Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

147 Reviews

98% Would Recommend
78% Business Response
Latest Review 5 days ago

Reviews


LC
Lenny C.
Scottsdale, AZ
Mercedes-Benz SLK-Class
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Lenny said the manager was excellent. He got in without an appointment and the service was great. He received a quote for a full synthetic oil change and was charged a different cost due to the quote not factoring in the charge for labor.
This review was collected via phone interview by Customer Research Inc.

NH
Nick H.
Scottsdale, AZ
Audi A4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Nick said the service was quick, professional and good.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Scottsdale, AZ
Ford Ranger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2018
Review
On time, courteous, knowledgeable, fast

TM
TOMMY M.
Scottsdale, AZ
INFINITI QX4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018
Good work, Good people, Good prices
Buddy's is the place to go for all of your auto service needs. Steve, Brian, and the entire crew are very professional and honest. A really great shop.

LK
Lloyd K.
Scottsdale, AZ
Ford Police Interceptor
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2018 Category: Service
Lloyd said he was generally pleased with the service, and he thought it went well.
This review was collected via phone interview by Customer Research Inc.
Brian B. from Buddy's Auto Repair & Alignment responded on 07/03/2018

Thanks for coming in! It is good to know the service went well. 


Verified Customer
Scottsdale, AZ
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018
Auto repair
The work was completed timely and perfectly. Very professional and fair pricing.
Brian B. from Buddy's Auto Repair & Alignment responded on 07/03/2018

Wow that is very high praise! Thank you so much for your review. It makes us very happy to know we are taking care of your needs fairly.


Verified Customer
Scottsdale, AZ
Toyota 4Runner
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018
Buddy’s Auto Repair
Outstanding, attentive service. I will definitely recommend Buddy’s!
Brian B. from Buddy's Auto Repair & Alignment responded on 07/03/2018

Thanks for your review, and recommendations are how we grow please tel your friends and family. We wil make sure to take care of them and develop relationships.


DS
DON S.
Scottsdale, AZ
Sterling 825
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2018
Service at its best.
Great people.
Brian B. from Buddy's Auto Repair & Alignment responded on 07/03/2018

Thanks Don we appreciate you being a part of the Buddy family!


KB
KRISTEN B.
Scottsdale, AZ
GMC Acadia
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018
Honest mechanics
I've taken my GMC Acadia to Buddy's twice now. I'm happy with the level of service they provide. Their prices are fair and they've never suggested unnecessary work. I will trust them to service any vehicle I own.
Brian B. from Buddy's Auto Repair & Alignment responded on 07/03/2018

That is our mission providing excellent service at a reasonable price and not overselling. Thanks for being such a great customer!


DF
Dan F.
Scottsdale, AZ
Chrysler 300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Dan said the service was fine, and he had no problems.
This review was collected via phone interview by Customer Research Inc.
Brian B. from Buddy's Auto Repair & Alignment responded on 07/03/2018

Thanks for the review and glad he had a good experience!


JH
Jan H.
Scottsdale, AZ
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Jan said the staff members were prompt, the price was fair and they did a great job. It was a great business. They were really very trustworthy.
This review was collected via phone interview by Customer Research Inc.
Brian B. from Buddy's Auto Repair & Alignment responded on 07/03/2018

Great to hear we were trustworthy if there is no trust there not a great relationship. We strive to provide the the ver best!  


AW
Angela W.
Phoenix, AZ
Ford Mustang
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Angela said this business replaced her air conditioner compressor. The next day it blew, and this staff took care of it again, at no additional charge.
This review was collected via phone interview by Customer Research Inc.
Brian B. from Buddy's Auto Repair & Alignment responded on 07/03/2018

Thanks Angela we apreciate ou and the ROOSTER best sports talk in the AZ! 


MM
Mike M.
Scottsdale, AZ
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Mike said the staff were very good to him and did a great job.
This review was collected via phone interview by Customer Research Inc.
Brian B. from Buddy's Auto Repair & Alignment responded on 07/03/2018

Thanks for coming in and glad to be of service!


SA
SAM/MARIAN A.
Scottsdale, AZ
INFINITI QX56
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/10/2018
Repair trunk latch
I ended up paying for time that the mechanic used to figure out how to reset the trunk mechanism. I would have rather had the mechanic tell me they did not know and would have taken the care to the dealer who are familiar with the car. Instead I paid for the time for the mechanic to get educated on how it gets done. I also had a recommendation from the dealer to change the transmission fluid and that’s why I dropped the car off for. I appreciate the mechanic saying it didn’t need to be done but it is important to put that in writing. This proved to me that the dealer is the best place to get service since buddy's does not know enough about my car.

JG
John G.
Scottsdale, AZ
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
John said the staff does a really great job.
This review was collected via phone interview by Customer Research Inc.
Brian B. from Buddy's Auto Repair & Alignment responded on 07/03/2018

Thank you and we will see ou next time!


TT
Todd T.
Scottsdale, AZ
Toyota Sienna
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Todd said everything was fine.
This review was collected via phone interview by Customer Research Inc.
Brian B. from Buddy's Auto Repair & Alignment responded on 07/03/2018

Thanks for coming in!


NH
Nancy H.
Scottsdale, AZ
INFINITI G35 Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Nancy said she has used this business on and off for several years. The staff were very helpful but the price was a bit high.
This review was collected via phone interview by Customer Research Inc.
Brian B. from Buddy's Auto Repair & Alignment responded on 07/03/2018

Thanks for coming in dear, we did beat AAA pricing over $300 and gave sister rides back and forth on the last repair. We keep close track of competitors pricing to make sure we are priced competitivley.


KT
Kim T.
Scottsdale, AZ
Mercury Mariner
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Kim said this business did a great job. It is a great business, and she appreciates it.
This review was collected via phone interview by Customer Research Inc.
Brian B. from Buddy's Auto Repair & Alignment responded on 07/03/2018

Wonderful to hear that she experienced a great service!


KF
KIMBERLEY F.
Scottsdale, AZ
Land Rover Range Rover Sport
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018
Always find everyone helpful, Quick to respond to me and get me and always seem to fit me in at the last minute
Appreciate that you know my car,
Inform me of all the attention my car needs, Along with informing me on the right solution. Can tell that you all love your job and take pride in your work
Thank you
Brian B. from Buddy's Auto Repair & Alignment responded on 07/03/2018

We always are here for you when you need anything our business is your business.


JP
JERRY P.
Scottsdale, AZ
Cadillac CTS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2018
Customer Service-Steve
Great service -prompt
Brian B. from Buddy's Auto Repair & Alignment responded on 07/03/2018

Thanks and have a great summer-see next oil change time!