Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

921 Reviews

98% Would Recommend
Latest Review 6 days ago

Reviews


RM
Robert M.
Riverside, CA
Ford Fiesta
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Spoke with Robert's wife. She said the staff was able to turn off all the maintenance needed lights that were on.
This review was collected via phone interview by Customer Research Inc.

HH
Heather H.
Bakersfield, CA
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Spoke with Chuck. He said the staff were honest, very clear and communicated well.
This review was collected via phone interview by Customer Research Inc.

RG
Raquel G.
Riverside, CA
Cadillac Escalade
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Raquel said the staff provided outstanding customer service. They accommodated her children and her while they waited. They were very up-front and honest.
This review was collected via phone interview by Customer Research Inc.

RN
Ruben N.
Moreno Valley, CA
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Ruben said he has been going to this business for 7 years.
This review was collected via phone interview by Customer Research Inc.

JM
John M.
Camarillo, CA
Chevrolet Camaro
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018 Category: Service
John said everything the staff did was pretty efficient and quick. They were all nice.
This review was collected via phone interview by Customer Research Inc.

CB
Christine B.
Riverside, CA
Saturn VUE
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018
Always Professional
Came in to get a diagnostic on my SUV. They were able to tell within 30 minutes the prognosis. Thank you as always for your Service!

SA
Sara A.
Riverside, CA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018
smog certification went smoothly
I needed the smog certification to get my car registered this year. Process went smoothly and did not take much time. This is the second time I had the smog check done here. Price has gone up since last time (2 years ago) but that must be inflation, I guess. Customer service was good.

AC
America C.
Inglewood, CA
Volkswagen Jetta Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
America said this was a great service experience. The staff did good work.
This review was collected via phone interview by Customer Research Inc.
Jonathan S. from California Smog & Automotive Institute responded on 06/13/2018

Thank you for those kind words America.  It was a pleasure meeting you.


JB
Jose B.
Mira Loma, CA
Isuzu Rodeo
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Jose said the business was good, friendly and quick.
This review was collected via phone interview by Customer Research Inc.
Jonathan S. from California Smog & Automotive Institute responded on 06/13/2018

Thank you Jose


Verified Customer
Riverside, CA
MINI Cooper Hardtop
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018
Work schedule friendly
My headlight was out, called CSAI and the opened the express lane for me. I was in and out well under an hour. I know that doesn’t always happen but appreciate the efforts. Love this place!
Jonathan S. from California Smog & Automotive Institute responded on 06/13/2018

Thank you Kenneth.


TH
Timothy H.
Riverside, CA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Timothy said the staff was nice, and the service was quick.
This review was collected via phone interview by Customer Research Inc.
Jonathan S. from California Smog & Automotive Institute responded on 06/13/2018

Thank you Timothy


NA
Naji A.
Corona, CA
Mercedes-Benz CL-Class
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018 Category: Service
Naji said they were really helpful and prompt. They are courteous and they offered him water. He appreciate them.
This review was collected via phone interview by Customer Research Inc.
Jonathan S. from California Smog & Automotive Institute responded on 06/13/2018

We appreciate your business Naji.  Thank you


CJ
Chris J.
Riverside, CA
Mazda Mazda3
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/06/2018 Category: Service
Chris said his service was completed in a timely manner.
This review was collected via phone interview by Customer Research Inc.
Jonathan S. from California Smog & Automotive Institute responded on 06/13/2018

Thank you Chris

Jonathan S. from California Smog & Automotive Institute responded on 06/13/2018

Thank you chris


JD
Julius D.
Mira Loma, CA
Dodge Grand Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Julius said the service was good. He's used this business before.
This review was collected via phone interview by Customer Research Inc.
Jonathan S. from California Smog & Automotive Institute responded on 06/13/2018

Thank you Mr. Dunn.  It is always a pleasure seeing you.


JR
Joe R.
Riverside, CA
Chevrolet Tahoe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/25/2018 Category: Service
Joe said the work was fine but the technicians left some tools in his vehicle.
This review was collected via phone interview by Customer Research Inc.
Jonathan S. from California Smog & Automotive Institute responded on 06/13/2018

Thank you Joe


JV
Jayson V.
Rancho Cucamonga, CA
Honda Civic Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Jayson said the business provided excellent customer service and they were also very informative.
This review was collected via phone interview by Customer Research Inc.
Jonathan S. from California Smog & Automotive Institute responded on 06/13/2018

Thank you Jayson


HS
Hope S.
Moreno Valley, CA
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Hope said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Jonathan S. from California Smog & Automotive Institute responded on 06/13/2018

Thank you Hope


VC
Victoria C.
Riverside, CA
Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Victoria said she felt reassured, the staff was helpful, friendly and she didn't feel awkward.
This review was collected via phone interview by Customer Research Inc.
Jonathan S. from California Smog & Automotive Institute responded on 05/21/2018

Thank you Victoria -  We appreciate your business and kind words.  


EF
Erin F.
Riverside, CA
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Erin said the staff fixed her vehicle and let her know what was wrong.
This review was collected via phone interview by Customer Research Inc.
Jonathan S. from California Smog & Automotive Institute responded on 05/21/2018

Thanks Erin


MS
Matthew S.
Riverside, CA
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Matthew said that the staff were good and helpful, even helping him after normal business hours.
This review was collected via phone interview by Customer Research Inc.
Jonathan S. from California Smog & Automotive Institute responded on 05/21/2018

Thank you Matthew.


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