Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

21 Reviews

95% Would Recommend
Latest Review 2 days ago

Reviews


DN
DOUG and ANN N.
Brownsburg, IN
Mercury Mountaineer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2019
You can trust them!
I trust Bburg Muffler. That's good enough for me.

JF
Jay F.
Danville, IN
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Jay said they are terrific over there.
This review was collected via phone interview by Customer Research Inc.

JP
Jim P.
Danville, IN
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2019 Category: Service
Jim said the service was good.
This review was collected via phone interview by Customer Research Inc.

JS
John S.
Indiana
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/02/2019 Category: Service
John said the business did what was expected in a timely manner.
This review was collected via phone interview by Customer Research Inc.

WS
WESLEY S.
Avon, IN
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2019
Great service center!!1
Every single time I come here, they fix my problems, NO BS EVER. They will do everything they can to help you. Best place in the surrounding area and then some.

JM
JEFF M.
Brownsburg, IN
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/25/2019
Trustworthy
I trust them to be honest about what is wrong.

DG
DANIEL G.
Brownsburg, IN
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/24/2019
Top Notch Service
We are so lucky to have found Brownsburg Muffler. What a great group of honest, personable, and caring folks. Their service is second to none. You are given honest detail of needed repairs at a fair price. Thanks for always taking such good care of our family.

VF
VIC F.
Indianapolis, IN
Toyota Matrix
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/21/2019
Honest and complete service at a fair price.
I've had all of my cars serviced at Brownsburg Muffler & Service Center. All makes and all types of service; minor to major. Fair and up front with what is needed.

Verified Customer
Brownsburg, IN
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019
Trustworthy!
Always pleasant, eager to please, and thorough! Never have to worry that the work is not done right!

RC
Richard C.
Brownsburg, IN
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
Richard said their service was great.
This review was collected via phone interview by Customer Research Inc.

KC
Kyle C.
Brownsburg, IN
Dodge Cab
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
Kyle said they are great people.
This review was collected via phone interview by Customer Research Inc.

KA
KEITH A.
Brownsburg, IN
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/09/2019
knowledge
These guys found a condition with my engine that answered a question about coolant loss. Although they don't fix this kind of problem with engines they found someone who can. Thanks Ed.

RC
Raplh C.
Brownsburg, IN
Buick LaCrosse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Service
Ralph said that the place was very good.
This review was collected via phone interview by Customer Research Inc.

GC
GREG C.
Brownsburg, IN
Hyundai Veracruz
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/26/2019
Great
Friendly staff. Great prices. Great work. At their prices. It’s not worth doing it yourself

JD
JOHN D.
Brownsburg, IN
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2019
Excellent staff!
I have been using Brownsburg Muffler & Service Center since the early 1970's! And I will continue! jd
Jerry W., Operations Manager from Brownsburg Muffler & Service Center responded on 01/23/2019

Thanks John

Jerry Williams
Operations Mgr.
(317)852-6833

MS
Morris S.
Avon, IN
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/12/2019
Sudden bad turn
After several very good service experiences at B'burg M&S, I'm afraid the last one kind of soured me. When I put my PT Cruiser in for preventative timing-belt and water-pump replacement, no mention was made of anything needing to be touched on the air -cond. system. But when I picked the car up and paid some 25 bucks over the orig.. oral estimate, the AC was not working, and when I looked at the final bill, it stated that the AC needed to be disconnected to do the work and that there would be additional charge to purge and re-chg the AC system. There was no mention of this when I put the car in or with any subsequent phone-call. It was just a nasty, nasty surprise on a hot day ! I did not go right back to complain because I was too damned mad at the time!
Jerry W., Operations Manager from Brownsburg Muffler & Service Center responded on 01/14/2019

Hello Morris,

I just received or heard about this. After looking at a copy of the work preformed, I see the comments in quotations that your referring to, but for all applicable models and your didn't require us to remove or do anything to the air conditioning. But I would like to check your air conditioning and re-chage it if needed,  at no chage to you. Also, I am refunding the $25.00 as a credit to your account with us. And I am very sorry for the lack of commuication on our part.

Jerry Williams
Operations Mgr.
(317)852-6833

BT
Bud T.
Brownsburg, IN
GMC Sierra 3500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Spoke with Patty. She said this business is friendly, courteous and they are repeat customers of the business.
This review was collected via phone interview by Customer Research Inc.

WR
William R.
Indianapolis, IN
Dodge Avenger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019 Category: Service
William said he was treated real good by the business. He has been going there for 6 years. It's like home and the people are awesome.
This review was collected via phone interview by Customer Research Inc.
Jerry W., Operations Manager from Brownsburg Muffler & Service Center responded on 01/23/2019

William,

Your comments are very much appreciated.

Jerry Williams
Operations Mgr.
(317)852-6833

KA
KEITH A.
Brownsburg, IN
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019
experts
Few mechanic shops provide all the services a vehicle needs. Brownsburg Muffler has a wide range of experts at their shop. If rarely a vehicle goes back they can find the more complex or hidden problems. Brownsburg has good technicians.
Jerry W., Operations Manager from Brownsburg Muffler & Service Center responded on 01/09/2019

Keith,

Thanks for the wonderful comment about our team, I will
pass it along to all of them.

Jerry Williams
Operations Mgr.
(317)852-6833

JH
Joel H.
Indiana
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
Joel said he hasn't had much time to drive his vehicle after he got it back. But, it seems like it was fixed correctly.
This review was collected via phone interview by Customer Research Inc.

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