Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

51 Reviews

98% Would Recommend
Latest Review about 19 hours ago

Reviews


MS
MATTHEW S.
Brownsburg, IN
Ford Escape
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/23/2019
Poor service on phone & desk
The individual who greets and answers the phone needs to be more friend. I felt like I was being a pain in the rear end when I called to make an appt. This has happened the last two times you have worked on my vehicle. My wife just experienced the same this this past week she called to schedule oil change.
Jerry W., Operations Manager from Brownsburg Muffler & Service Center responded on 06/24/2019

Hello Matthew,

I am so sorry about this, please accept my apology.
And thank you for taking your time to let us know, will
work with the team and get this corrected.

Jerry Williams
Operations Mgr.
(317)852-6833

MV
MIKE V.
Avon, IN
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019
Reliable service
I've been going to BMSC for approximately 14 years now. From the first visit for a Passat timing belt and water pump replacement to the latest oil change for a Honda Odyssey, BMSC has been straightforward with scheduling, estimates, and discussions with work. This has carried through a change in ownership which speaks to the reputation that was established.... and continues.

SC
Steven C.
Indiana
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Service
Steven said his experience is always the best. The staff is very fair, very honest and they take care of him.
This review was collected via phone interview by Customer Research Inc.

DC
DENNIS C.
Pittsboro, IN
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019
Great service
I came in in this morning and had my front alignment and two tires put on and I did it fast and good and the vehicle is handling great

JS
Jim S.
Brownsburg, IN
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019 Category: Service
Jim said he's happy with their service. They met his expectations.
This review was collected via phone interview by Customer Research Inc.

EB
Eugene B.
Avon, IN
Subaru Baja (Natl)
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019 Category: Service
Spoke with Gene. He said they do good work, and he has been using this business for the last 10 years.
This review was collected via phone interview by Customer Research Inc.

HM
HARRY M.
Indianapolis, IN
Toyota Camry Solara
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019
Reliable and fair
Excellent service and timely

MR
Marlin R.
Brownsburg, IN
Saturn Aura
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
Marlin said their cost was reasonable and the staff only did what was necessary.
This review was collected via phone interview by Customer Research Inc.

MR
Marlin R.
Brownsburg, IN
Saturn Aura
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
Marlin said their cost was reasonable and the staff only did what was necessary.
This review was collected via phone interview by Customer Research Inc.

MR
MAX R.
Brownsburg, IN
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2019
Trustworthy!
Quick, efficient, reasonably priced!

DM
DEBRA M.
Brownsburg, IN
Subaru Outback
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/24/2019
Trust
I trust this companies work and it’s employees recommend. This came over time.

Thank you!0

RO
ROBIN O.
Indianapolis, IN
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2019
Please revise phone number.
Robin’s phone number is 317-840-1119.

CB
CINDY B.
Indianapolis, IN
GMC Envoy
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019
Amazing
Awesome

Verified Customer
Brownsburg, IN
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2019
Great Service in The Burg
The baton was passed from Dave and Jeff to Chaz and Co. without a hitch so the tradition of outstanding auto repair lives on!

Verified Customer
Brownsburg, IN
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2019
Trust worthy repairs.
Only place to go for major repairs. It’s always repaired correctly the first time. I have complete confidence in their technicians. I appreciate their estimates in terms of what’s needed & the cost to make repairs.

LC
Linda C.
Indianapolis, IN
Chevrolet S-10
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2019 Category: Service
Spoke with John. He said that the place is good, he is fully satisfied and has been going there for 37 years.
This review was collected via phone interview by Customer Research Inc.

RT
Robert T.
Brownsburg, IN
INFINITI G35 Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2019 Category: Service
Robert said the people are honest, smart and get the job done.
This review was collected via phone interview by Customer Research Inc.

EH
Ernie H.
Brownsburg, IN
GMC Sierra 3500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/06/2019 Category: Service
Spoke with Sandra. She said every time she goes there, everything works out great.
This review was collected via phone interview by Customer Research Inc.

DM
DEBRA M.
Brownsburg, IN
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2019
Best automotive service!!!
Best automotive service!!!

Verified Customer
Avon, IN
GMC Jimmy
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2019
Awesome
They took great car of me. Fixes my tire in no time and also checked fluids and tire pressure. Great service! I will go back in the future. It's hard to find honest dependable mechanics these days.

Displaying Review 1 - 20 of 51 in total