Overview

Overall Rating 4.53/5Overall Rating 4.53/5Overall Rating 4.53/5Overall Rating 4.53/5rating 4.53

1863 Reviews

ReScore Reviews™ (23)

ReScore
Overall Rating 3.7391296/5Overall Rating 3.7391296/5Overall Rating 3.7391296/5rating 3.7391296rating 3.7391296
Original
Overall Rating 1.739133/5rating 1.739133rating 1.739133rating 1.739133rating 1.739133
91% Would Recommend
89% Business Response
Latest Review about 21 hours ago

Reviews


Verified Customer
Renton, WA
2016 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
Excellent service
Excellent service and cordial employees

AB
Allison B.
Snoqualmie, WA
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
oil change
IT WENT SMOOTHLY

GS
Gaye S.
Kent, WA
2017 Hyundai Accent
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/14/2018 Category: Service
great customer service
This is my 4th Hyundai and I love the cars, the customer service is the greatest always friendly and will to go the extra mile.

Thanks Car Pros for your great service

MH
Myung H.
Black Diamond, WA
2016 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
Timely Service
Received the services in timely manner as promised. No hassle, just straight clean service. Waiting room was very clean and well maintained as well.

LS
Laura S.
Renton, WA
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Fast
The service took half the time that was quoted.

KK
Kenneth K.
Seattle, WA
2015 Hyundai Elantra Gt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Great service
Timely and professional service. Kind and responsive service staff. Lindsey is great to work with!

JS
Jesse S.
Covington, WA
2013 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Maintenance
Personal service . They care about me and my car.

VS
Veronica Joy S.
Auburn, WA
2017 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/12/2018 Category: Service
Clean friendly and fast
The staff is fantastic and I'm always recommending my friends to stop by

Verified Customer
Kent, WA
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Great service
Good service. Great to receive a free car wash.

RM
Rosetta M.
Bellevue, WA
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Great service dept
Service person who checked me in was polite, friendly, courteous.
My car was ready on time vacuumed and I was given a coupon for a free car wash.
I also scheduled my 15,000 mile service.

WP
Wardell P.
Seattle, WA
2015 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
CarPros Renton Hyundai
CarPros Renton Hyundai with Service Manager and front desk Lonnie never cease to amaze me!

Verified Customer
Seattle, WA
2016 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Cars Pros Service Department really Rocks*****
Car Pros Renton Hyundai always gives excellent service. Last week, I had a 12 pm appointment to get an oil change for my Hyundai Elantra. I was 40 minutes late for my appointment and expected my appointment to be rescheduled. The Car Pros Rep told me they could still perform the oil change on my car but my car would probably not be ready for pick-up until 3 pm. I told him that sounded good to me. Guess what??? My car was ready within 30 minutes.

SY
Shan Y.
Issaquah, WA
2012 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Lifetime Oil Change
On-time fast service. Accurate inspection to find my rear brake pad need to be changed!

BM
Bonnie M.
Seattle, WA
2013 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Great Service
Great service

Verified Customer
Seattle, WA
2013 Hyundai Elantra Gt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2018 Category: Service
service
tops

BK
Bon K.
Auburn, WA
2015 Hyundai Genesis
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/07/2018 Category: Service
I asked him to check my tire because it showed uneven air pressure.
evidently, he didn't check, nor balanced out my tires.
Maybe he forgot to tell the mechanic, or he told the mechanic but mechanic forgot. That remains to be a mystery but either way, the job I requested was not done.
DANIEL M C., Service Manager from Car Pros Renton Hyundai responded on 07/10/2018

Hello,

Thank you for your time in filling this survey. I have spoken to all partys involving your car and have let them know this is uacceptable. Air pressure is to be check on every car and adjusted. I apologze on the sub standard service and I do not fine this acceptable at this shop. 

Daniel Cielo
Service Manager
danielc@carpros.com
425-917-1928

SR
Scott R.
Seattle, WA
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2018 Category: Service
oil change and tire rotation
Ifeel confident that carpros is doing a great job

Verified Customer
Sammamish, WA
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Great dealership
I have had my Hyundai purchased in 2011 and have always trusted my car in their safe hands. Never faced an issue with the purchase or the after sales service.

Verified Customer
Bonney Lake, WA
2016 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Reliable
Speedy service always available

Verified Customer
Renton, WA
2017 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Clean and friendly
Very pleased with the service we have received, last time in we were told it would be about two and a half hours, care was ready in about half that time.
Very happy with service