ReScore Reviews™ (73)
I would like to take this opportunity to apologize for your recent visit and your concerns with that visit. I strive to provide the best customer experiece possible to all of our guest. If it was my oversight or I did not hear you correctly when you first arrived, about the fact that you had just purchased the tires from Werner Hyundai, I greatly apologize. We do have road hazard coverage on tires purchased from Werner for 2 yrs, the first year being fully covered. I strive to let all customers know the conditions of their vehicle and components. If you felt I was trying to puch the air filter I greatly apologize as it is our responsability as a repair facility to inform our guest as to the condition of the vehicle and maintenace needs.
Again I strive to provide the best customer experience possible and I appreciate your survey and I will make every effort in the future to exceed any and all expactations. I will use this information as a tool in the future. I would love the opportunity in the future to provide an exceptional experience for you.
Again I apologize for not meetig your expactations and I will utilize this information in the future.
If you feel compailed, I am sending you a rescore for the survey as this is my report card in the field to Hyundai and our owners and management staff.
I apologize for the experience that you had here. As you know that is not what we strive for. I want you to have a truly exceptional service experience. As we spoke i am glad you are willing to give us another chance and if you need need anything our management team is always here to help.