Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

1086 Reviews

ReScore Reviews™ (52)

ReScore
Overall Rating 4.6538477/5Overall Rating 4.6538477/5Overall Rating 4.6538477/5Overall Rating 4.6538477/5rating 4.6538477
Original
Overall Rating 2.5/5Overall Rating 2.5/5rating 2.5rating 2.5rating 2.5
94% Would Recommend
100% Business Response
Latest Review about 2 hours ago

Reviews


VD
Vincent D.
Utica, NY
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018 Category: Service
Oil change
Bennie was great and got me out quickly. They e-mailed me a coupon for service the day after I went in so I lost out on that. Love the pastry and coffee while I waited.

ML
Mildred L.
Utica, NY
2017 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/17/2018 Category: Service
Follow ups, and communication.
The only thing I complain, being that my uncle is a mechanic, is that the price for rotating and oil change is expensive.

LP
Lori P.
Poland, NY
2015 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018 Category: Service
exceptional
Worked well with providing a rental while my vehicle was being repaired and delivered said repaired vehicle to me when repairs were completed.
BENNY J G., Service Manager from Carbone Hyundai responded on 10/11/2018

Thank you very much for the 5 star review.

Benny Grullon
Service Manager
315-736-8356

LC
Linda C.
Verona, NY
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/07/2018 Category: Service
Thank You
Great Service
BENNY J G., Service Manager from Carbone Hyundai responded on 10/08/2018

You are very welcome. Thank you for the 5 star review.

Benny Grullon
Service Manager
315-736-8356

MP
Melissa P.
Rome, NY
2016 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2018 Category: Service
Service
I have never had any issues when having to have work done on my car. They get me right in! Ben in service is always great. He knows how to treat the costumers!! I will definitely continue to do busines with carbone and I definitely recommend them!
BENNY J G., Service Manager from Carbone Hyundai responded on 10/05/2018

Thank you. We always look forward to providing our customers with 5 star service.

Benny Grullon
Service Manager
315-736-8356

RM
Robert M.
Rome, NY
2016 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2018 Category: Service
Always Good customer service
They always treat us well at Carbone Hyundai! Nice people and efficient service. Very fast visit today or oil change and tire rotation. Thank you!!!!
BENNY J G., Service Manager from Carbone Hyundai responded on 10/05/2018

Thank you very much for the 5 star rating. We appreciate the feedback.

Benny Grullon
Service Manager
315-736-8356

Verified Customer
New Hartford, NY
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018 Category: Service
Service
Plesant people. Work completed in reasonable time.
BENNY J G., Service Manager from Carbone Hyundai responded on 10/03/2018

Thank you very much for the 5 star rating.

Benny Grullon
Service Manager
315-736-8356

Verified Customer
Frankfort, NY
2016 Hyundai Elantra Gt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018 Category: Service
Informative
Keeps you informed each step of the way about your service
BENNY J G., Service Manager from Carbone Hyundai responded on 10/02/2018

Thank you very much for the 5 star rating. Happy we are able to provide our customers with such service.

Benny Grullon
Service Manager
315-736-8356

JC
James C.
Utica, NY
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2018 Category: Service
Oil change
Great service and friendly staff.
BENNY J G., Service Manager from Carbone Hyundai responded on 10/02/2018

We greatly appreciate the 5 star rating. Thank you.

Benny Grullon
Service Manager
315-736-8356

HS
Helen S.
Utica, NY
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2018 Category: Service
2017 Tucson Service/Maintenance
The personnel in the Service Department are always friendly & courteous. My service needs are promptly addressed & it is a pleasure to deal with them
BENNY J G., Service Manager from Carbone Hyundai responded on 10/02/2018

Thank you very much for the 5 star rating. Always look forward to assisting our valued customer needs.

Benny Grullon
Service Manager
315-736-8356

JF
Jeanette F.
Herkimer, NY
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2018 Category: Service
Yet again
Carbone Hyundai has done it again...great service provider
BENNY J G., Service Manager from Carbone Hyundai responded on 10/02/2018

We appreciate the feedback. Thank you very much for the 5 star rating.

Benny Grullon
Service Manager
315-736-8356

Verified Customer
New Hartford, NY
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2018 Category: Service
Service staff is great!
It was an excellent experience. I'd recommend this dealership to anyone.
BENNY J G., Service Manager from Carbone Hyundai responded on 10/01/2018

Thank you! We appreciate the 5 star review.

Benny Grullon
Service Manager
315-736-8356

Verified Customer
West Winfield, NY
2004 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2018 Category: Service
Kyle is AWESOME!!!!
I was thankful to experience the pleasant customer service by the outstanding service department at Carbone! Kyle is fantastic!
BENNY J G., Service Manager from Carbone Hyundai responded on 10/01/2018

Thank you for the 5 star review.

Benny Grullon
Service Manager
315-736-8356

Verified Customer
Utica, NY
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/30/2018 Category: Service
The people you have working for you
They are always so helpful and try to get you in and out quickly as they can
BENNY J G., Service Manager from Carbone Hyundai responded on 10/01/2018

Thank you very much for the 5 star review.

Benny Grullon
Service Manager
315-736-8356

BS
Brian S.
Albany, NY
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018 Category: Service
.
.
BENNY J G., Service Manager from Carbone Hyundai responded on 09/30/2018

Thank you very much for the 5 star review!

Benny Grullon
Service Manager
315-736-8356

TH
Thomas H.
Munnsville, NY
2015 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/27/2018 Category: Service
Warranty work for BSD
No codes. So no repair
BENNY J G., Service Manager from Carbone Hyundai responded on 09/29/2018

Thank you for the review.

Benny Grullon
Service Manager
315-736-8356

Verified Customer
Yorkville, NY
2017 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/26/2018 Category: Service
Service Yes / Sales No
This place has good service techs. So far they've taken care of my problems quickly and professionally. Sales, well, not sure I would buy another car here.
BENNY J G., Service Manager from Carbone Hyundai responded on 09/29/2018

Thank you for the 4 star review.

Benny Grullon
Service Manager
315-736-8356

JH
Joyce H.
Rome, NY
2018 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
your people keep us informed on what is happening to our cars
speedy and efficient service
BENNY J G., Service Manager from Carbone Hyundai responded on 09/24/2018

Thank you very much for the 5 star rating.

Benny Grullon
Service Manager
315-736-8356

DK
Donna K.
Utica, NY
2016 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018 Category: Service
Great
Good service
BENNY J G., Service Manager from Carbone Hyundai responded on 09/24/2018

We appreciate the 5 star rating. Thank you very much.

Benny Grullon
Service Manager
315-736-8356

Verified Customer
Marcy, NY
2018 Hyundai Santa Fe S
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/21/2018 Category: Service
48,000 vehicle and can’t get the gas cap door to work.
It’s hard to give an accurate rating as I’m new to Hyundai. But the gas cap door hasn’t worked correctly since I purchased my Sante Fe. When I initially complained, they looked at me like I was crazy. Sprayed it with DW40. Worked for 24 hours and then I struggle to get it to open after that. Second time in- same scenario. They can’t seem to fix it.
BENNY J G., Service Manager from Carbone Hyundai responded on 09/25/2018

We apologize for the inconvenience. I will be reaching out to get you in as soon as possible and take care of your concern. Thank you for the feedback and rating.

Benny Grullon
Service Manager
315-736-8356