it took 25 mins.

SS
STEVEN S.
Baltimore, MD
Honda CR-V
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/04/2018
Great customer service and fast turnaround
I had to have a significant amount of suspension work done. I dropped the car off the night before (after hours) and the inspection, and estimate were done by 9am. The work was completed same day!

MW
MICHAEL W.
Baltimore, MD
Acura MDX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/18/2018
Convenient & Fast
Was able to call a day ahead and get the car diagnosed next day. Happy with information received and will continue to use Brentwood.

JP
Jon P.
Annapolis, MD
Ford Focus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/14/2018 Category: Service
Jon said the business did not fix his vehicle properly the first time, and he had to take it back.
This review was collected via phone interview by Customer Research Inc.

JB
Jamie B.
Baltimore, MD
Honda Accord Sdn
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/19/2018 Category: Service
Jamie said this business was cordial. Overall, everything went well.
This review was collected via phone interview by Customer Research Inc.

ST
Steve T.
Baltimore, MD
Toyota Sequoia
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/06/2018 Category: Service
Steve said he's been with them over the years, and he trusts them.
This review was collected via phone interview by Customer Research Inc.

JB
John B.
Baltimore, MD
Toyota Avalon
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/04/2018
Customer service has improved.
It is great to have someone new at the front who seems more up to speed and faster on checkout, etc.

GZ
Greg Z.
Towson, MD
Honda CR-V
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/01/2017 Category: Service
Greg said they did a good job.
This review was collected via phone interview by Customer Research Inc.

MW
Michael W.
Baltimore, MD
Chrysler PT Cruiser
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/15/2017 Category: Service
Michael said the staff did a good job but they forgot to change the oil sticker.
This review was collected via phone interview by Customer Research Inc.