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**THEY ARE SCAMMING PATIENTS**
If I could give this office negative stars I would and I am reporting them to the attorney general as well as the nyc office of medical misconduct. This is not about the dentist as she is lovely but her staff is taking advantage and lying to patients and I’m
Not sure if she knows! The front office is in on it and lied and pretended to put me on the phone with the dentist after I asked to speak with a manager to which they said the dentist would call me back but it was the dental hygienist who I was forming my complaint about. The staff/ hygienist is insisting on “deep cleans” as opposed to the normal check up cleaning! The hygienist is only performing the normal cleaning and trying to charge patients for a deep clean which is an invasive procedure that is diagnosed by the dentist NOT THE HYGIENIST!! If you are unsure of what a deep clean is let me explain - is it a procedure where they clean under your gum lines and use local anesthetic and you have multiple appointments to stop gum disease. It is very painful and has weeks of recovery - not 1 day with swishing your mouth with salt water…. My “deep clean” that i stated I didn’t want was barely a normal cleaning. I planned on saying something to the office manager when i went to the counter as well however, they then bully you at the front desk. What appalls me the most is that they are clearly taking advantage of people who may have no knowledge or possible language barriers. I gave them a shot as a new patient because of new insurance and the reviews of the place seemed fine - ok office manager may be a a B - whatever. The dentist is good. She was super friendly but her STAFF IS TAKING ADVANTAGE Of people! DO NOT PAY THEM! DO NOT AGREE TO A DEEP CLEAN BY THE HYGIENIST! INSIST ON SPEAKING WITH THE DENTIST! ONLY THE DENTIST CAN DIAGNOSE THIS AND THEN YOU WILL HAVE MULTIPLE APPOINTMENTS OF A NECESSARY EVIL.
When I called to ask to speak with the manager she stated the dentist would call back. After waiting hours and making multiple call back and leaving messages with the answering service. I finally got a call back from “the dentist” however it wasn’t… IT WAS THE HYGIENIST saying she was the dentist! I advised that I would be reporting them if they did not refund me the money that i was demanded to pay! She said she would talk to the “owner” as she was not and would speak with the hygienist. IF YOU ARE THE DENTIST READING THIS PLEASE CALL ME! Or I will come in and see you as your staff will not let me speak with you!