ReScore Reviews™ (26)
Hi this is Shawn Wilt, I was wondering if you could take just a moment to explain why you feel this way. The only items recommended were the head light bulbs and the right rear tail light assembly that are required to pass your Virginia State Inspection. The technician and myself walked to the car with you to show you so that there was no misunderstanding, so I'm just wondering why you feel like we were trying to lie to you.
Thank you for your email response, I appreciate your response on a personal level, I always try to make an effort to see things from the customer’s point of view and work with them. I'm sorry our inspector couldn't pass your headlight bulbs since they were not DOT approved. Sometimes it may be because they provide too many lumen's. If they are not DOT approved they do not pass. I've seen some inspection stations miss that but he is just doing his job and trying to follow the State Police guidelines. In any case I hope that you were able to get your VA inspection completed. If not, if there is anything I can do to help let me know. I do have one favor to ask of you. These surveys are designed to help me as an Advisor address any issues that arise and can be resolved. The surveys reflect solely on my performance with the customer. If I were to resend the survey to you would you be able to re-score the survey to reflect that? Your help would really be appreciated.
Thanks again, Shawn