Napleton Hyundai of Carmel


Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

1180 Reviews

ReScore Reviews™ (7)

ReScore
Overall Rating 3.1428557/5Overall Rating 3.1428557/5Overall Rating 3.1428557/5rating 3.1428557rating 3.1428557
Original
Overall Rating 2.57143/5Overall Rating 2.57143/5rating 2.57143rating 2.57143rating 2.57143
96% Would Recommend
100% Business Response
Latest Review about 16 hours ago
Verified Customer on 12/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Customer Service"
I was well overdue for an oil change and service on my vehicle and work 5 days a week with call hours on the weekends, so hard to keep a service appointment. The woman who helped me, squeezed my car in. First off, I had extenuating circumstances having just had surgery, thus needing a driver. I had an appointment later that afternoon but my driver was unavailable, so she took me sooner and knowing I was hurting from said surgery, ensured me my vehicle would be done in an hour. Sure enough, it was done in an hour and I wasn't pressured into any additional services like I have been prior. It was much appreciated.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 12/11/2017
Service Type: Maintenance
Review Created: 12/14/2017 02:08 PM
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Carla D L., SERVICE CONSULTANT at Napleton Hyundai of Carmel responded on 12/15/2017

Thank you for your kind words and feedback.  We appreciate your
business.

CARLA LOYD

HYUNDAI SERVICE CONSULTANT
317-848-6690
Dan C. on 12/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"John castle exceeds expectations. He needs to be in a position where he can influence more people in a positive manner."
John castle exceeds expectations. He needs to be in a position where he can influence more people in a positive manner.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 12/12/2017
Service Type: Repair
Review Created: 12/14/2017 12:48 PM
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Carla D L., SERVICE CONSULTANT at Napleton Hyundai of Carmel responded on 12/14/2017

Thank you so much for your kind words.  We appreciate your business.

CARLA LOYD

HYUNDAI SERVICE CONSULTANT
317-848-6690
Verified Customer on 12/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
All of my car service needs are always met.
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 12/11/2017
Service Type: Maintenance
Review Created: 12/14/2017 11:05 AM
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Carla D L., SERVICE CONSULTANT at Napleton Hyundai of Carmel responded on 12/14/2017

Thank you very much for your review.  We appreciate your business.

CARLA LOYD

HYUNDAI SERVICE CONSULTANT
317-848-6690
Ann B. on 12/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
I am always pleased with the quality and care if service I receive. They always treat me with respect and take great care of my car.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 12/06/2017
Service Type: Repair
Review Created: 12/14/2017 04:19 AM
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Carla D L., SERVICE CONSULTANT at Napleton Hyundai of Carmel responded on 12/14/2017

Thank you your kind words and feedback.  We appreciate your business.

CARLA LOYD

HYUNDAI SERVICE CONSULTANT
317-848-6690
Tiffany L. on 12/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"John is Awesome!!"
I purchased my car years ago and have dealt with John for all my service needs since. He is amazing and always takes great care of me!!
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 12/07/2017
Service Type: Repair
Review Created: 12/13/2017 07:01 PM
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Carla D L., SERVICE CONSULTANT at Napleton Hyundai of Carmel responded on 12/14/2017

Thank you for your kind words.  We appreciate your business.

CARLA LOYD

HYUNDAI SERVICE CONSULTANT
317-848-6690
Haley W. on 12/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Review"
I've been taking my car back to this Hyundai location since I bought it for one reason and one reason only, John Castle. He is excellent at his job and goes out of his way to provide honest assessments of my cars current condition, answers all of my questions, and makes sure to give me a heads up on repairs/services that might be needed down the road so that I can prepare for them financially. He is the best!
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 12/08/2017
Service Type: Repair
Review Created: 12/13/2017 11:03 AM
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Carla D L., SERVICE CONSULTANT at Napleton Hyundai of Carmel responded on 12/14/2017

Thank you so much for your kind words.  We apreciate your business.

CARLA LOYD

HYUNDAI SERVICE CONSULTANT
317-848-6690
Carol S. on 12/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Easy, fast, efficient and friendly "
Very good experience.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 12/07/2017
Service Type: Maintenance
Review Created: 12/13/2017 09:48 AM
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Carla D L., SERVICE CONSULTANT at Napleton Hyundai of Carmel responded on 12/14/2017

Thank you for your feedback.  We appreciate your business.

CARLA LOYD

HYUNDAI SERVICE CONSULTANT
317-848-6690
Stephen B. on 12/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick and easy"
Quick, kept me informed about the status of the service, comfortable lounge area to wait for your car
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 12/08/2017
Service Type: Maintenance
Review Created: 12/12/2017 11:52 AM
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Carla D L., SERVICE CONSULTANT at Napleton Hyundai of Carmel responded on 12/14/2017

Thank you for your feedback.  We appreciate your business.

CARLA LOYD

HYUNDAI SERVICE CONSULTANT
317-848-6690
Zindel H. on 12/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The service and John Castle"
Service is always prompt and friendly as well as efficient.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 11/30/2017
Service Type: Maintenance
Review Created: 12/12/2017 10:06 AM
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Carla D L., SERVICE CONSULTANT at Napleton Hyundai of Carmel responded on 12/14/2017

Thank you for your feedback.  We appreciate your business.

CARLA LOYD

HYUNDAI SERVICE CONSULTANT
317-848-6690
Verified Customer on 12/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly, efficient service"
Ryan P does a great job. Appreciate his being my service advisor.
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 11/30/2017
Service Type: Maintenance
Review Created: 12/12/2017 09:35 AM
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Carla D L., SERVICE CONSULTANT at Napleton Hyundai of Carmel responded on 12/14/2017

Thank you for your feedback.  We appreciate your business.

CARLA LOYD

HYUNDAI SERVICE CONSULTANT
317-848-6690
Pamela G. on 12/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Carla"
It was hard on us to see David leave. He has been our guy for a long time. Carla has bent over backwards to make us feel that she will continue that same service.
Vehicle: 2015 Hyundai Santa Fe
Category: Service
Service Date: 12/02/2017
Service Type: Repair
Review Created: 12/12/2017 04:22 AM
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Carla D L., SERVICE CONSULTANT at Napleton Hyundai of Carmel responded on 12/12/2017

Thank you so much for your kind words.  we appreciate you and your business!

CARLA LOYD

HYUNDAI SERVICE CONSULTANT
317-848-6690
Glen N. on 12/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Change in Ownership but Service Remains Great!"
As always, the maintenance service was 'top notch'. The service staff find a way to work my cars into their busy schedule and I appreciate their efforts. During our five years in Indianapolis, we have always received excellent service and always with a smile! That is rare these days...
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 11/27/2017
Service Type: Repair
Review Created: 12/12/2017 12:12 AM
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Carla D L., SERVICE CONSULTANT at Napleton Hyundai of Carmel responded on 12/12/2017

Thank you so much for your feedback.  We appreciate your business!

CARLA LOYD

HYUNDAI SERVICE CONSULTANT
317-848-6690
Verified Customer on 12/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Warranty work"
Warranty work was done in a timely manner with no hassle
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 11/28/2017
Service Type: Repair
Review Created: 12/11/2017 05:59 PM
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Carla D L., SERVICE CONSULTANT at Napleton Hyundai of Carmel responded on 12/12/2017

Thank you very much for your feedback.  We appreciate your business.

CARLA LOYD

HYUNDAI SERVICE CONSULTANT
317-848-6690
Roger N. on 12/11/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Prompt friendly service."
Prompt friendly service. Quality of work seems to be good. Only problem with this car is the 3 recalls that have been issued. Recall problems have been addressed.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 11/29/2017
Service Type: Repair
Review Created: 12/11/2017 04:21 PM
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Carla D L., SERVICE CONSULTANT at Napleton Hyundai of Carmel responded on 12/12/2017

Thank You for your feedback!  We appreciate your business.

CARLA LOYD

HYUNDAI SERVICE CONSULTANT
317-848-6690
Verified Customer on 12/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Efficient service. "
Service was timely. I waited on sight and accommodations are nice. My questions were answered and my concerns taken seriously.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 11/28/2017
Service Type: Maintenance
Review Created: 12/09/2017 11:29 AM
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Carla D L., SERVICE CONSULTANT at Napleton Hyundai of Carmel responded on 12/12/2017

Thank you for your kind words!  We appreciate your business.

CARLA LOYD

HYUNDAI SERVICE CONSULTANT
317-848-6690
Sherry M. on 12/08/2017
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service Review"
Not sure I would recommend Napleton to a friend. I did notice that the female service rep came out during her customers' wait to give them updates. My representative was polite and courteous, but did not give updates during my wait and did not really discuss with me the condition of my car.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 12/05/2017
Service Type: Repair
Review Created: 12/08/2017 08:17 PM
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Carla D L., SERVICE CONSULTANT at Napleton Hyundai of Carmel responded on 12/12/2017

Thank you so much for your feedback.  We appreciate your business.

CARLA LOYD

HYUNDAI SERVICE CONSULTANT
317-848-6690
Mary K. on 12/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Do not know what is asked here. Five stars to John Castle."
Have always appreciated dealing with John Castle and the service I receive.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 11/30/2017
Service Type: Repair
Review Created: 12/08/2017 05:00 PM
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Carla D L., SERVICE CONSULTANT at Napleton Hyundai of Carmel responded on 12/12/2017

Thank you for your kind words.  We appreciate your business.

CARLA LOYD

HYUNDAI SERVICE CONSULTANT
317-848-6690
Mary G. on 12/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Surprise Visit"
My tire warning light came on and I dropped in unannounced to get it checked. The service writer was able to get my car looked at and extra needed service performed very quickly. I very much appreciate my Hyundai dealer and my good Tucson.
Vehicle: 2014 Hyundai Tucson
Category: Service
Service Date: 11/27/2017
Service Type: Maintenance
Review Created: 12/08/2017 03:50 PM
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Carla D L., SERVICE CONSULTANT at Napleton Hyundai of Carmel responded on 12/12/2017

Thank you for your feedback.  We appreciate your business.

CARLA LOYD

HYUNDAI SERVICE CONSULTANT
317-848-6690
Timothy M. on 12/08/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"good people fo the most part"
Pretty good experience
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 12/01/2017
Service Type: Maintenance
Review Created: 12/08/2017 02:38 PM
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Carla D L., SERVICE CONSULTANT at Napleton Hyundai of Carmel responded on 12/12/2017

Thank you  for your review. We appreciate your business.

CARLA LOYD

HYUNDAI SERVICE CONSULTANT
317-848-6690
Fuad H. on 12/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
I received excellent service and I was kept informed about how long it is going to take. Highly recommend the dealership.
Vehicle: 2014 Hyundai Santa Fe
Category: Service
Service Date: 11/29/2017
Service Type: Maintenance
Review Created: 12/08/2017 02:29 PM
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Carla D L., SERVICE CONSULTANT at Napleton Hyundai of Carmel responded on 12/12/2017

Thank you so much for your feedback.  We appreciate your business.

CARLA LOYD

HYUNDAI SERVICE CONSULTANT
317-848-6690
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