ReScore Reviews™ (4)
Obviously this one star was a mistake. I called Nancy to make sure nothing was wrong with service she'd received last time and she said no , that she loved our service and meant to give us 5 out of 5 stars.
Hopefully she will correct the mistake.
I prefer to support small/local businesses so I am willing to give Brentwood the benefit of the doubt. I did appreciate that Ed called me after the weekend to check in to make sure I wasn't having any problems with the car. I need to reserve whether I would recommend the place until I see how things work out.
Chaula, Please accept my heart felt appologies. I hate it when one of our valued customers has to come back even a second time, much less a third time. I have to tell you that electrical problems can be tricky. After the first alternator failed, we had to give the the company we got it from the opportunity to make it good. When it failed the sencond time, we immmediatly thought that something else could be causing the alternator not to work, like the corroded cabling that we found. As it turns out, the second alternator was the culprit. Strange coincidence that both were defective. That's why we went with a different brand.
I know it was a major inconvenience for you and if there is anything I can do to compensate you for your time, let me know.
Chris , I'm very sorry to hear that. It should have never happened, and it rarely does. I will definately look into why it happened. i hope they saw you anyway.
You write as if you've been in the auto mechanic business for quite some time and I can appreciate that. And it's really could that you like to express how you feel about matters that concern you. I like to do so as well. So when I made the comments that I stated initialy it was made from my past experience in getting car repairs done. Though I do appreciate your rsponse I just feel differently about your procedures and so I'll leave at that. I am pleased with the repairs that Ive had done to my car in the past and would like to say thank you.