California Smog & Automotive Institute

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951-781-0412
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Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

904 Reviews

5 star
87%
4 star
8%
3 star
1%
2 star
<1%
1 star
<1%
98% Would Recommend
Latest Review 6 days ago

Reviews

VC
Victoria C.
Riverside, CA
Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Victoria said she felt reassured, the staff was helpful, friendly and she didn't feel awkward.
Recommended
This review was collected via phone interview by Customer Research Inc.
Jonathan S. from California Smog & Automotive Institute

Thank you Victoria -  We appreciate your business and kind words.  

EF
Erin F.
Riverside, CA
Honda Accord Sdn
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Erin said the staff fixed her vehicle and let her know what was wrong.
Recommended
This review was collected via phone interview by Customer Research Inc.
Jonathan S. from California Smog & Automotive Institute

Thanks Erin

MS
Matthew S.
Riverside, CA
Toyota Corolla
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Matthew said that the staff were good and helpful, even helping him after normal business hours.
Recommended
This review was collected via phone interview by Customer Research Inc.
Jonathan S. from California Smog & Automotive Institute

Thank you Matthew.

MP
Marion P.
Riverside, CA
Ford Taurus
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Marion said the personnel was very personable, exact with information, and helpful. The receptionist was very sweet and nice. She was very impressed with her. The other crew members were excellent. They did a good job on her vehicle. This was her first visit and she would return.
Recommended
This review was collected via phone interview by Customer Research Inc.
Jonathan S. from California Smog & Automotive Institute

Thank you for the kind words Marion.  We really appreciate the business and you taking time out to comment on our business.  Thank you

NO
Nathaniel O.
Riverside, CA
Nissan Sentra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Nathaniel said the business was very honest and they explained everything very well. He said they reduced the cost. He said Jonathan's customer service was really good.
Recommended
This review was collected via phone interview by Customer Research Inc.
Jonathan S. from California Smog & Automotive Institute

Thank you Nathaniel.  I'm glad we were able to help. 

DR
David R.
Rialto, CA
BMW 3 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
Spoke with Daniel. He said the employees were really helpful with all the questions he had. It was the first time he had ever gone through something like this. They helped him out a lot.
Recommended
This review was collected via phone interview by Customer Research Inc.
Jonathan S. from California Smog & Automotive Institute

Thank you Mr. Rodriguez.

KL
Kevin L.
Moreno Valley, CA
Cadillac DeVille
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2018 Category: Service
Kevin said the business was great and knowledgeable. He said they didn't give him the run around.
Recommended
This review was collected via phone interview by Customer Research Inc.
TF
Terry F.
San Bernardino, CA
Mazda Mazda3
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2018
they came through again
I went in for an oil change. I got more for my money than other places I have used. Sorry other places your service was good but this service is great, For less I got more. They gave me a list of what they went over. How often do you get more green lights than red lights when you go to a mechanic? Well thanks to the honesty of this business that is exactly what happened.
I recommend this place to those that are leary of being ripped off.
Recommended
MK
Martha K.
Riverside, CA
Volvo C30
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2018 Category: Service
Martha said everyone at the business really understands customer service.
Recommended
This review was collected via phone interview by Customer Research Inc.
Jonathan S. from California Smog & Automotive Institute

Thank you Martha

MR
Muditha R.
Riverside, CA
Jeep Grand Cherokee
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2018 Category: Service
Muditha said the employees worked quickly and got the vehicle finished on time.
Recommended
This review was collected via phone interview by Customer Research Inc.
Jonathan S. from California Smog & Automotive Institute

Thank you Muditha

KB
Kenneth B.
Riverside, CA
Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2018
Lifelong customer!
We could not be happier or more pleased with EVERYONE here. We’ve taken our car to different businesses over the years and I honestly have to say that the customer service, quality and care that we experience is always second to none. I only wish we had found them sooner. Brittany, is amazing and the utmost professional. She has a way of making you feel so special, each and every time we take our cars in. We trust them completely with our cars!!!
Recommended
CQ
Cathleen Q.
Riverside, CA
Dodge Neon
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2018 Category: Service
Cathleen said the staff are quick and nice.
Recommended
This review was collected via phone interview by Customer Research Inc.
LK
Lyubov K.
Riverside, CA
Suzuki Forenza
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2018 Category: Service
Lyubov said the business is great and she has no complaints.
Recommended
This review was collected via phone interview by Customer Research Inc.
JJ
Jonathan J.
Perris, CA
Lexus GS 300
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2018 Category: Service
Jonathan said the staff were very pleasant., and it was a good price.
Recommended
This review was collected via phone interview by Customer Research Inc.
MF
Mario F.
Moreno Valley, CA
Honda Civic
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/12/2018 Category: Service
Mario said the staff were really good guys.
Recommended
This review was collected via phone interview by Customer Research Inc.
SC
Stephen C.
Riverside, CA
Nissan 300ZX
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2018
best place to get your car battery tested and charged
only place where you will get a real battery test with accurate results vs those mobile AAA service car units that come to you that give
you bad results about your alternator etc. to avoid saying its one of their AAA battery problem

now I understand how battery test results should really work and how they determine whether your battery is good or bad or rechargeable
Recommended
Jonathan S. from California Smog & Automotive Institute

Thank you Stephen

DM
David M.
Riverside, CA
Mercedes-Benz ML350
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2018
Great mechanics and great customer service
Jonathan and his staff are honest and perform great work. Highly recommend.
Recommended
Jonathan S. from California Smog & Automotive Institute

Thank you so much. 

BH
Brett H.
Riverside, CA
Toyota Corolla
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2018 Category: Service
Brett said he did not have any issues with the business and the service they provided.
Recommended
This review was collected via phone interview by Customer Research Inc.
Jonathan S. from California Smog & Automotive Institute

Thank you Brett

PK
Perry K.
Riverside, CA
Dodge Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2018 Category: Service
Perry said the facility provided good service.
Recommended
This review was collected via phone interview by Customer Research Inc.
Jonathan S. from California Smog & Automotive Institute

Thank you Perry

SW
Sean W.
Riverside, CA
Buick Enclave
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Overall Rating 1/5rating 1rating 1rating 1rating 1
04/05/2018 Category: Service
Spoke with Heather. She said her visit was terrible. She did not have the work done because the staff were going to charge her a $110 just to look at her air conditioning. This would not have been included with the actual work they estimated.
This review was collected via phone interview by Customer Research Inc.
Jonathan S. from California Smog & Automotive Institute

I am always amazed when 1 out of 5 diagnostic service is free and you are unable to offer it 1 time because the technician is expecting payment for his time, you are the bad guy or shop.  I do not recall seeing a great review on any of the past 5 free visits.  Amazing

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